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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Canada
1 review
10 helpful votes
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Don't waist your money!
October 11, 2015

If you need to return anything to Elite Jewelry Studio you will have a VERY DIFFICULT TIME and they do NOT refund the shipping they keep it! BUYERS BEWARE

I NEVER WENT BACK!

Date of experience: October 11, 2015
Oregon
1 review
16 helpful votes
Follow Natalie P.
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I'm very happy with Tophatter. I've been buying from the site for over a year. But you have to understand that they are a lot like eBay.

Just like eBay, Tophatter does not sell items of its own. And just like eBay, you can check the stats and reviews of sellers before you buy. I always look to see who I am buying from.

Tophatter does not decide on starting prices or shipping... that is also the seller.

Tophatter does not control the final price for an item. That is up to the people bidding in the auction. Do your homework before you bid. I've seen items start out low but then go for much more than a buy it now price on eBay. That doesn't make much sense when it takes about 30 seconds to pop over to eBay and look it up. I do understand that sometimes you come into an interesting auction and get caught up in it. But if finding out later that you didn't get the best price is going to stress you out, it's probably better not to bid on it. We are talking about impulse items here.

I've never had a problem with money being taken out of my account. But, you can always use PayPal instead of a card. I usually pay with PayPal.

To sum up:
Read seller reviews and ratings.
Do your homework. Know how much an item sells for at other places.
Use PayPal to pay for items.
Don't blame Tophatter if you overbid on an item. You control how much you pay for an item. This is how auctions work.

Date of experience: October 10, 2015
Wisconsin
1 review
14 helpful votes
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Very bad!
October 7, 2015

There are items I paid for and never got. There are items I got that weren't what they said. Have sent many emails to seller and to tophatter and have never got 1 reply! Beware!

Date of experience: October 7, 2015
Iowa
2 reviews
12 helpful votes
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First time buyer
October 2, 2015

I see mostly negative reviews. I havnt received anything yet cause I have just ordered but I have looked up a few things and have found I got a hell of a deal. Bought something for $15 when the exact thing sells in the store for $50! Bought some cologne that should be $75 and up for under $30. I feel that any jewelry that is CZ IS costume jewelry. Im hoping my things are as bice as it looks on the site

Date of experience: October 2, 2015
Texas
5 reviews
22 helpful votes
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I received two items if jewelry today for the first time. And I'm totally not satisfied. Do you all sale real jewelry or just costume? I'm looking for real gold and real silver an diamonds. And do you carry 10-14-18-24kt? I want nothing but solid gold an silver an real karate. I've spent over $100.00 in less then a week. I hope all my next items are real jewelry or expect it all to be returned.

Date of experience: September 30, 2015
Maine
2 reviews
5 helpful votes
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What you need to know
September 30, 2015

IF YOU HAVE PAID AND NOT GOTTEN YOUR ITEM.
DID YOU USE A BANK CARD... IF SO
GET ALL YOUR INFO
DATE, AMOUNT AND HAVE TOPHATTER GIVE YOUTHEIR INFO... OR GET TOPHATTER INFO
YOUR BANK SHOULD GO AFTER THEM FREE OF CHARGE. I AM GETTING A LIST TO DO...
GOOD LUCK

Date of experience: September 29, 2015
California
2 reviews
13 helpful votes
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So far I've had good experiences on this site. Bidding usually starts at $1 so I can control what I'm willing to pay.
Now, Question to the buyers who state that everything is over priced. Bidding usually starts at $1 right. So if that is the case, it is you who jacked the price up. And shipping is clearly stated.
Now as far as what they say their retail price is, do some research. Be a smart buyer.

Date of experience: September 27, 2015
Missouri
1 review
10 helpful votes
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The whining sellers are RIGHT. I had a successful first partner auction only to find that although I sell RECORDS, Tophatter will not allow you to ship via MEDIA MAIL. Agent told me "charge more for shipping next time." This is an amateur, unprofessional and useless site run by children. I have NOTHING good to say now. They made it clear that I could just vacate my account, they weren't going to add a common shipping method to their system.

Date of experience: September 19, 2015
Virginia
1 review
12 helpful votes
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Questionable site!
September 15, 2015

I have been suckered into this site, I received a few items that either did not fit or were not as pictured (or BOTH) which I filed to return. The return requests were either denied or not even answered. I contacted the seller AND tophatter customer care so far I have received ONE refund only because the item was actually found to have NEVER been delivered. I am still waiting on other responses. Be very careful what you bid on and make sure you look at the shipping before bidding! It tends to be VERY PRICEY! I received a few pieces jewelry. So far I like two or three, the others could have come from $5 below or something they are EXTREMELY "costume" looking. Buyer beware and careful!

Date of experience: September 15, 2015
Illinois
1 review
14 helpful votes
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I found these reviews after I had already ordered two rings and was sooooo worried I got scammed! WRONG! I got one of my rings already and it's as gorgeous as it was online n good quality! It says right in the description that it's rodium plated so yes... it will turn after some time - all plating does but it's totally worth the $8 I won it for! It's topaz, diamond, and opal and looks as genuine as my real rings with the same stones :) don't let these reviews scare u away - just be realistic about your purchases and make sure the seller has lots of stars/good reviews - it'll say it right under their name. I can't wait to get my second ring!

Date of experience: September 14, 2015
Texas
1 review
26 helpful votes
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Scam!
August 28, 2015

As soon as I made a purchase on this app, someone started using my debit card to buy stuff in SC. It's been a mess trying to get this straightened out. DO NOT DOWNLOAD THIS APP... THEY ARE JUST AFTER YOUR DEBIT CARD NUMBERS!

Date of experience: August 28, 2015
Florida
1 review
22 helpful votes
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I have a folder of Money that disappeared from my account, no explanation, nothing.

I took pictures & Made copies daily after I noticed the money I had expected to receive, gone.

I wrote support & asked about my money & I get this, " It is Confusing", OK, That DOES NOT explain where my money is at!

Never less, it has still not been resolved. Then I noticed that I was getting charged DOUBLE for every return from the Company they use (Braintree For Credit cards). The money would go into my fees to pay for the return but the Money would disappear out of my disbursements. Scared Because I am a Mother of 6 & have a ton of responsibility I put that I no longer except returns NOT because of any thing to do with the buyer but because of the fact that I can pay twice. :( Nothing. They are still coming. I have been sided against for a New with Tag Coach Bag that the buyer had a month. I got it back used I have gone BROKE selling here to ungrateful people getting my Designer bags for a 10.00 then complaining that it's not good enough then My money stolen, too. HELP! I pay GREAT money to SELL on TH & NO Protection at all. :( . I get treated like a dog by BOTH Buyer & TH. Granted there are some really sweet ones that do make me smile. They are worth it & I will take them wherever I go.

If you shop TH, Make a seller smile, today on that site because you have no idea how many times we have cried at our PC. You now wonder why we have not stopped, it is because we have so much inventory by now because of being promising the world that we have to make it back & for some of us. Fast. We are now stuck in a hole of debt literally trying just to get out...

I love a happy customer & I do not mind going out of the way & have been fully aware of any " Risks" I took but to be ungrateful for a MK bag for 10 Bucks, C'mon. We are just trying to make it!. My policies state no returns but I may still let a legit one come through if it is reasonable. Sending me back a used bag was not. Another loss. If I went on it would take all day. I seriously need a lawyer as many on here do.

I have the print outs, pictures, Bank statements & evidence. Anyone want to file a class action? I am ready to get this resolved.

Contact me.
SELLERS United

Date of experience: August 25, 2015
Maine
1 review
20 helpful votes
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I made a huge mistake fooling around with this app. I bought a "brand new" smart watch thinking I was actually making a good deal off of it. Little did I know, it was significantly cheaper than what I paid for it and what they listed its worth. I certainly didn't think that one through I officially have been scammed. Not to mention there is nothing brand new about this watch. There's scuff marks on the interior portion of the watch. These people hosting this site are liars and we are fools for thinking we are actually getting a deal off it. I was foolish for not listening to the reviews to begin with!

Date of experience: August 25, 2015
Virginia
1 review
14 helpful votes
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Not worth it!
August 18, 2015

Sold an item I wish I would of at least got $10 for and ended up only getting $2! Not even worth my gas and time to drive to the post office to ship it! I tried to contact customer service about an item I wanted to sell and its been 3 days and still haven't received a response. In addition, if your item doesn't sell you still get charged 50 cents.! Don't use this site. I will never again!

Date of experience: August 18, 2015
Ohio
1 review
15 helpful votes
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Rip off
August 15, 2015

What a rip off... merchandise is listed as 500 times the starting value which causes crazy bidding but the same products on Amazon are selling for a song. Please do not fall for this rip off site. Plus most items have shipping costs that equal to what the product should sell for. Anything bid is pure profit to seller. THERE ARE NO DEALS HERE!

Date of experience: August 15, 2015
Pennsylvania
1 review
14 helpful votes
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Tom Hatter is a SCAM!
August 15, 2015

They say you're getting a major discount, but when you do a little research you find out that the product doesn't cost as much as they say. You end up paying more than it's worth and it's usually cheap junk. I wouldn't buy their jewelry. You're going to pay $8 to $10 for a cheap necklace. If you don't mind a crappy item then you should check out Ebay. This way you only pay $1 to $3 for the same item. Top Hatter is a scam and it's a waste of money.

Date of experience: August 14, 2015
New Jersey
1 review
13 helpful votes
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I have e been waiting for a replace of a solver chain
I still ha e not recivie. I even text the group who I bid on
2 I have a bracelet that turned on me. Under neath it is peeling. It awful
I have a silver anklet that stones r gone. For what I bid on I could wenter to a 5 and dime store. So I lost out. Diana zimmerman

Date of experience: August 14, 2015
New Jersey
1 review
18 helpful votes
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Bad
August 13, 2015

I brought five rings from you all two that I wear the most have turned colors I thought they were stainless steel but they are not

Date of experience: August 13, 2015
Washington
1 review
9 helpful votes
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Hate this Ad
August 13, 2015

Hate this ad. Make it stop because it is annoying as hell. B

Date of experience: August 12, 2015
New York
1 review
15 helpful votes
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I have bought Christmas gifts, birthday gifts and gifts to myself, always got good quality and gorgeous rings, bracelets and earrings and necklaces
Will continue to shop on this site
Also very addicting

Date of experience: August 8, 2015