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Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?
TopCashback Reviews Summary
TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.
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Overall I am happy with the cashback experience, keep up the good work. Also enjoy extra bonus payouts. Only complain is the time it takes to receive the cashback but that is something not TopCashback may be able to control.
Well I was having a problem before but so far right now everything was done tracking and so far once a awhile you guys was having the Missing tracking my order.
I always appreciate the good rewards offered when using the TopCashback site. My only issue is how log it takes to receive my payout. I am still waiting for "pending" payouts dating back to January.
Saving extra money when making your daily shopping is quite good option.
I am using TopCashback from several years and cashback is quite good (5-10% in most cases).
Sometimes cashback is delayed more than expected, but it is always coming so no complains.
I enjoy using TopCashBack. They are a legitimate way to make a little extra on my online purchases. The approval time for purchases to become payable takes a little longer than I would like, however.
Hi Lisa,
Thanks so much for your thoughtful review! We’re glad to hear you’re enjoying TopCashback and earning a little extra on your online purchases—that’s what we love to hear!
We understand that the wait time for Cash Back to become payable can feel a bit long. This process depends on the retailer confirming your purchase, which can vary—but we’re always working to make things as quick and smooth as possible.
Best,
Erica
Seems pretty easy so far. Just sent out for my first payment, so we'll see. Many different retailer options for cash out.
I've been using TopCashBack for about 2 years now and love it. They have saved me a good amount and it's pretty easy to use. I just cashed out for about $170. Definitely recommend it to friends!
I've been using Topcashback for a while now, and when they offer incentives, I try to take advantage of them. If I don't have anything to buy, I get a gift card that I can use later. The incentives are a big help. I try to get them all when they're available.
This isn't pertaining to the purchase of the gift card, but of TCB as a whole. For the last six months, it has gotten increasingly difficult for TCB to track cash back (despite using a browser that collects cookies, has no pop-up blocker, staying in the same tab that popped up, adding items to the cart instead of having them pre-loaded in, and having deleted all cookies/trying a variety of methods to start "fresh"). They offer big money for cash back at times, such as their Lego and Best Buy deals during Black Friday, but then they don't pay out for them. I've had more than 20 different shops in the last two months not track, and I'm simply getting tired of it. If I want cash back, I'm generally turning to Rakuten rather than chancing not getting anything back.
Customer service is unhelpful; the fault is always the customer's, regardless of how much evidence you may provide. I have contemplated using screen recordings, but I doubt that would do any good. Sending requests for them to check into untracked cash back never works, either. The business will either never respond, or they will deny you made the purchase/used TCB, so what's the point, other than to waste time?
I'm missing literal hundreds of dollars of cash back now, and I really have no reason to continue using TCB unless there's some kind of guarantee that I'll be able to get it, like using their gift card service... and even that sucks now, because they've eliminated using PayPal as a payment option.
Hi there,
Thank you for taking the time to share this detailed feedback. I’m really sorry to hear about your experience—especially with so many recent purchases not tracking. We completely understand how frustrating it is when you’ve followed all the recommended steps and still don’t see your Cash Back come through. Missing out on hundreds of dollars is not the experience we want anyone to have.
Tracking can sometimes be affected by factors outside of our control (such as retailer attribution rules or competing cookies), but that absolutely doesn’t mean your concerns should be dismissed. We genuinely want to look into this further and review the specific transactions you mentioned—particularly high-value purchases like Black Friday deals.
If you’re willing, could you please email us directly at [email protected] with your account details and examples of the untracked purchases? We’d really like the opportunity to take a deeper look at what’s been happening and see how we can help. If there’s a pattern or technical issue, we want to investigate it properly.
We also appreciate your feedback regarding customer service and payment options. It’s never our intention for members to feel blamed or unheard, and we take that feedback seriously.
We truly value you as a member and would love the chance to restore your confidence in using TopCashback. Please reach out—we’re here to help.
Best,
Erica
Top Cash back has great rates and frequent incentives. Love the incentives! My purchases through the app usually post promptly. When there is an occasional hiccup and a purchase does not track, they'll investigate. Caution though that if use the website not the app and you have an ad blocker or block trackers, that will cause problems and purchases may not track.
Hi Pab,
Thank you for sharing your wonderful experience and thoughtful insights! We’re delighted that our rates and incentives resonate with you, and we appreciate you highlighting how ad blockers can impact tracking. Your support and feedback help us continually improve.
Best,
Erica :)
Topcashback always offers great deals and bonuses. I've been with them for a long time. They are very trusted site. I have never had any problems.
Hi Heather,
Thank you so much for your kind words! We’re thrilled to hear you’ve had a positive experience with us over the years, and we look forward to continuing to provide great deals and trusted service you can rely on.
Best,
Erica :)
I've got nothing but great praise for the Topcashback site and team. Both are stellar. Earning cash on what I'm spending on anyways goes a long way and when things go wrong, their CS team will make it right and get it done quickly.
Hi there,
Thank you so much for your wonderful review and kind words! We're thrilled to hear that our site and team have made your experience rewarding and smooth, and we truly appreciate your trust and support.
Best,
Erica :)
I really like earning cash back for online shopping. And I plan on doing this for the rest of my life.
Hi Alex,
Thank you so much for sharing your enthusiasm—it truly means a lot to know you’ll be enjoying our service for a long time. We're thrilled to be part of your shopping routine and will keep striving to exceed your expectations!
Best,
Erica
Use it all the time. Any possible delays with store - top cashback doing great work to credit all cashback money to account asap!
Love your responsibility and opportunity to receive some money back from every online purchase🥰
Hi Tetiana,
Thank you so much for your kind and uplifting words! We’re thrilled to hear our service consistently helps you get your Cash Back quickly and reliably—it’s rewarding to know we make a difference in your online shopping experience. Shedding discounts and savings with you is what motivates every day!
Best,
Erica
The best cash back platform from shopping. I have even using this and earned a few thousands back. Love it!
Hi Pat,
Thank you so much for sharing your experience and kind words! It's fantastic to hear that accessing rewards has been easy and that you’ve confidently cashed out—we love being part of your shopping success. We’re excited to keep supporting you as you earn even more!
Best,
Erica
... in the AI era, I think that security questions (also known as knowledge-based authentication or KBA) are not the best security option. In fact, modern security guidelines strongly discourage relying on them as a method.
Hi Ioannikios,
Thank you for sharing this feedback. We’re continually reviewing our security measures to align with modern best practices and to ensure member accounts remain protected while also being easy to access. We appreciate you taking the time to raise this point.
Best,
Erica
I didn't earn a lot this time around, but the cash out is easy and quick. There are many ways to get your cashback, and it is simple to do.
Easy way of making money buying your regular essentials. Bonus you can choose as a gift card or money back in your bank through simple steps!
Hi Rhonda,
Thanks so much for sharing your review! We're delighted to hear our straightforward Cash Back option is making everyday shopping more rewarding for you, and we're committed to keeping it simple and safe so you always feel confident. If there's anything we can do to bump your experience to 5 stars, please let us know!
Best,
Erica
Over promise and under deliver. The only reason I use them is cashback is not available from the primary site I use.
I made a Hilton *******@11% cashback. First it was denied, then it was paid out at a lower percentage. To their credit, once I pointed this out they brought it back up to the promised return. That said, I have had several other hotel bookings that were flat out denied without sufficent explanation.
On Thanksgiving, I ordered a microwave from Home Depot. It never came through. I filed a missing cashback claim and now I am told it "can take several months to complete." This will not be my first Home Depot purchase through TopCashback that will be denied.
Use as a last resort to get cashback.
Hi there,
I'm sorry for the frustration you’ve experienced. We never want Cash Back to feel unreliable or disappointing.
I completely understand how discouraging it is to see Cash Back denied or adjusted, especially after following the advertised rates. I’m glad we were able to correct the Hilton Cash Back once it was brought to our attention, but I appreciate you pointing out that other hotel bookings and Home Depot purchases haven’t had the same outcome—that’s understandably frustrating.
When Cash Back doesn’t track or is declined, it’s usually because the retailer hasn’t confirmed the purchase on their end, but that doesn’t mean we want to leave things there. We’re always happy to submit claims and follow up directly with retailers, even though responses can unfortunately take some time. I know that wait isn’t ideal, and I truly appreciate your patience.
If you’re open to it, I’d really like to take a closer look at your account and any outstanding claims to see if there’s anything more we can do. Please reach me at [email protected] and I'd be happy to take a look for you.
Best,
Erica
I saved money shopping after TopCashback applied discount codes plus I got cash 💰 back for shopping. It's so easy and simple to earn cash back.
Thank you.
Hi Ronnie,
We’re thrilled to hear how easily you’re maximizing savings and earning Cash Back through the app! Thanks for sharing your experience—can’t wait to keep helping you get more rewards on your future purchases.
Best,
Erica
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Hi Jacqueline,
Thanks so much for your kind words—we’re really glad you’re enjoying the rewards!
We completely understand how frustrating it can be waiting on pending payouts. The timing can vary depending on the retailer, as we have to wait for them to confirm the transaction before we can release your Cash Back. If you'd like, you can email me at [email protected] and we can take a closer look into your transactions.
Best,
Erica