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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Bought a rc heli from TomTop, first purchase. Very fast shipment (8days to Holland) and newest version which actually was a surprise because it was a flash sale. Many companies try to get rid of old stock, not TomTop. Excellent
Only one order passed, very serious and competent service I recommend! I have since ordered more, I am convinced!
The best of the best seller. Quality products and fast shipping.
If you have any problems the seller try to help you and solve it.
Needed an special harddrive hotswap bay that they were one of few selling it for also a decent price, put on order and had no problem what so ever from them :)
Os produtos possuem uma qualidade considerável. A loja ainda tem que melhorar seu contato com o cliente mas no geral não deixa muito a desejar.
Client depuis un certain temps et jamais déçu
Site très bien achalander et logistique précise et rapide
Bonne continuation TOMTOP et a bientôt
One of the best websites to buy online. Very fast shipping, great products, good customer service. I recommend for all.
I have been buying since six months. Initially I found buying very smooth. You get items at very good price. But free shipping is an issue Tomtop needs to address. For example goods are shipped from China warehouse through bpost2.be land in Belgium and remain there. No website can find item status or location. And Tomtop support or customer care do not reply mails.
I don't think one has to wait 2 months having paid for the item, and again go for cancellations and refund which only Tomtop knows the time it will take to refund the money. It is really a vey bitter and bad experience. Wish Tomtop take serious note of it.
Lalithkumar.
Excellent site for purchase and with total assistance.
I always buy from him and tell everyone about this experience.
Bueno despues de un tiempo me llego el xiaomi escoter m 365 ya lo e probado y de momento estoy encantado bueno tiene un pequeño problema de ajuste en el cierre pero bien lo recomiendo
Great seller. In time, quality goods, best price. I received my purchases on time and a good condition.
Comprei e fui bem atendido! Não tenho reclamações a fazer... Recomendo! Tem um vasta variedade de produtos e penso que seja um bom lugar para comprar.
Prezzi super
Servizio impeccabile
Materiali validi Marche ottime
Spero di fare altri acquisti di qualità e prezzi competitivi
Bravi continuate cosi!
Everytime very fast shipping (usually 2 weeks), shopping without taxes, good contact and best price make me sure i back to more shopping on TOMTOP;-)
Uma boa opção de compra na internet para quem quer comprar produtos de qualidade e pagando um preço justo e com muita confiança
Je suis vraiment satisfait de l'ensemble du fonctionnement du site.
Site aussi pratique que Amazon. Suivi de commande parfait. Service client répond au demande même en français. Et le produit correspond bien à la description du site. Donc pas de mauvaise surprise. Donc je vais continuer a utiliser autant que possible ce site pour mes commandes.
Recomendo esta vovamente esta loja para toda a gente, muito boa, simples e muito rapido com optimos preços
Excelente servicio. Rápidos, fiables, accesibles. 100% Recomendada. No lo dudes, tu próxima compra en TOMTOP
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

