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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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When think you're buying from a reputable Internet site your not! They have some vendors that are good a handful, but loads of shady venders that don't follow the rule and it's ok who cares. Awful customer service
My wife baught me a beautiful LOOKING ring for christmas, the sight said that is was a half carat diamond and sterling silver. Its december 27th, and my effing finger is green and the ring is now brassy. IF YOU KNOW HOW TO CONTACT SOMEONE FROM TOPHATTER PLEASE LET ME KNOW!
There fragrances are fake. My family and I purchased around 9 fragrances from them. Some smelled good and lasted, but most didn't. I took the fragrances to the a local fragrance store and was proved that all were counterfeit. Just beware if it sounds to good to be true it probably is. Also top hatter wants you to pay for return of product without compensation.
Tophatter allows sellers to lie about MSRP though proof is shown they are inaccurate.
"Buyer Beware" of Tophatter seller's quoted MSRP.
Generally, they are greatly inflated.
I recommend Tophatter for getting some good deals, generally many types of auctions from which to choose. Individual shipping per item, even from the same vendor is why I did not give 5 stars. Otherwise, fun, rather recreational for a little bit to spend. Just received a wonderful quality ring.
I Have purchased lots of things from tophatter, had 2 issues with 2 separate purchases and both were resolved with super fast by the sellers.
People need to stop hating, read product info before u buy or bid, and contact someone with issues when they arise, don't expect someone else to know when something is wrong!
THEY BLOCKED MY ACCOUNT FOR NO REASON, I HAVE LAST 4 ITEMS THAT SAY REFUNDED YET WHERE'S MY MONEY. IT'S NOT IN MY BANK ACCOUNT. I AGREE, THIS SITE SUCKS..
Most of all the items on there you can buy on geek and wish for way less than the auction price. Alot of the clothes are too small for U.S. sizes, (from China, etc.) The biggest difference is most on tophatter are U.S. sellers who have purchased the products and selling them here so shipping is faster. Other than that... your way over paying and the items are really cheaply made...
Not sure why all the negative reviews. Description of items are posted. New, used or refurbished. Prompt emails to inform of payment and shipping. First sign up credit was applied. Love it!
First NM, Watches their product are counterfeit. So please beware when purchasing fragrances. TopHatter is a site for mostly people who make there own jewelry or clothing. There are some conartis in there so just read before you purchase.
I wanted a ring from then i favorited it and i never got the notice when the bidding started and they never even told me so now i am heart broken because the ring i want is no longer available and i wish i knew who created it cause i want one excatly like it i will show link below to the ring i am talking about.
I purchased an item that took over 2 months to arrive! It was supposed to be a birthday gift. Birthday came anf went. I filed a complaint for a refund, and while the complaint was going on they closed my account and when the item, a bracelet, finally arrived, I it was cheapo metal and a terrible bracelet I payed $57 for. So, since b-day was missed, and very poor quality, I still wanted to return it, but, since my account had been closed a d I was ocker from bidding and buy ing anything. I was also unable to return the bracelet!?
I enjoyed it before that happened. Now I can't get on!
I have placed an order over a month ago seller gave a fake tracking number and still have not received my item I opened up a case and am still waiting to hear back that was over a week ago these people are theifs they stole my money! I was charged and never recieved anything
Great looking emerald ring, fast delivery, even a little letter came with it from the seller a personal touch made it even better. Totally satisfied.
Ive bought 4 items from this site, 2 items NEVER came, one item was not the item I ordered. Only one item was recieved and was what I ordered. Ive made contact with customer service many times with absolutely NO results! Stay away from this site
Slandered as high risk, no problems with my card, refunded money without consent and no reason why. Jewelry cheap looking. They make it look nice on line then you get this. Itty bitty stuff. Large means small to medium. Doesn't glow in dark, crystals from India real? Doubt it. Ashamed to say what spent to get them.
I to have purchased all sorts of items, from bags to glasses tote bags and even one time when I left a neutral review the seller went out of their way to not only contact me and apologize but she gave me another necklace free of charge to hold my charm I ordered this site rocks
I have a friend who had bought a few things from the site and wanted to get credit for referring friends, so she invited me to sign up via a link from their website so she would get credit if I purchased something and I would get $10 credit off my first order, well neither one happened so I filed a complaint with the BBB, I even have picture proof of the $10 sign up bonus claim, I really hope these dirtbags get shut down for being unethical.
MN watches sold me a half bottle of Jimmy choo. When I complained. They blocked me. I had placed another order before I got the Jimmy choo. The order had not been shipped yet so there for they held out another bottle on me. I guess teaching me a lesson? Customer support will not help me!
I purchased a product and I never received it. I got billed and paid for it but I never got it.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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