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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Bought four items the first time I bid on the site to see what it was all about. Delivery for all four was sooner than the estimated delivery date. Quality was great on some items, acceptable for others. All were great values for the price paid. Tophatter kept me informed on purchases, when ready to ship and shipment time. Great site!
Everything I purchased from there theres always something wrong with it either I get the complete wrong item not even the item I ordered I get a total opposite item if I do get the correct item somethings wrong with it it is a broke missing instructions Ill broken and missing instructions cheaply made ever like its supposed to be every once in a while Ill get something and itll be OK but 90% of the time everything is a screwup one way or another I really enjoyed top hatter seems like everything that I purchased is very cheaply made jewelry is not what it said to me are you get the jewelry and theres a piece of wire holding the jewelry together I dont see how folks jewelry would send out something like that and they dont even return anybodys money you want me to pay to ship items back that I already paid to have shipped to me so I have to pay for shipping to get it have to pay for shipping to send it back I might as will just keep the garbage thrown away its cheaper Ive really stop buying a lot from you guys used to spend a lot of money with you guys now I dont really like it on there to check to see if an item shipped because once Im completed that all my stuff Im not gonna buy from your company anymore though sorry Ive been going through you guys for three years and its just gotten really bad very discouraging and I liked would be better live better stuff but unfortunately those shut that down
Hi Loudema,
Thank you for your review.
We definitely want you to be happy with all of your purchases and I'm sorry to hear that hasn't always been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. I strongly recommend you reach out to our customer support team to get help addressing your concerns. Here's a link to reach out support team here http://tinyurl.com/j8eo7hu
Thanks again for your review. I'm confident our support team can help with the issues you mentioned.
Kind Regards,
Angelique
This website can be addictive! Stumbled on it and proceeded to buy at least a dozen things! Great prices and most all are as depicted in photos.
Hi Pat,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
On the most part I am very satisfied. There were a few things I received that were much smaller than it looks
Fast servise ever. And also trust then the other side. Awsome multiple choice. Imeditly responce.so overall I like it. Thanks
Hi Ajaya,
Thank you for your review.
I’m thrilled to hear you’re happy with service and product selection.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Love it whenever I win an it dont cost me anything unless I do win and yes I do win more times then I ever thought it was possible I love winning on Tophatter
With the bidding system, you can decide how much you are willing to pay. Guarantee delivery with tracking number. Customer support is exceptional.
Hi Margo,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I never had a problem. Tophatter I love it, it's fun bidding and also when you bid on a merchandise and you don't pay right away they give you 7 days too pay for it what I'm trying to say tophatter works with you they love making the customer happy. Thank You
Thank you for making me very satisfied. I've noticed you always place my satisfaction as a customer first.
Hi Matty,
Thank you for your review.
I’m thrilled to hear you’re happy with the service you received on Tophatter!
We are delighted to have you as a valued member of the community.
Have a great time bidding on Tophatter.
Kind Regards,
Angelique
Like your large variety of offerings, not everything comes out as good as you understand. Your Customer Service is great especiallynformthe prompt way you handle complaints.
Hi Edward,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Tophatter is dangerous fun! There are so many items to choose from. I spend way too much time browsing your website on a daily basis.
Hi Alison,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
My experience with Tophatter has been nothing but good, I will continue to use this app. I encourage people on a daily basis to use this for gifts and normal household things. I realy love the jewelry.
Hi Mae,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Purchased items to see if Tophatter was legit. Slow shipping but items were better than expected. I will take slower shipping any day for the price. Just wouldn't buy if item is needed ASAP.
Hi Jeanne,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
This is a fun and addictive site. Very fast auctions, good prices and to date all items I've won and been just as advertised. I've been happily surprised.
Hi Jeff,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
For the most part, every thing been good on Tophatter site. When an issue does arise it is resolved in a timely manner. I would say, make sure you read ALL the fine print before you bid on a item. Most of the merchandise is pretty much what you would expect for the price paying for them. Don't expect to get top of the line merchandise for a few dollars.
Everything I have ordered has been great. Also comes on time will be checking back often for things I want.
Hi Mary,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have been pleased with your purchases.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
IT SEEMS TO BE HABIT FORMING. BUT I GET A KICK OUT OF SEEING HOW NUTS PEOPLE GET ABOUT CERTAIN THINGS.
Hi Greta,
Thank you for your review.
It is fantastic to hear you have a great time on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Items not all that they are suppose to be, but SERVICE is GREAT. Waiting for more items, and hope quality is better.
Hi John,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Please know, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. If you run into any issues with an item I recommend reaching out to our dedicated support team here http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
I like the auctIon. I wish the sellers would put the size fthe stones in jewelry. Some of the Pictures are very misleading
Hi Linda,
Thank you for your review.
I'm sorry to hear some of the pictures have been misleading.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If you run into an issue with items I recommend reaching out to our dedicated support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
There seems to be errors with items sent. There are often little things I should send back but instead I try to fix it myself. It usually takes a substantial amount of time to fix. I sometimes receive items with the wrong color. It seems that it takes forever to get a response from support. I always explain the problem on the feedback for rating the item. I usually sent an email to the support team. There are times when I get a response right away and other times I must send a second or third explanation to the support team.
Hi Linda,
Thank you for your review.
We definitely want you to be pleased with all of your purchases and I'm sorry to hear some of been less than satisfactory.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. If you run into any issue with items, please contact our dedicated support team http://tinyurl.com/j8eo7hu
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Kind Regards,
Angelique
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Hi Jan,
Thank you for your review.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique