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TopCV

3.8

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From the business

TopCV writes and analyzes more CVs and LinkedIn profiles than any other service through their network of experienced writers.


topcv.com
Harpenden, UK, United Kingdom
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TopCV Reviews Summary

The company has garnered mixed feedback regarding its CV writing services. Positive aspects include effective communication from some writers, professional insights, and a few customers reporting successful job placements after using the service. However, significant concerns revolve around the quality of the final products, with many customers feeling that the CVs were poorly tailored, often generated by AI, and lacking in industry-specific detail. Delays in service delivery and inadequate customer support further exacerbate these issues, leading to a perception of the company as unreliable. Overall, while some clients had satisfactory experiences, a notable number expressed disappointment, suggesting a need for improved service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Gyongyver S.
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Great service.
June 4, 2017

I was very satisfied with the service provided. It was efficient. I think the price is quite good and I got my cv in less than 2 weeks. You get exactly what you pay for.

Date of experience: June 3, 2017
GB
1 review
1 helpful vote
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Great work by a professional recruiter on my CV. My new CV and LinkedIn profile now stand out and are readable and compelling. Thank you.

Date of experience: June 1, 2017
Denmark
1 review
0 helpful votes
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I am very satisfied with the qualities of service and final products. The only missing point is the verbal communication with editor. I would suggest the company considers this option to include in the process of editing resumes.
Nevertheless, I strongly recommend CVnow if you need to edit your CV

Date of experience: June 1, 2017
New York
1 review
5 helpful votes
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Worst service ever
May 31, 2017

Initial CV review was excellent, so I decided to go ahead for a professional rewrite of my cv. The update I received included totally irrelevant starements, and even contained grammar and formatting errors. My initial CV was either not understood or not read, abd also comments provided up front were not incorporated in the document. After filing a complaint I never received any updated CV. No support from customer support.

Date of experience: May 31, 2017
Jenna M. TopCV Rep
over a year old

Hi Judith, We appreciate you reaching out. If you could please send us a direct message here or on our Facebook page, a customer support rep will be happy to assist.

GB
1 review
5 helpful votes
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Reply to Jenna M
May 31, 2017

Jenna M.
I have emailed your office with my grievances but I have had no reply whatsoever.
How many requests do your staff require?

Date of experience: May 30, 2017
Jenna M. TopCV Rep
over a year old

Hi Kevin, We're very sorry to hear that you were not happy with your experience and want to assure you we'll get this resolved. If you could please send us a direct message here or on our Facebook page with your full name and email address, a customer support rep will be happy to assist.

Washington
1 review
0 helpful votes
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Value for Money
May 31, 2017

I found the whole process very easy to use and it was good to have dialogue with the Cvnow team. The covering letter and LinkedIn profile were also very helpful.

Date of experience: May 30, 2017
GB
1 review
1 helpful vote
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Genuine results
May 31, 2017

I used the service couple of months ago and after a week putting CV online I received calls after calls, interviews after interviews until finding my current job, since I have recommended the service to friends and relatives, the writer worked along with me to get best result,

Date of experience: May 30, 2017
GB
1 review
0 helpful votes
Follow Giselle F.
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Really positive experience. The CV gave me confidence without changing it so it didn't sound like me or alter my experience in any way. It's enabled me to go into the market place with a concise and well put together CV. If nothing else, it will give you confidence in what you've already done.

Date of experience: May 30, 2017
Germany
1 review
0 helpful votes
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Satisfied Customer
May 30, 2017

Very happy with CV that Andy came up with. Quick and very friendly. Andy was open to suggestions made after 1st draft

Date of experience: May 30, 2017
Saudi Arabia
1 review
3 helpful votes
Follow Fikri O.
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I paid over $100 to CVNow for a professional CV writing service. First writer was a novice using simple templates and even did not know my full information though I already provided them. Upon my complaints, a new writer was assigned and finally I had a new CV. Actually it was not a completely new CV, but only a revised/adjusted version of all the same information in my existing CV with some new words. However, I had not received any request for interview for the jobs I applied with my new CV within warranty period. I normally requested a new CV writing as per their commitment but I couldn't get a proper return from them. It took a very long time to assign a CV writer but after starting drafts, they stopped the communication somehow and left all my messages unanswered.
In contrast to all their commitments, CVNow do not provide a professional CV support service and not deserve the money I paid. The CV they wrote for me did not change anything on my job applications. I still don't receive any return from employers.
I feel myself terribly ripped off by CVNow. Don't use them!

Date of experience: May 29, 2017
Jenna M. TopCV Rep
over a year old

Hi Fikri, We thank you for letting us know about these issues and want to assure you we'll get them taken care of. If you could please send us a direct message here or on our Facebook page with your full name and email address, a customer support rep will get back to you right away.

GB
1 review
7 helpful votes
Follow S B.
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Worst purchase experience in decades. On the online profile creation page, I uploaded my CV and three examples of new roles I was going for, as requested. It appears that even their best top 10% writers don't take the time to look at this. After complaining about the first writer, I requested a refund, but was given a second writer and only one actual CV revision! It has taken three weeks (instead of 48 hours) and the result is a complete disappointment and waste of time and money. The writers don't know how to read profiles or explanatory emails. It has been impossible to arrange a phone call to correct writer error, despite being willing to pay. And it has been impossible to get a refund.

Date of experience: May 28, 2017
Jenna M. TopCV Rep
over a year old

Hi there, Thank you for reaching out and making us aware of the issues you've encountered. If you could please send us a direct message here or on our Facebook page with your full name and email address, a customer support rep will be in touch right away.

GB
1 review
0 helpful votes
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Very good job!
May 29, 2017

Matthew, the writer for my CV did a very good job indeed, I'm very happy with the final product he produced!

Date of experience: May 28, 2017
GB
1 review
0 helpful votes
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Andrew my writer was very helpful and replied fairly quickly to any queries I had.he has made my cv simplier and smarter to read and will hopfully help me in getting a new job

Date of experience: May 26, 2017
Qatar
1 review
0 helpful votes
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Through CVNow, I was able to make a tremendous change to my CV and I gained confidence in applying again for leadership positions.

Date of experience: May 24, 2017
GB
1 review
0 helpful votes
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Only went for the basic package and to be honest felt like I was getting the basic service, took ages to even receive the first draft after placing the original order, when I did get it my CV stated I did things that I had no experience of doing and had to make amendments and correct a couple of spelling mistakes, 2nd draft was better so have to see if it generates interest.

Date of experience: May 23, 2017
Jenna M. TopCV Rep
over a year old

Hi Paul, We appreciate you reaching out to let us know about the issues you encountered. We'd like to get this resolved! If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will help right away.

GB
1 review
5 helpful votes
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I found the initial review really good and so decided to purchase the cv writing service. That was a big mistake. I paid a lot of money for the service, they just take your existing cv and change it without even communicating with you. They changed it so badly that they mixed up facts! After I complained the writer did not even reply a single time to my emails. Not to mention, that when I requested the money back every time I was getting template emails from the 'support' team. Nobody took the time to even re-read the cv that was submitted to me. I'm a professional with an MBA with over 15 years experience and they added 'clerical duties' as my attributes! In the meantime the review time has lapsed, so I was left with no money and no amended cv. The worst service I have ever received.

Date of experience: May 23, 2017
Jenna M. TopCV Rep
over a year old

Hi Jolanta, We are very sorry to hear about the issues with your experience and are committed to fixing it! If you could please send us a direct message on our Facebook page with your full name and email address, a customer support rep will get back to you right away.

Iraq
1 review
1 helpful vote
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Love it
May 23, 2017

Very nice and professional staff and the delievary was faster than I thought I recommend their service for anyone seeking professional support and ideas.

Date of experience: May 23, 2017
GB
1 review
0 helpful votes
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I don't usually write reviews however this time I thought it might be useful. I was skeptical that a CV re-write would work but in this case it seems to be a definite improvement. The process was simple and I was happy with the communications with CVNow. Obviously, there's no guarantee that it will work but my experience so far is that it does give my CV more impact.

Date of experience: May 23, 2017
GB
1 review
6 helpful votes
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Abysmal
May 22, 2017

Don't be fooled by the 1 star. That's only because sitejabber wont allow me to give it zero.

I purchased the Executive package from CVNOw with the promise that I would receive a CV structuring all my experience towards senior management positions. The first draft was received and I was appalled. The grammar was diabolical. The CV honestly looked as though it was either written by some software package or by a non-native english speaker. The only thing this is fit for is the shredder. It's a total con. STAY WELL AWAY

Date of experience: May 22, 2017
GB
1 review
5 helpful votes
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Rip off
May 16, 2017

Had a CV rewrite done by them then resubmitted some months later under another name and was basically told my CV was useless and they could do a better one. Money thieving rip off merchants. All the 5 star reviews of them are done by the company as well!

Date of experience: May 16, 2017