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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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If you need to return anything to Elite Jewelry Studio you will have a VERY DIFFICULT TIME and they do NOT refund the shipping they keep it! BUYERS BEWARE
I NEVER WENT BACK!
I'm very happy with Tophatter. I've been buying from the site for over a year. But you have to understand that they are a lot like eBay.
Just like eBay, Tophatter does not sell items of its own. And just like eBay, you can check the stats and reviews of sellers before you buy. I always look to see who I am buying from.
Tophatter does not decide on starting prices or shipping... that is also the seller.
Tophatter does not control the final price for an item. That is up to the people bidding in the auction. Do your homework before you bid. I've seen items start out low but then go for much more than a buy it now price on eBay. That doesn't make much sense when it takes about 30 seconds to pop over to eBay and look it up. I do understand that sometimes you come into an interesting auction and get caught up in it. But if finding out later that you didn't get the best price is going to stress you out, it's probably better not to bid on it. We are talking about impulse items here.
I've never had a problem with money being taken out of my account. But, you can always use PayPal instead of a card. I usually pay with PayPal.
To sum up:
Read seller reviews and ratings.
Do your homework. Know how much an item sells for at other places.
Use PayPal to pay for items.
Don't blame Tophatter if you overbid on an item. You control how much you pay for an item. This is how auctions work.
There are items I paid for and never got. There are items I got that weren't what they said. Have sent many emails to seller and to tophatter and have never got 1 reply! Beware!
I see mostly negative reviews. I havnt received anything yet cause I have just ordered but I have looked up a few things and have found I got a hell of a deal. Bought something for $15 when the exact thing sells in the store for $50! Bought some cologne that should be $75 and up for under $30. I feel that any jewelry that is CZ IS costume jewelry. Im hoping my things are as bice as it looks on the site
I received two items if jewelry today for the first time. And I'm totally not satisfied. Do you all sale real jewelry or just costume? I'm looking for real gold and real silver an diamonds. And do you carry 10-14-18-24kt? I want nothing but solid gold an silver an real karate. I've spent over $100.00 in less then a week. I hope all my next items are real jewelry or expect it all to be returned.
IF YOU HAVE PAID AND NOT GOTTEN YOUR ITEM.
DID YOU USE A BANK CARD... IF SO
GET ALL YOUR INFO
DATE, AMOUNT AND HAVE TOPHATTER GIVE YOUTHEIR INFO... OR GET TOPHATTER INFO
YOUR BANK SHOULD GO AFTER THEM FREE OF CHARGE. I AM GETTING A LIST TO DO...
GOOD LUCK
So far I've had good experiences on this site. Bidding usually starts at $1 so I can control what I'm willing to pay.
Now, Question to the buyers who state that everything is over priced. Bidding usually starts at $1 right. So if that is the case, it is you who jacked the price up. And shipping is clearly stated.
Now as far as what they say their retail price is, do some research. Be a smart buyer.
The whining sellers are RIGHT. I had a successful first partner auction only to find that although I sell RECORDS, Tophatter will not allow you to ship via MEDIA MAIL. Agent told me "charge more for shipping next time." This is an amateur, unprofessional and useless site run by children. I have NOTHING good to say now. They made it clear that I could just vacate my account, they weren't going to add a common shipping method to their system.
I have been suckered into this site, I received a few items that either did not fit or were not as pictured (or BOTH) which I filed to return. The return requests were either denied or not even answered. I contacted the seller AND tophatter customer care so far I have received ONE refund only because the item was actually found to have NEVER been delivered. I am still waiting on other responses. Be very careful what you bid on and make sure you look at the shipping before bidding! It tends to be VERY PRICEY! I received a few pieces jewelry. So far I like two or three, the others could have come from $5 below or something they are EXTREMELY "costume" looking. Buyer beware and careful!
I found these reviews after I had already ordered two rings and was sooooo worried I got scammed! WRONG! I got one of my rings already and it's as gorgeous as it was online n good quality! It says right in the description that it's rodium plated so yes... it will turn after some time - all plating does but it's totally worth the $8 I won it for! It's topaz, diamond, and opal and looks as genuine as my real rings with the same stones :) don't let these reviews scare u away - just be realistic about your purchases and make sure the seller has lots of stars/good reviews - it'll say it right under their name. I can't wait to get my second ring!
As soon as I made a purchase on this app, someone started using my debit card to buy stuff in SC. It's been a mess trying to get this straightened out. DO NOT DOWNLOAD THIS APP... THEY ARE JUST AFTER YOUR DEBIT CARD NUMBERS!
I have a folder of Money that disappeared from my account, no explanation, nothing.
I took pictures & Made copies daily after I noticed the money I had expected to receive, gone.
I wrote support & asked about my money & I get this, " It is Confusing", OK, That DOES NOT explain where my money is at!
Never less, it has still not been resolved. Then I noticed that I was getting charged DOUBLE for every return from the Company they use (Braintree For Credit cards). The money would go into my fees to pay for the return but the Money would disappear out of my disbursements. Scared Because I am a Mother of 6 & have a ton of responsibility I put that I no longer except returns NOT because of any thing to do with the buyer but because of the fact that I can pay twice. :( Nothing. They are still coming. I have been sided against for a New with Tag Coach Bag that the buyer had a month. I got it back used I have gone BROKE selling here to ungrateful people getting my Designer bags for a 10.00 then complaining that it's not good enough then My money stolen, too. HELP! I pay GREAT money to SELL on TH & NO Protection at all. :( . I get treated like a dog by BOTH Buyer & TH. Granted there are some really sweet ones that do make me smile. They are worth it & I will take them wherever I go.
If you shop TH, Make a seller smile, today on that site because you have no idea how many times we have cried at our PC. You now wonder why we have not stopped, it is because we have so much inventory by now because of being promising the world that we have to make it back & for some of us. Fast. We are now stuck in a hole of debt literally trying just to get out...
I love a happy customer & I do not mind going out of the way & have been fully aware of any " Risks" I took but to be ungrateful for a MK bag for 10 Bucks, C'mon. We are just trying to make it!. My policies state no returns but I may still let a legit one come through if it is reasonable. Sending me back a used bag was not. Another loss. If I went on it would take all day. I seriously need a lawyer as many on here do.
I have the print outs, pictures, Bank statements & evidence. Anyone want to file a class action? I am ready to get this resolved.
Contact me.
SELLERS United
I made a huge mistake fooling around with this app. I bought a "brand new" smart watch thinking I was actually making a good deal off of it. Little did I know, it was significantly cheaper than what I paid for it and what they listed its worth. I certainly didn't think that one through I officially have been scammed. Not to mention there is nothing brand new about this watch. There's scuff marks on the interior portion of the watch. These people hosting this site are liars and we are fools for thinking we are actually getting a deal off it. I was foolish for not listening to the reviews to begin with!
Sold an item I wish I would of at least got $10 for and ended up only getting $2! Not even worth my gas and time to drive to the post office to ship it! I tried to contact customer service about an item I wanted to sell and its been 3 days and still haven't received a response. In addition, if your item doesn't sell you still get charged 50 cents.! Don't use this site. I will never again!
What a rip off... merchandise is listed as 500 times the starting value which causes crazy bidding but the same products on Amazon are selling for a song. Please do not fall for this rip off site. Plus most items have shipping costs that equal to what the product should sell for. Anything bid is pure profit to seller. THERE ARE NO DEALS HERE!
They say you're getting a major discount, but when you do a little research you find out that the product doesn't cost as much as they say. You end up paying more than it's worth and it's usually cheap junk. I wouldn't buy their jewelry. You're going to pay $8 to $10 for a cheap necklace. If you don't mind a crappy item then you should check out Ebay. This way you only pay $1 to $3 for the same item. Top Hatter is a scam and it's a waste of money.
I have e been waiting for a replace of a solver chain
I still ha e not recivie. I even text the group who I bid on
2 I have a bracelet that turned on me. Under neath it is peeling. It awful
I have a silver anklet that stones r gone. For what I bid on I could wenter to a 5 and dime store. So I lost out. Diana zimmerman
Hate this ad. Make it stop because it is annoying as hell. B
I have bought Christmas gifts, birthday gifts and gifts to myself, always got good quality and gorgeous rings, bracelets and earrings and necklaces
Will continue to shop on this site
Also very addicting
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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