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TomTop Reviews Summary
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Total rubbish. Bought a guitar pedal from them, which arrived DOA. Approached them for replacement which they said would arrive within 18 days. 40 days later, no replacement. Emailed them. No response to emails. Submitted a paypal claim, got no response from them. 2 weeks later and still no resolution. A horrible buying experience. The annoying thing is this was all a relatively simple matter that any reasonable response from them could have solved!
These people are cons and thieves, got half the order and they said I signed the order which I did I unpacked the item after they left half was missing and one was broke. They said take pictures which I did nothing so now I have 250.00 of nothing and pay pal will do nothing
Dear Ric B.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Update: 3 months after placing order i received it.
I didn't know it was coming from China when I ordered. I wouldn't order from them again.
I ordered ear buds, got email it had shipped with this message:, By the way, There are exsit two special cases as follows: 1.part of the delivery code (such as ZPTD, ZDP, DHL, etc.) there are two tracking numbers, please reference the second shipment message; 2. Your order maybe shipped out with several packages. But do not worry, we also will send you the package information with several emails. Looking forward to your understanding.
Month went by nothing. No further communication. No email with tracking number.
I emailed them and they said: Thank you for your message and sorry for late reply.
Can you ask the local post office and the customs in your country? The parcel may be in there.
I ask for tracking number. They say: Sorry to tell you that but since you chose (free)Super Save Shipping when you ordered,
Your parcel was sent out without tracking number
We use China EMS to deliver.
Could you please go to local post office and customs to check if it were there by using your name?
I don't believe this is a real business, they were advertising on Facebook so beware... I didn't even realize it was coming from China. I used PayPal to pay.
I do not know how this Tomtop website get its high rate here. My experience with them was terrible!
I placed an order of 14.99 USD on their website. Ten days later, received an email asking 'As the logistics has increase the prices level, would you like to pay 4 USD for the ship cost so that we can send your order.' Of course I ignored the unreasonable request. One month later when I asked online chat when would my order be shipped, the staff cancelled my order without my permission! And end the chat from its end!
I do not know when my money will be refunded yet.
Based on my experience with Tomtop.com, I strongly not recommend this website.
Dear Jun,
Our side is indeed due to the sudden increase in prices of suppliers, which has caused the price of the products to rise. We have already incurred some losses as sellers, but the number of orders is very large, we cannot afford them all, so you need to make an additional $4,
I have already passed the colleague of our online service. You refuse to make extra money. We are unable to send you an order here and we can only cancel the order and refund for you.
Our online service and mail specialists have told you that you will receive your refund within 5-7 days, then you will turn off the online conversation yourself. You misunderstood us and we are very sad.
As both parties to the transaction, we need mutual understanding and fair and equitable transactions.
Best regards,
Adene
Delay tactics and no pay back
Worst shop ever and first chinese shop I had ever problems.
I ordered an phone but it was sent back by the customs.
Tomtop received it back but they don't want to pay the money back and claim it they did't receive but won't communicate the tracking...
I'm already waiting for more than 6 months...
Service is only delaying and each answer seems like it's coming from a bot.
If you try, consider your money gone forever.
Dear a l.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Good buy. Had issues with initial delivery and had to pay additional £4 in order for the Door bell camera to be delivered.
It came finally and it was a good buy
They are just kidding me! Customer service is verry bad! I lost 300$cad. Don't buy anything on this webstite!
Dear Lemarquis n.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Very pleased with all my purchases from Tomtop - and I've made lots of them. Great value for money. Shipping time is variable but often speedier than you expect. I've used their customer service through email and it's excellent - very good English - very polite and efficient - they answer quickly. I have found Tomtop to be as reliable as the best of British online stores and recommend it without reservation. You can buy with confidence.
I ordered an oscilloscope kit including a case. The oscilloscope was delivered and works fine, but the case was missing.
It took them two weeks to agree to send the case. A further three weeks later it still hadn't been sent, and they agreed to refund part of the purchase price so that I could order it elsewhere.
I place order for scooter xiaomi m365.
375.
I was inform after 6 days about the price has raise 25 and it was not possible to send if I don't pay the extra money.
They blackmail me to pay extra again if I want my order.
The people there are joke.
I wonder how PayPal let them sale through they're platform.
Don't trust them.
Don't buy from them.
They keep the money and get interest.
They are very unprofessional any cheating company.
Don't trust them.
Pure thief's.
Dear Bill D.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
It was warm and friendly process of purchasing any items. Process was quick and easy. I found the goods are also delivered in time and in perfect condition
Thanks Tom Top
Ordered an item for Halloween... paid extra for expedited shipping & never received the item. Contacted them and asked where my item was. They assured me it was on it's way & send me a new tracking number (which was invalid) Halloween came & went and no item... emailed them for a refund... no response. Only savor was I paid with paypal & they eventually credited my account. Dnt waste ur time or money with this bogus company!
Dear Lanee M，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I bought a product and I didn't receive. I complaint and they give data in order to enter in contact with my local post office. After several tries and I return to them for help.
They simply refund me. No question asked.
Excellent after sales service.
Muy atentos en el servicio posventa
Mi envÃo se perdió y me reembolsaron el dinero de manera rápida.
This is the first time I got scammed by an eBay online seller. I bought a patio sofa from this unethical company but found out quality issue after few weeks. I contacted seller for replacement cover, and they did also offered me $10 refund which I refused because there is no way I can buy a set of sofa cover with $10. However, seller agreed to send replacement parts but I have to wait around 3 months to get it ship from China. I was so regret I trusted the seller by not opened any case or left feedback first. After 3 months waiting, I did not received anything and I no longer covered with the website and stuck with a defective item. They politely responded to every message like they have great service, but a good service will take immediate action to solve the issue for customer ASAP instead of GIVING YOU A BUNCH OF BULL$#*!.
Dear Eva Z，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
Ordered something, paid and then get an email the next day saying that if I want the item I ordered and paid for, it would cost me an extra $5. They said that this was due to increased costs from supplier, but when I checked today, 2 days after ordering, it was still the same price that I had paid. Con artists. Also customer service is non existent. Basically they said, pay the extra or go away!
Dear Darren G，
I have already seen your feedback.
Regarding the order you mentioned, you need to make extra money, We are very sorry to bring you trouble.
Since your order address is relatively remote, we will lose a lot when you ship the original order price. We are very eager to ship the original price for you, however, customers have more orders, we can only bear part of the loss and contact the customer to make up a small part of the freight. We apologize to you for any inconvenience.
If you are not willing to make up the money, we can cancel the order for you and refund it in full.
Best regards,
Adene
Bought this Led mask for halloween. I was afraid that it wouldn't be on time, so I send a mail and they replayed very fast. That was super nice and they also kept in contact about the order. My order was send fast (payed for it and I think it was worth it) I got it on time. Had a blast with it and got a lot of compliment saying ot looked awesome.
I bought DJI Mavic Pro Platinum Combo in Tomtop. The Drone came to me after less than 24 days. The product was packed very well. Free shipping. I am very pleased! I did not pay any additional costs, such as duty or tax. I highly recommend this seller to everyone who is looking for very good merchandise at a very low price.
Son muy atentos, muy buenos precios. Si el producto no llega te reembolsan el dinero. Estoy más que satisfecho.
Goods ordered, not received after 10 weeks, it's a scam.
No refund either
All they say is to Waite another 2 weeks
Dear Richard V，
Thank you very much for your support of our website. I am sorry to hear that you have not received the order.
Our website is guaranteed for customers who have not received the order within the estimated time.
As a seller, we are responsible for each of our customers. If we verify that the customer has not received the package, we will bear all the losses for the customer compensation, please don't worry.
I have contacted you by email, I hope my plan will satisfy you.
Regards,
Adene
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ron S.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com