TomTopReviews 3,470

Order number AN19B03T3520-21SWW2

My drone battery was sent after 9 days and it was faulty / defective / dead. As requested, I sent a detailed description and a video to the company. Kelly, in the warehouse customer service said I must pay the return shipping cost (25) or they would offer me 4 for me to get it repaired. This was then increased to 7 and the to 50% which is 20.12.

After 3 days of arguments, several e-mails, and only after I posted negative reviews and threatened a Paypal claim, the company agreed to a full refund, but would not reinstate the points I used to part pay for the order, so I did not get the "full refund" promised.

If you want to risk a purchase from this despicable company, then you should use Paypal, which gives protection. If you encounter a problem, then contact Tomtop customer service. If they mess you around, then post negative reviews everywhere and threaten to file a Paypal dispute. This will get their attention. If you do not get satisfaction, register the problem with Paypal, who will review the case and has the power to refund you. If you register the problem with Paypal, DO NOT CLOSE the file unless the case is resolved to your satisfaction, as once closed, the file cannot be reopened.

I have had other successful purchases from Tomtop, but when things go wrong, their back up service is terrible. They will try everything to avoid responsibility and will try to intimidate. Stand your ground and you will eventually get what you are entitled to.

I wish to start a world wide Boycott of Tomtop that may send a very serious message to all the other companies in that part of the world. That honest people are fed up with being scammed and lied too. Just because you are based in an Asian country does not make you invisible to the world. This is now a life project to ruin dishonesty. And make the dishonest people like TomTop feel what its like to lose. Please if you can copy and paste this text into whatever forum or social media you belong too. Lets deal the thieves a blow.
UPDATE 18-02-2019 still not received,... Trying to pay others for positive review. Still avoiding a refund... They need to be shut down.

We bought to them an rc car (Original Wltoys *******). The day we received the car we went out to try it and it didn´t work. I sent a mail telling them: "when you put it at full speed it stops and the lights begin to flash. To be able to use it you have to switch it off and on again. Nevertheless, it is a waste of time as the car stops again in a minute."
They answer me back me telling me to send them proof so I sent them some videos. They told me to wait 72 hours so I did it.
After waiting and no telling me anything I contacted them again and his answer was: "I have received the message from our technician staff and they said, Please confirm whether the battery interface is loose or not, resulting in poor contact. Please measure the battery voltage. See how many volts are filled. Will it be the same after filling? Hope you can understand"
My immediate answer was: "Hi again, As I already told you I own other rc cars with compatible batteries and the battery you sent me works with my eagle 3 rc car and the eagle 3 compatible battery has the same problem (stops running and light flashes) in your car, so the problem is not the battery (voltage or any other). With respect to the battery interface I do not detect any looseness resulting in poor contact so I do not think it is the problem either (I send them a picture)."
From this point a sent them two more mails with pictures of battery interace, my other batteries and my other cars to make them realize I was not lying but they didn´t answer. I also warned them that if they didn´t answer I would open a dispute in paypal but they didn´t answer. Finally after beginning the process they sent me a mail telling me if a partial refund of 5 euros would be aceptable. I didn't answer because to pay 59.7 (64.7 - 5 euros proposal) for a broken car sent from Europe it's a bad joke. They had the guts to tell me to take the car to a local shop to be fixed with the 5 euros!
So if I were you I would never buy a thing in this shop

I wish I could give negative stars!
TOMTOP is such a scam! They will take your payment, send you the item, then when the item breaks due to a failure from being a cheap piece of trash, they will say "the order was cancelled". Then you will have to write 20 emails back and forth with them telling you that they never received your payment, although they sent you the item?!? Wtf?! I sent them pictures of my credit card statement proving they accepted my payment. I sent them Pictor the item that had a failure. They deny everything!

You might as well light your money in fire! They do not care about their customers and when your item has a failure within a few months of you having it, they will not take care of you! They will give you the run around and then say there is nothing they can do.

TOMTOP IS A FRAUD! If you like throwing your money away, buy from these morons!

They are still emailing me, trying to get me to remove to modify my review. Too bad - this is what happens when you treat customers badly.

And now, they just keep lying and keep getting caught.

During the purchase, they lied that "they are pushing the factory to hurry on production". Total BS. Now, they are lying that the item is no longer available.

LOL - I have personally spoken with Mastech - a very large company with 30 offices worldwide. The MS6514 is NOT DISCONTINUED in any way.

Now they are also trying to BRIBE ME WITH POINTS. First 200 points, and now 300 points. Basically 100 points = $1 - but only applied up to 30% discount against a purchase.

Oh yeah AS IF I WOULD EVER GIVE YOU ANOTHER CHANCE!

LOL!

Buying a mobile from you was the worst experience ever, the phone stopped working after a month, I returned it to you and after I didn't hear anything about it, I tried contacting support for more than 14 times, they respond for the first time and after they don't respond, and they don't give a real solution, after they send me the old tracking number used when I purchased the phone in the first time, to act just that they send the phone but it was wrong, so I think that I lost my money and the phone.

I ordered from TomTop because they claimed to send the item from a German warehouse within 2-5 days for a higher fare. Total crap. The only thing that I ever received after 8 days is a tracking number for a parcel from Poland. The only help I got after a lot of back and forth from the support center was the hint to talk to my local post office and customs. I even did. Of course for no reason, as no package was ever handed over to UPS. So in the end TomTop sold a tracking number for a non existing delivery for about 400,- Euro. Quite a price for a sticker... Please make sure not to order from this shop. It sells nothing but air.

I order a board game on November 27th with a 5-12 day shipping time. I received a tracking# and assumed everything would be fine. It is now Dec 18 and still no game. To make matters worse I have contacted China Post; the China post; not one of the many side sights that will track China Post shipments and was informed by them that this is a fake/invalid shipping #. They have never received a package with this # associated with it, which means they NEVER shipped my product. I would stay far away from this company and save yourself some hassles!