TophatterReviews 7,894

Thank you for your review, Jerry.

We are delighted to have you as a valued member of the community. Thank you for writing your review.

I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If these time-frames pass and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Kind Regards,
Angelique

Thank you for your review, Sam.

On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection. See full details on buyer protection here (https://tinyurl.com/yc6sdknh).

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Thank you for sharing your experience, Laurie.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller.

Please note that all return request outcomes are automated, and determined by various factors. When a return request is initiated, depending on those factors, some percentage of refunds may be provided without return of the item being required. Some percentage of return requests may be provided with free return shipping labels provided to the buyer. Beyond a threshold, the cost of returning an item with tracking in order to receive a full refund is at the buyer's expense.

In terms of shipping times, on Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. Your voice is heard and we are working to improve your experience in terms of shipping times.

Kind Regards,
Angelique

Hi there,

Thank you for your review.

Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. You may view following link for more info:
https://www.bbb.org/greater-san-francisco/business-reviews/internet-auction-service/tophatter-inc-in-san-francisco-ca-875001/bbb-accreditation

Enjoy your day!
Angelique

Thank you for sharing your experience, Basset.

I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If these time-frames pass and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

In terms of product quality, we want you to be happy with all of your purchases. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e

For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Thank you for your review, Stephanie.

I'm sorry to hear you experienced a problem with paying. If this happens it's best to reach out to our customer support team for assistance here http://tinyurl.com/j8eo7hu

It is Tophatter policy that all bids are real and considered a legitimate offer to purchase the item; all items should be paid shortly after winning.

The bidding block is due to having too many recent cancellations, and it's only temporary. You can see more on this policy here https://tinyurl.com/y8uzqbag

Kind Regards,
Angelique

Thank you for your review, Debra.

Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.

We look forward to continuing to provide a variety of quality products at bargain pricing.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Thank you for your review, Donna.

Sellers on Tophatter come from around the world: US, UK, China Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more. We value all sellers who strive for excellence.

With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world.

I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

Kind Regards,
Angelique

Hi Amanda,

Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.

We look forward to continuing to provide a variety of quality products at bargain pricing.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Hi Chiwon,

I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.

I’m pleased to hear your overall experience has been a great one.

We look forward to continuing to provide a variety of quality products at bargain pricing.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Hi Billy,

We are delighted to have you as a valued member of the community. Thank you for writing your review.

I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If these time-frames pass and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Kind Regards,
Angelique

Hi Festus,

We are happy to hear such great feedback. Please keep on spreading the good words!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Hi Michael,

I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.

I’m pleased to hear your overall experience has been a great one.

We look forward to continuing to provide a variety of quality products at bargain pricing.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Hi Teresa,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Robin,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique