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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Pennsylvania
1 review
11 helpful votes
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When think you're buying from a reputable Internet site your not! They have some vendors that are good a handful, but loads of shady venders that don't follow the rule and it's ok who cares. Awful customer service

Date of experience: December 31, 2015
Louisiana
1 review
26 helpful votes
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Wuddafuk
December 29, 2015

My wife baught me a beautiful LOOKING ring for christmas, the sight said that is was a half carat diamond and sterling silver. Its december 27th, and my effing finger is green and the ring is now brassy. IF YOU KNOW HOW TO CONTACT SOMEONE FROM TOPHATTER PLEASE LET ME KNOW!

Date of experience: December 29, 2015
Texas
2 reviews
12 helpful votes
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NM Watches
December 29, 2015

There fragrances are fake. My family and I purchased around 9 fragrances from them. Some smelled good and lasted, but most didn't. I took the fragrances to the a local fragrance store and was proved that all were counterfeit. Just beware if it sounds to good to be true it probably is. Also top hatter wants you to pay for return of product without compensation.

Date of experience: December 29, 2015
Florida
1 review
11 helpful votes
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MSRP misrepresentation
December 29, 2015

Tophatter allows sellers to lie about MSRP though proof is shown they are inaccurate.
"Buyer Beware" of Tophatter seller's quoted MSRP.
Generally, they are greatly inflated.

Date of experience: December 29, 2015
Oregon
5 reviews
7 helpful votes
Follow Cathy S.
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I recommend Tophatter for getting some good deals, generally many types of auctions from which to choose. Individual shipping per item, even from the same vendor is why I did not give 5 stars. Otherwise, fun, rather recreational for a little bit to spend. Just received a wonderful quality ring.

Date of experience: December 28, 2015
Washington
1 review
9 helpful votes
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Love tophatter
December 14, 2015

I Have purchased lots of things from tophatter, had 2 issues with 2 separate purchases and both were resolved with super fast by the sellers.
People need to stop hating, read product info before u buy or bid, and contact someone with issues when they arise, don't expect someone else to know when something is wrong!

Date of experience: December 13, 2015
Kentucky
2 reviews
17 helpful votes
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BEWARE,...
December 14, 2015

THEY BLOCKED MY ACCOUNT FOR NO REASON, I HAVE LAST 4 ITEMS THAT SAY REFUNDED YET WHERE'S MY MONEY. IT'S NOT IN MY BANK ACCOUNT. I AGREE, THIS SITE SUCKS..

Date of experience: December 13, 2015
Texas
2 reviews
8 helpful votes
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Most of all the items on there you can buy on geek and wish for way less than the auction price. Alot of the clothes are too small for U.S. sizes, (from China, etc.) The biggest difference is most on tophatter are U.S. sellers who have purchased the products and selling them here so shipping is faster. Other than that... your way over paying and the items are really cheaply made...

Date of experience: December 12, 2015
New Jersey
1 review
6 helpful votes
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Awesome
December 13, 2015

Not sure why all the negative reviews. Description of items are posted. New, used or refurbished. Prompt emails to inform of payment and shipping. First sign up credit was applied. Love it!

Date of experience: December 12, 2015
Texas
1 review
10 helpful votes
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TopHatter and NM watches
December 9, 2015

First NM, Watches their product are counterfeit. So please beware when purchasing fragrances. TopHatter is a site for mostly people who make there own jewelry or clothing. There are some conartis in there so just read before you purchase.

Date of experience: December 9, 2015
Illinois
1 review
9 helpful votes
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CROCK
December 9, 2015

I wanted a ring from then i favorited it and i never got the notice when the bidding started and they never even told me so now i am heart broken because the ring i want is no longer available and i wish i knew who created it cause i want one excatly like it i will show link below to the ring i am talking about.

Date of experience: December 8, 2015
California
2 reviews
11 helpful votes
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I purchased an item that took over 2 months to arrive! It was supposed to be a birthday gift. Birthday came anf went. I filed a complaint for a refund, and while the complaint was going on they closed my account and when the item, a bracelet, finally arrived, I it was cheapo metal and a terrible bracelet I payed $57 for. So, since b-day was missed, and very poor quality, I still wanted to return it, but, since my account had been closed a d I was ocker from bidding and buy ing anything. I was also unable to return the bracelet!?
I enjoyed it before that happened. Now I can't get on!

Date of experience: December 6, 2015
New York
1 review
9 helpful votes
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Bs
December 3, 2015

I have placed an order over a month ago seller gave a fake tracking number and still have not received my item I opened up a case and am still waiting to hear back that was over a week ago these people are theifs they stole my money! I was charged and never recieved anything

Date of experience: December 3, 2015
Ohio
1 review
10 helpful votes
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Great looking emerald ring, fast delivery, even a little letter came with it from the seller a personal touch made it even better. Totally satisfied.

Date of experience: December 2, 2015
Illinois
1 review
12 helpful votes
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Ive bought 4 items from this site, 2 items NEVER came, one item was not the item I ordered. Only one item was recieved and was what I ordered. Ive made contact with customer service many times with absolutely NO results! Stay away from this site

Date of experience: December 2, 2015
California
1 review
7 helpful votes
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Slandered as high risk, no problems with my card, refunded money without consent and no reason why. Jewelry cheap looking. They make it look nice on line then you get this. Itty bitty stuff. Large means small to medium. Doesn't glow in dark, crystals from India real? Doubt it. Ashamed to say what spent to get them.

Date of experience: December 1, 2015
Michigan
1 review
7 helpful votes
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Love my tophatters;-)
November 25, 2015

I to have purchased all sorts of items, from bags to glasses tote bags and even one time when I left a neutral review the seller went out of their way to not only contact me and apologize but she gave me another necklace free of charge to hold my charm I ordered this site rocks

Date of experience: November 25, 2015
Nevada
1 review
8 helpful votes
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I have a friend who had bought a few things from the site and wanted to get credit for referring friends, so she invited me to sign up via a link from their website so she would get credit if I purchased something and I would get $10 credit off my first order, well neither one happened so I filed a complaint with the BBB, I even have picture proof of the $10 sign up bonus claim, I really hope these dirtbags get shut down for being unethical.

Date of experience: November 25, 2015
Mississippi
1 review
14 helpful votes
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MN watches sold me a half bottle of Jimmy choo. When I complained. They blocked me. I had placed another order before I got the Jimmy choo. The order had not been shipped yet so there for they held out another bottle on me. I guess teaching me a lesson? Customer support will not help me!

Date of experience: November 23, 2015
Indiana
3 reviews
7 helpful votes
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Purchased Product
November 23, 2015

I purchased a product and I never received it. I got billed and paid for it but I never got it.

Date of experience: November 23, 2015