On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the products but make sure the products need to be read fully because I got products that I couldn't use because of my age. There jewelry is beautiful and well worth what you pay for it.
I have been shopping Tophatter for 2 years and I have never been disappointed! Really good experience, great prices and a lot of fun. Thanks Tophatter!
Hi Jules,
Thank you for your review. We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
As a show of gratitude, I have placed a $5.00 store credit on your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks.
Happy Bidding!
Angelique
If EBay and Amazon can deliver in a few days. Then you should try getting the products shipped a lot faster to your clients.
Hi Eugene,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Items delivered on time, products ordered are great. Haven't had to return anything yet. The jewelry is excellent, so is the electronics! Toys are great and so is the price.
Hi Cora,
Thank you for your review.
I'm pleased to hear you been happy with the delivery times and products.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Good stuff just have to find it depending on what your into can find some very good prices depending on the bids
Hi Daniel,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter is an awesome place to shop with great deals. I have purchased several items all good quality and useful. It's also fun!
Hi!: I was at first a little unsure how it worked; i'd place a bid thinking what was in the picture was what you were bidding on than the realization set in on -1)- the picture wasn't accurate because it turned out that the bid was for One item and not the lot that was pictured; 2)- then the shipping on a single coin was $6 when it was mailed at 40c; 3)- the items might look like they are real but in truth are copies or "gold plated" or smaller than what it looks like. In other words, now I mainly look at the "free Shipping" double and triple check the description and peoples' feedback, before I place a bid on anything now; I just hate getting burned or taken for a ride. Thanks -john rocco
Hi john,
Thank you for sharing your experience.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
The quality is not the best but your refund policy makes up For it, The quality these items could be much better but the jewelry is great
Hi Sean,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Shipping was fast have not used it yet but I am excited to try it out has multiple angles. I have been very happy with too hatter so far
Hi Matthew,
Thank you for your review.
I'm happy to hear you've been pleased with the speed of shipping and your overall experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Very refreshing site, enjoyable and entertaining in its own way. Can spend a lot of time betting on refreshing things that I like.
Hi Donald,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great service and plenty of good deals... Super deals with jewelry...
Some deals on shipping saves plenty
Hi Stephen,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Love this auction site most items are great and good quailty. If there's ever a problem they will fix it!
I spend too much time, but I like the quality of the products. I've recommended this site to many people.
Hi Richard,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Only one item came opened n scratched up. Obviously was not new.
All the others have been great. I am waiting till I actually get the other products before I order anymore but so far the products that I ordered that have came have parked and have been great except the one antenna that was broken scratched up and package was open but the watch was the smart phone watch was awesome
Hi Carmen,
Thank you for your review.
We want you to be pleased with all of your purchases and I'm sorry to hear that your item was received damaged. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
I have issued a refund for Order: 68809669. It can take 1-3 business days for the refund to be reflected on your credit card statement (MasterCard 0088) or bank account. Refunds must always be issued back to their original payment source.
If you have any questions about your refund please contact your card-issuing bank by calling the toll-free number on the back of your card.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
This site has a lot if items and fun to bid on. The only thing I wish it provided is repurchase if products/items I've already purchased.
Instead I have to wait and search to see if they come up again. And have yet to find them.
Hi Lisa,
Thank you for your review.
Because we are not the seller of the item, unfortunately, we don't support the replacement of items, partial shipment of missing or damaged parts, or return of items for exchange at this time. Instead, we offer buyer protection. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Please do know your voice is heard, I personally sent an email to the manager about the ability to offer exchanges/replacements. Because we aren't the seller of the item and don't have access to the seller's inventory I'm not sure of the challenges that might come with this, but please do know the request to allow this in the future has been submitted.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have ordered some pieces of jewelry from this site none have been marked 925 or 14k that seller showed.
Hi Marsh,
Thank you for your review.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yc6sdknh). Please see full details on our authenticity guarantee here http://help.tophatter.com/customer/en/portal/articles/2698463-authenticity-guarantee
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Promp service, within minutes there taking care of any problems you might be having ive been very happy with there service an caring for any an all troubles you might be having, the customer always come s first here at tophatter
Hi Brenda,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have not have had any bad experiences with Tophatter, if something happened to have not been up to standard it was immediately rectified.
Hi Melinda,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
You say you want satisfied customers, but you punish me if I have a problem and have to cancel an order. I over extendted my ckg acct. And could not pay for a item, even though I explained problem I got a message that I no longer can bid. Thats not what I call cust. Service.
Hi Terry,
Thank you for sharing your experience.
I'm sorry that our cancellation policy doesn't meet your expectations. You can read more about the policy here. I reviewed your account and there is no longer any restriction that would prevent you from bidding. If you are still running into trouble, please reach out to our dedicated support team here http://tinyurl.com/j8eo7hu
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I highly recommen this site it's one of the best sites ive been one. My son told me about it i really like it a lot..
Hi Janet,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Beverly,
Thank you for sharing your experience.
We definitely encourage shoppers to view this item description before bidding. To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique