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TopCashback

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?


topcashback.com
Rochelle Park, NJ, United States
How would you rate TopCashback?
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TopCashback Reviews Summary

TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love it
October 22, 2024

It's my favorite app I share with my friends and family they all very interested thank you so much

Date of experience: October 11, 2024
TopCashback Support T. — TopCashback Rep
over a year old

Hi Kason,

Thanks so much for leaving a kind review! We're happy to hear you have passed along our site to your friends and family. We encourage them to leave reviews as well, as we are always curious to see how our new members are liking our site! If you ever have any questions, please feel free to reach me at [email protected]!

Best Wishes,
Erica

Maryland
1 review
0 helpful votes
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Literally free cashback
October 22, 2024

It does take a while to get the money out, but TopCashBack usually has the highest cashback than any other third party cashback company that I've seen.

Date of experience: October 11, 2024
TopCashback Support T. — TopCashback Rep
over a year old

Hi Kian,
Thanks so much for the review! We're happy to provide our members with the highest cash back rates. Certain retailers do take longer than others to get the cash back to us, but rest assured once we receive the money, it goes straight to your TopCashback account! If you ever need help with a specific transaction, or just have a question in general, feel free to reach me at [email protected].
Best Wishes,
Erica

Texas
1 review
0 helpful votes
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Great Site
October 22, 2024

TopCashback will give you notifications on deals and pay you cashback on items you were already going to buy! Awesome!

Date of experience: October 11, 2024
TopCashback Support T. — TopCashback Rep
over a year old

Thanks for the kind review Roman! We're happy to hear you are enjoying our site. If you ever need help with your account feel free to reach me at [email protected]. -Erica :)

Peru
1 review
0 helpful votes
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topcashback.com is Scam cash back service
August 25, 2024

First, in one day I log into my account to view about my cash back for the order I made via topcashback.com but I cannot login even I reset password. I don't know what going on with my account, I don't receive any email from them.
I contact them to ask about problem, they require me provide all information about my order, my info even my private document passport. I sent all as require and waiting 7 days to receive the final result is "illegitimate or abusive transactions", all cash back from my account removed and I sure it transferred to their bank account.
I require to show proof for "illegitimate or abusive transactions" but they don't say anything about that.

I don't know topcashback is a REAL or FAKE cash back service!
Don't email anything untill member contact about the problem.
Don't show any proof and just say "illegitimate or abusive transactions" to get cash back of members.

Now I worry about my information, financial details, passport everything they have about me and I don't know they will do for what.

Date of experience: August 15, 2024
TopCashback Support T. — TopCashback Rep
over a year old

Hi Marisol,

We are a fair play ethos company and work hard to ensure fairness for all members in getting the very best cashback offers for purchases made.

In return we do ask members to be fair when using our site as we do have systems that can detect unfairness which our team would investigate and take action if needed.

Our team are open to reviewing action taken a if you could please drop us an email at [email protected] we can get this this to our team.

Best Wishes,
Erica

Texas
1 review
2 helpful votes
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Do not use it
August 12, 2024
Updated review

I have tried to claim my hotel stays twice. Both of them got declined even though I booked through the link.
I booked with Marriot and then IHG. Please do not use it, very very difficult

Date of experience: August 2, 2024
TopCashback Support T. — TopCashback Rep
over a year old

Hi Chen,
I'm sorry to hear this. Please send me an email at [email protected] with the details of your purchases and I would be happy to assist you.
Best Wishes,
Erica


You cash back never arrives. I wish I could give them -5 stars
October 12, 2023
Previous review

It has been more than 2 months since the cash back is pending. Also I submitted a missing cash back and then the status stays like this forever.
Take my advice this website is a scam. I have started to use other cash website.
Trust me DO NOT use it, you will never receive your money

Date of experience: October 11, 2023
Texas
1 review
0 helpful votes
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Amazing Experience
May 10, 2024

The experience was amazing. The customer service was superior, and the platform was easy to use.

Date of experience: April 30, 2024
TopCashback Support T. — TopCashback Rep
over a year old

Thank you Jimmy! We're happy to hear you have had great success with TopCashback! -Erica

Massachusetts
2 reviews
10 helpful votes
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TopCashBack.com is great!
I've been trying to convince family and friends to join it. Especially when you feel guilty having to spend a lot for online order shopping, when TopCashBack accepts it, you do save at least a small amount as in earning back into your account. I know there are some stores where the percentage back is very generous, though I have stuck with the everyday stores. I would rate it 10 ********** stars, if only it accepted Amazon purchases, since that is a primary place where I order from weekly.

Thank you, TopCashBack.cm,
I highly recommend it to all

Date of experience: April 24, 2024
GB
2 reviews
0 helpful votes
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Earn easily
February 24, 2024

Easy to use, easy to earn and easy to claim rewards. Highly recommend this site to get a little extra spending power

Date of experience: February 22, 2024
New Jersey
1 review
1 helpful vote
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Best cash back site ever!
March 25, 2024
Updated review

I have been using top cash now for about 7 years and they are the highest cash back compared to other competitors. I highly recommend you giving them a try, you'll be excited to get back your cash back too!

Date of experience: February 18, 2024

Best Cashback App Ever
February 10, 2022
Previous review

I have used Topcash for about a year now and I have made around $100 back on shopping at stores I would normally shop at anyway. Compared to other Cashback apps they always have the highest percent Cashback and I love when they offer bonus cashback offers. I highly recommend downloading this app to your phone today so you can start saving money now!

Date of experience: February 9, 2022
Mississippi
1 review
2 helpful votes
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First off I only have one account and invite alot of my friends and family to join and they all did cashback offers and I guess since I referred too many people they saying I have multiple accounts which is a big lie yall just dont want to pay my $430 worth of referral bonus to me yall are liars and I hope this scam site get shutdown and go to hell!

Date of experience: January 24, 2024
TopCashback S. — TopCashback Rep
over a year old

Hi Kevin,

Thank you for getting in touch.

We would never just suspend a member's account without doing an investigation first.

If you would like me to take a second look into your account, please do feel free to send me an email to [email protected].

Best Wishes,
Dominique

Florida
1 review
2 helpful votes
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I made a very substantial purchase using topcashback as a clickthrough. It amazing, how they dont show this as payble or pending to me. I called the merchant and they confirmed they can see the clickthrough from Topcashback to them. But despite that information I am out several hundred dollars in cashback. Repeated emails to topcashback states it could take up to 12 weeks. Well for me...its been 12 weeks and nothing.
Want good and reliable cashback go to Rakuten or befrugal. Topcashback doesnt know what customer service is and you cannot even speak to a real person

Date of experience: January 11, 2024
TopCashback S. — TopCashback Rep
over a year old

Hi Brian,

Thank you for getting in touch, and I'm very sorry to hear about your experience.

There are several reasons that your purchase may have not tracked properly and you can read about it here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

Unfortunately without your email, I can't take a look and see exactly what's happened here. So please send me an email directly to [email protected] and I'll gladly take a look into this for you.

Also, you can always use that email for all of your customer service needs.

Best Wishes,
Dominique

Missouri
1 review
0 helpful votes
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I love it!
March 25, 2024

These bad reviews from people talking about not getting their money are ridiculous. The site is free to use, so there's literally no downside, even if you don't get your money (which has never happened to me, so I don't know what these people are trying to buy - they're most likely doing it wrong). It might take several weeks to get the money, but you definitely DO get it. I've been using it the last 8 years and get about $50 cash back per year, and I've referred others who have started using it instead of other similar sites.

Date of experience: December 30, 2023
Australia
1 review
0 helpful votes
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Refuse to pay my cashback
December 26, 2023

Hard to draw money outScam website. My Account was created in March. And I referred my family members and got referrals bonus. It was approved and in November, I wanted to draw money out. A email was sent to me saying multiple accounts created and threaten to close all accounts. Why not said so when accounts were just created in March?! It is recommended not to use them. Just too much hustle to deal with them. I have same with ShopBack and Cashrewards with no issues to draw money. Just avoid it!

Date of experience: December 25, 2023
TopCashback S. — TopCashback Rep
over a year old

Hi Elber,

Thank you for getting in touch.

I can assure you that we are not a scam website.

If you have created multiple accounts, this would go against our terms and conditions which you can view here: https://www.topcashback.com/terms/.

If you'd like to discuss potentially re-opening your account, please send me an email to [email protected].

Best Wishes,
Dominique

Viet Nam
1 review
1 helpful vote
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Scam site!
December 18, 2023

Scam site, they closed my account with no any reason. So that, thay scam me to appropriate my money.

Date of experience: December 18, 2023
TopCashback S. — TopCashback Rep
over a year old

Hi Hoang,

Thank you for getting in touch.

I can assure you we wouldn't close any account without our fraud team doing an investigation first.

Feel free to send me an email to [email protected] so I can double check this.

Best,
Dominique

Australia
1 review
2 helpful votes
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I wrote an email to customer care but no response, all of my purchases that i made never got tracked. Seems these guys are reaping out the referral money and aren't paying out to anyone. Seems more like a scam website to me.

Date of experience: December 17, 2023
TopCashback S. — TopCashback Rep
over a year old

Hi Imran,

Thank you for getting in touch.

I can assure you that we are not a scam, and we are not pocketing any money from our members. Tons of members are also earning cashback on a daily basis.

There are certain rules, along with merchant terms and conditions, that need to be followed in order to get cashback, and you can view this guide here:https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

Please send me an email to [email protected] and I will take a look into your account and see if there is anything that can be done here.

Best Wishes,
Dominique

California
1 review
1 helpful vote
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Bad experience
December 11, 2023

I had bad experience using this site. They closed account without valid reasoning. Just because it was opened by one person, it doesn't mean the account was used by one person. I guess you have to use different information or bank information without asking another person to create your account for you. DO NOT RECOMMEND!

Date of experience: December 11, 2023
TopCashback S. — TopCashback Rep
over a year old

Hi There,

I am very sorry to hear about the frustration you've experienced. However, we would never close an account without having our fraud team do some investigating first.

Please send me an email to [email protected] so I can take a look into your account and do some further investigating.

Best Wishes,
Dominique

Australia
1 review
1 helpful vote
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Scam Alert!
November 28, 2023

They permit the creation of multiple accounts under a single phone number, only to disable the account during payout, citing it as a duplicate account. If something seems too good to be true, it often is a scam. For Australian consumers, opting for Cashrewards or Shopback appears to be a safer alternative.

Date of experience: November 27, 2023
TopCashback S. — TopCashback Rep
over a year old

Hi John,

Thank you for getting in touch.

I can assure you we are not a scam, and tons of members are earning cashback daily, with the highest rates in the business, and if not, we will match the higher rate you find.

It does state in our terms and conditions that one account is permitted per member, and before you sign up you will be able to click on this right below the sign up boxes: https://www.topcashback.com/terms/.

To learn a bit more about TopCashback and how you can have the best shopping experience give this a quick read: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.

If you have any more questions you can always feel free to send me an email to [email protected].

Best Wishes,
Dominique

Illinois
1 review
0 helpful votes
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Very easy extension
March 25, 2024

I do love the Top Cashback extension. The only issue is since I use Safari on an app, I get notification that the purchase may not track. I don't want to install Chrome. Their app is really to use as well.

Date of experience: October 27, 2023
Virginia
1 review
0 helpful votes
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The feature is a great way to get money back on purchases you are making, especially online! If you are ordering something from a merchant, simply check TopCashBack if there is a giftcard. I have found some anywhere from 3-10%. Purchase the gift card and it only took a couple of minutes to receive an email with the gift card info, input on the merchant site and save!

Date of experience: October 25, 2023
Michigan
1 review
0 helpful votes
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I really like using topcashback.com to make purchases online. It gives me more money to spend on gifts or things I need. Only thing is if you plan on cashing in for a gift card plan ahead a couple days. Other than that I love it!

Date of experience: October 25, 2023