Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
I was buy Xiaomi XMSB01MW Portable Mouse Bluetooth Wireless Mouse Bluetooth 4.0 RF 2.4GHz Dual Mode Optical. It was my first shopping in tomtop. No problem, full enjoy. Super mouse Very minimalist, nice, comfortable. Bardzo dobra myszka. Odporna na upadki, wygodna - ergonomiczna i bardzo wydajna.
I've ordered twice from this vendor without any problems. The products are delivered well packaged and the items are as described
Made my order 3 weeks ago which is supposed to go to Australia, and still haven't received it. Contacted the customer service and they just show me a tracking status that the item is already arrive in the local post office, but the tracking didn't show which country it is. So I dig a bit more from the tracking website and find out the item is actually in Belgium and couldn't be delivered. They clearly messed up the delivery and refused to apologise and ask me just wait. What a customer service! It seems that I will not going to get my parcel and money back either! So don't deal with company! I learned my lesson.
Minha loja preferida no momento para compras na china, envio rápido. Até hj não tive problemas com a tomtop.
Hello.
My first order on Tomtop (order number AN17H08L4356-062TMH) was on 8 August 2017. I found it had some of the lowest prices of smartphones, tablets and all other gadgets, and some could also be shipped from warehouses inside EU for customs free concerns/surprises. However I tried my first order, a Xiaomi car camera, from CN warehouse and was delight to see that I had no problems or delays with customs and it took only 15 days to be delivered in my house in Portugal.
I am very pleased with my first order and made some more already. It is now one of my favourite online stores. It has some of the lowest prices I can find, the products are genuine, and shipping time is very good, and it seems it fantastic customs clearance.
Some of my friends are also starting buying their products from Tomtop.
I will continue buying from Tomtop for sure.
It is now some years I buy from TomTop and I can say they are very reliable. Items are well packed and time of delivery is faster than normal.
Excelente, preço, qualidade dos produtos bem embalados. Fiz duas compras uma chegou em perfeitas condições
An intuitive search engine, a fast-acting website. I recommend to people who are looking forward to the occasion
No geral a experiência foi muito boa. Os preços são excelentes e o site é fácil de usar. No entanto, fiquei um pouco decepcionado com o pós-venda. Entre eu comprar o produto e o produto ser postado, se passaram cerca de 10 dias, um perÃodo consideravelmente grande.
Apesar disso, a entrega foi rápida e tudo estava ok. Recomendo a Tomtop!
La compra ha sido satisfactoria, el producto llego en perfecto estado y perfectamente protegido.Los plazos de entrega se han cumplido, en envio ha sido muy rapido.Los plazos de procesamiento han sido mas largos de lo necesario, debido a falta de stock.Deberian tener en cuanta el stock en el momento de hacer la compra para evitar esperas innecesarias.De todas formas totalmente recomendable, volvere a comprar en su tienda.
Loja muito boa ótimos produtos e preços. Sempre que eu precisar irei compara nesta loja recomendo...
TOM TOM 5 star's for excellent service. I received my purchases on time and a good condition. I look forward to my next purchases.
Não tenho o que reclamar, uma loja com preços agradáveis e o tempo de entrega é surpreendente rápido essa é a minha loja favorita!
Melhor site para compras amoooooooooooooo esse site, amei o envio e chegou rapido, agradeço pela boa equipe de vendas, produto excelente
Estão de parabéns super atenciosos, produtos de ótima qualidade. Envio super rápido e seguro recomendo a todos.
Dopo aver pagato 20 euro per la spedizione in 3-4 giorni lavorativi, dopo aver atteso 10 giorni lavorativi e scritto diverse e-mail al servizio clienti senza nessuna risposta, oggi ricevo una mail dove mi si dice che è normale avere dei ritardi e che potrebbero passare ancora 7 giorni lavorativi di attesa! Unbelievable
Dear customer, so sorry for making you wait such long time, now your order have already arrived in the destination country and will be delivered in the coming days.
Awesome selection and prices, cashback was quickly credited. Highly recommended. Will definitely be using again
He comprado un xiaomi m365 y aunque todavÃa está en proceso de envÃo, ya que, lo compré hace dos dÃas; quisiera decir que estoy muy satisfecho con el servicio online de Tomtop y su rapidez para resolver problemas. Les pedà si podÃan cambiarme el producto por otro de distinto color y tras unas cuantas gestiones, me dijeron que no habÃa problema alguno. Muchas gracias.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear customer, thank you very much for your review, please kindly let me know your order number and email address, i will check for you and find out the reason why it can't be delivered or if it was just a misunderstanding, anyway please advise the necessary information to me as soon as possible.