TophatterReviews 7,894

I cannot say it often enough. Unfortunately, I believed the description of the jewellrey I purchased, that being... authentic gemstones and. 925 silver. Some advertised their stones as being "man made" so I avoided bidding on those. If they claimed they were
Genuine gemstones, I believed them. DO NOT!
In total, I purchased 2 rings, 1 pair of earrings and 4 bracelets. These were all gifts I
Intended to give to family for birthday, Mother's Day, Christmas etc.
I just had the metal parts tested today and every piece was mostly copper or aluminum
With some nickel. Not a trace of silver in any one piece! This metal "gun" is an $80,000
Piece of equipment so I trust what it registered.
That leads me to believe that what I purchased for amethyst, emerald, sapphire etc etc. is
All just coloured crystal. I don't want to go through the cost of bring these to a gemologist
To confirm what I now believe is total junk!
Shame on Tophatters for allowing sellers to do this!
PLEASE DO NOT BUY FROM TOPHATTERS. You work too hard for your money!

Looking for answers to how sellers can sell so cheaply on this site and I found many really bad reviews instead. I've bought several pieces of jewelry and while I don't know for sure if any of the stones are "real" I can say I've been very pleased with the quality. Very pretty, and well made. Silver appears real. Settings are secure. No glue, and I'm not turning green. I've made a couple mistakes, bidding/winning items I didn't intend to bid on and have been responded to promply and refunded immediately. Everything so far has arrived quicker than expected. If people are truly being ripped off, I certainly don't want to invalidate that, but I've bought so many things now and am truly happy with everything. I bought Lior gold face cream for $28 that truely is normally like $600. It's amazing stuff. The jewelry is gorgeous too. I still can't figure out how these items can be sold so cheaply, but I am very happy about it. For my own sanity, I won't buy electronics this way. I feel it's too impulsive to buy things like that, this way, but the jewelry has been a great deal.

If it isn't a reproduction, faux stones, or blatant outright junk then it's simply too good to be true. No one sells a $429.00 msrp ring for six bucks plus shipping. My wife and daughter got sucked into thier app and lauded the great deals from this app. It's all pure bull$#*!. That $429.00 ring that she bought for $6.00 + $5.00 shipping is a 10.00 dollar ring at most. My daughter bought an early American monetary note for $15.00 plus 6.00 shipping. Nowhere in the description did it say that she was bidding on a reproduction note. After you win you get a description of what you won. No where in the description does it say reproduction but when it arrived and she gave it to me all proud because she bought papa something he liked, I had to crush her fragile psyche when I showed her where it said "copy" in small black letters across the bottom. No she didn't commit suicide you sick bastards but she was disappointed that she got dupped into buying a fake. So buyer be ware and just stay the hell off this app and website. It really is $#*! people.

Went on the site. Was given 10 bucks. Then they suggested I use the app. 10 bucks went away. I ordered a few things. Bid prices great, shipping throws cost UP. I have 4 items that are "registered". No time to be running to post office. Final straw, aromatherapy locket that does NOT come with aroma pill or tab. Seller offered a cloth with scent on it. Tophatter did not want to cancel. I probably won't get all my items. I don't CARE... Deleted that!

I bought a lipstick from seller "Alice" and the color was wrong. I was supposed to get a light mauve (purple) color and received a coral (orange/red) color. Seller would not resend or refund. Opened case with Tophatter over three weeks ago and case is still open. I have tried over and over to get a hold of an actual person but no phone number to call. They send a generic email response to customer support questions. I want to delete the app from my phone but I check the case everyday hoping for a resolution. I am so frustrated. The item is COUNTERFEIT and NOT AUTHENTIC! Why is it so hard to decide?

5/17/16 Update - Still no refund! I had to return item and still trying to get my money back. Tophatter said I need to contact seller to try to get a refund. WHAT? Isn't that why I opened a case? This is soooooooo ridiculous.

I inadvertently ordered something which I had misread as being something else. I paid with PayPal which I always do since there is always recourse with them. I immediately contacted the seller and after going back and forth for a couple of minutes, I was told there was a problem with the server and the refund couldn't be processed then. I told myself, oh boy, this is going to be a problem. Next day, I got notification from PayPal that the refund had been processed. I did auction on a couple of other items which were put into shipment the next day and are still in the shipping process. I understand that you get what you pay for and what I purchased was reasonable enough that if it turns out to be junk, then that's ok. I enjoy the auctions. I am glad that they do show the country of origin.

Part 2 of dealing with Tophatter. Since I did not provide a copy of my drivers license and credit card, the most recent purchases that I made with PayPal were refunded. I did not buy them with the credit card, I bought them using PayPal and yet they still wanted to see my drivers license and credit card. This is the message I received:

Tophatter has issued a refund of $55.00 for order #*******. Please allow 3 to 7 days for the refund to appear on your account. You can view the refunded order here.

Note: Tophatter refunded this order because we had asked to verify your card and did not hear back. Refunds to credit cards take 2-3 business days to settle. If you use online banking you will see the refund in 2-3 business days.

If you have not received a refund for this sale, or you believe that the refund has been issued in error, please contact the seller directly to resolve the issue.

I contacted one of the vendors and asked if I can make a purchase with them directly and was told that the order was canceled and the item is no longer available to me.

There is no logic and this is not a reputable company.