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Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?
TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.
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First off I only have one account and invite alot of my friends and family to join and they all did cashback offers and I guess since I referred too many people they saying I have multiple accounts which is a big lie yall just dont want to pay my $430 worth of referral bonus to me yall are liars and I hope this scam site get shutdown and go to hell!
I made a very substantial purchase using topcashback as a clickthrough. It amazing, how they dont show this as payble or pending to me. I called the merchant and they confirmed they can see the clickthrough from Topcashback to them. But despite that information I am out several hundred dollars in cashback. Repeated emails to topcashback states it could take up to 12 weeks. Well for me...its been 12 weeks and nothing.
Want good and reliable cashback go to Rakuten or befrugal. Topcashback doesnt know what customer service is and you cannot even speak to a real person
Hi Brian,
Thank you for getting in touch, and I'm very sorry to hear about your experience.
There are several reasons that your purchase may have not tracked properly and you can read about it here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.
Unfortunately without your email, I can't take a look and see exactly what's happened here. So please send me an email directly to [email protected] and I'll gladly take a look into this for you.
Also, you can always use that email for all of your customer service needs.
Best Wishes,
Dominique
These bad reviews from people talking about not getting their money are ridiculous. The site is free to use, so there's literally no downside, even if you don't get your money (which has never happened to me, so I don't know what these people are trying to buy - they're most likely doing it wrong). It might take several weeks to get the money, but you definitely DO get it. I've been using it the last 8 years and get about $50 cash back per year, and I've referred others who have started using it instead of other similar sites.
Hard to draw money outScam website. My Account was created in March. And I referred my family members and got referrals bonus. It was approved and in November, I wanted to draw money out. A email was sent to me saying multiple accounts created and threaten to close all accounts. Why not said so when accounts were just created in March?! It is recommended not to use them. Just too much hustle to deal with them. I have same with ShopBack and Cashrewards with no issues to draw money. Just avoid it!
Hi Elber,
Thank you for getting in touch.
I can assure you that we are not a scam website.
If you have created multiple accounts, this would go against our terms and conditions which you can view here: https://www.topcashback.com/terms/.
If you'd like to discuss potentially re-opening your account, please send me an email to [email protected].
Best Wishes,
Dominique
Scam site, they closed my account with no any reason. So that, thay scam me to appropriate my money.
Hi Hoang,
Thank you for getting in touch.
I can assure you we wouldn't close any account without our fraud team doing an investigation first.
Feel free to send me an email to [email protected] so I can double check this.
Best,
Dominique
I wrote an email to customer care but no response, all of my purchases that i made never got tracked. Seems these guys are reaping out the referral money and aren't paying out to anyone. Seems more like a scam website to me.
Hi Imran,
Thank you for getting in touch.
I can assure you that we are not a scam, and we are not pocketing any money from our members. Tons of members are also earning cashback on a daily basis.
There are certain rules, along with merchant terms and conditions, that need to be followed in order to get cashback, and you can view this guide here:https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.
Please send me an email to [email protected] and I will take a look into your account and see if there is anything that can be done here.
Best Wishes,
Dominique
I had bad experience using this site. They closed account without valid reasoning. Just because it was opened by one person, it doesn't mean the account was used by one person. I guess you have to use different information or bank information without asking another person to create your account for you. DO NOT RECOMMEND!
Hi There,
I am very sorry to hear about the frustration you've experienced. However, we would never close an account without having our fraud team do some investigating first.
Please send me an email to [email protected] so I can take a look into your account and do some further investigating.
Best Wishes,
Dominique
They permit the creation of multiple accounts under a single phone number, only to disable the account during payout, citing it as a duplicate account. If something seems too good to be true, it often is a scam. For Australian consumers, opting for Cashrewards or Shopback appears to be a safer alternative.
Hi John,
Thank you for getting in touch.
I can assure you we are not a scam, and tons of members are earning cashback daily, with the highest rates in the business, and if not, we will match the higher rate you find.
It does state in our terms and conditions that one account is permitted per member, and before you sign up you will be able to click on this right below the sign up boxes: https://www.topcashback.com/terms/.
To learn a bit more about TopCashback and how you can have the best shopping experience give this a quick read: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.
If you have any more questions you can always feel free to send me an email to [email protected].
Best Wishes,
Dominique
I do love the Top Cashback extension. The only issue is since I use Safari on an app, I get notification that the purchase may not track. I don't want to install Chrome. Their app is really to use as well.
The feature is a great way to get money back on purchases you are making, especially online! If you are ordering something from a merchant, simply check TopCashBack if there is a giftcard. I have found some anywhere from 3-10%. Purchase the gift card and it only took a couple of minutes to receive an email with the gift card info, input on the merchant site and save!
I really like using topcashback.com to make purchases online. It gives me more money to spend on gifts or things I need. Only thing is if you plan on cashing in for a gift card plan ahead a couple days. Other than that I love it!
You can find almost anything on here. The bonuses are nice, too. I love the gift card addition making it possible to get cashback on all of my purchases.
We try to do all our online shopping through TopCashback clicks first. It takes just a few seconds extra, and we've collected hundreds back over the years of using it. They're rates are usually among the best, and it's certainly the easiest to collect from once the cashback is payable. The newer gift card purchase feature is great too for that extra discount, especially on sites where there are no discount codes available and cashback may not apply...getting even a few % off by purchasing the gift card first helps. Just be certain it's something you won't return, or have other uses if you do as the return will likely be stuck as a gift card.
Topcashback added the ability to purchases discounted gift cards and it has been awesome. I've bought around 20 cards and not had one issue.
I have been using TopCashback for several years and almost all purchases were tracked within 24 hours. I also bought lots of gift cards from them. The delivery was super fast and there were no any problem with cards.
I like the ease of receiving gift cards, and getting rewarded for using them. Thank you for that option.
The Topcash Giftcard outlet is a great way to earn points while saving many on many major retailer giftcards. I highly recommend.
TopCashback is the first option for me to consider before making any online purchase. Nowadays, I stopped checking what is offered by other cashback portals; since whenever I searched before, it has consistently offered the highest cashback. Further, since joining TopCashback in February 2020, there has never been even once any issue in tracking a purchase made through its links.
The cashback for the gift card purchase is very quick within two weeks, much earlier than expected. The delivery of the gift card through email is instant.
I feel like I buy gift cards a lot. But now I always check top cashback! Near instant delivery, and I always see my cash back in my account shortly thereafter.
Answer: I'm a glutton for punishment. So, my view of a success story may differ from your tastes. I bought some liquor at Total Wine & More, going through TopCashBack, in early March. 6 months later, after multiple back and forths, see this absolute disgrace of an answer TCB gave to get out of paying me: Sep 03 2023 Hi there, Unfortunately in this case the retailer has awarded the commission (cashback) for your sale to another affiliate. These other affiliates can include rival cashback portals, comparison sites or even a simple click on a Google ad. This has resulted in the tracking cookie not linking back to TopCashback. We are not denying that you clicked-through to make the purchase from your TopCashback account, but certain aspects can have a negative effect on your transaction tracking and TopCashback not being recognized as the 'last referrer' of the sale. Reasons for a retailer making this decision can include: -If your computer cookies were not cleared before making a transaction -Another website, cashback portal, pop-up advertisement, search engine or comparison site may have linked to your transaction -Coupon codes which are not advertised by TopCashback. -Using ad-blockers on your browser These are only suggestions, however, as the retailer does not advise us which of these is applicable in your particular case. As this is the retailer's final decision, I'm afraid this isn't something we can dispute further. For any future purchases we'd recommend to clear cookies prior to logging-in to your account and avoid the use of coupons unless you see the code posted on our site. We hope any further transactions are more successful for you. Best wishes, TopCashback Support Even scumbag personal injury lawyers don't give these kind of tortuous excuses to absolve their obligations! That is one success story for a man and a giant leap for...what is the word I'm looking for?


Hi Kevin,
Thank you for getting in touch.
We would never just suspend a member's account without doing an investigation first.
If you would like me to take a second look into your account, please do feel free to send me an email to [email protected].
Best Wishes,
Dominique