On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop Reviews Summary
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
They sold a fake product (with no original box) and it's not even working. It's not possible to reach them by calling but only by email and I said since they sent me a fake product which is completely illegal and they have to pay me back everything what I paid including the shipping, but it is NOT POSSIBLE to communicate with them clearly. What they repeat all the time is that they will only pay me partly and I have to cover the shipping (shiping here and back, so twice). I've just completely wated my time and money. This website should be bent for selling any products in europe!
My order has never arrived and I expect it never will. They graciously offered a refund when I send it back which would be a neat trick as I've never received it in the first place. Anyway, I dare say the refund is a whole lot of bull like everything else about these fifth rate scammers.
Dear Todd R，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
My First time shopping with Tomtop, i couldn't be-leave the saving i made and the quality of the product is fantastic. Customer services kept me informed of the progress of my order all the way to my door in the UK. I will defiantly be shopping there again. Well done TOMTOP.
Hello,
Thank you for giving us such a high evaluation. We will further improve our service and provide you with better cost-effective products. Here, I wish you a happy new year, all the best,
Wish you everything to be plain sailing throughout the coming year!
Sincerely,
Tomtop.com
I bought a ps4 controller and when it was delivered home it was broken. When I filmed the buttons not working they wouldn't give me a full refund.
Dear Hugo,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
A few months ago I bought four DMX moving heads. One of them stopped working within the warranty period. I asked for claim to be repairing or refundet. In reality, they do not accept any claims. They only wanted to refund me a maximum of 12 euros, given that one head cost more than 100 euros. If you buy something from Thomtop do not rely on any warranty. I will never buy anything from Tomtop again!
Dear Aleksandar M.,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
I had two orders from these company, and never again. After eight months I have received not the full amount from the first order. I 've skipped the husle about the second one with the countless e-mails. The site in my opinion is a real scam, don't trust it because you will regret it at the end.
Scam, I can't think about anything else of what are they doing.
Dear Aleksandar L，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Its not real. I feel like i just wasted my time. My friends order never came and i feel bad for her.
Dear Lupita a，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Don't buy from these scammers. They promise a lot, but don't follow through. They send you a faulty product and if you call upon your warranty, they are not home or send you off with an insult of a refund (mostly 20 to 30 percent). Never buy, they are the biggest scammers you can find.
Dear Danny Hulsker,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Had an issue with a 3D Printer Mainboard purchased from Tomtop and was concerned with warranty support for the product, but Tomtop came through. It took a bit of back and forth with their courteous customer support, but once the issue was determined, the failed part was replaced. Took a while for the part to be shipped, but now my 3D printer is up and running properly. I would have no problem doing business with this company again.
Dear John K,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
I didnt order this NOVa phone
Where did you get my info. This is fraudulent and illegal. How where you able to get my info. This is wrong. You people are thieves.
Dear le s，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Very happy. I made my first purchase, new battery and charger kit for my video light. It was low priced, it arrived quickly, it was exactly as described and it worked perfectly.
Thank you for giving us such a high evaluation. We will further improve our service and provide you with better cost-effective products. Here, I wish you a happy new year, all the best,
Wish you everything to be plain sailing throughout the coming year!
Sincerely,
Tomtop.com
Tomtop has been the WORST to work with. I ordered a package forever ago, and when I contacted them about it the said the accidentally sent me the wrong package. They are now holding my package hostage until I send the other package back, and I have to pay for the shipping! Which is not cheap and it's so frustrating since it is there mistake, not mine. And now I don't know how to get my original package back or my money. I will never be ordering from them again.
Dear Rachel Morris，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the right order yet.
We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Fast and in mostly effective!
I have received most of my orders within 2 weeks time, which is quite good for items from across the globe. Everything was as promised except for a tripod end screw that didn't fit, but nothing that would keep me from using it. Perhaps the only down side is the poor quality english in which you sometimes struggle to understand
Dear Althea W，
I'm sorry to bring you a bad customer experience.
If there is any problem with your order, we will promptly solve your satisfaction. Please feel free to contact our customer service if you have any questions. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
This site takes your money, does not complete the order then cancels the order. So they have the use of your funds for a week and their support is awful.
They then want me to send credit card details by email!
Avoid!
Dear Martin Purcell，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you received the wrong order.
We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Sent item not as described. They agreed with me and changed their ad to correct the problem. They agreed to refund my payment only if I paid the return shipping with tracking to China.
Dear Robert Johnson，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you received the wrong order.
We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
I buy xiomi m365 pro electric kick scooter, but UPS (delivery company) call for me and told that the seller suspended my order without any reason. I cant get any information from support by email. I do not know what to do now...
Dear Linas K，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Do Not buy from Tomtop!
They sent me the wrong product and now refuse to send me the product I ordered.
There customer service is terrible and they only apologize but will do nothing to fix there mistakes.
I have been trying to get this problem resolved for over a month now with no success!
If you love to waste time and money then this is the company for you!
Dear Ryan,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any problems with your product, please do not hesitate to contact our customer service.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Big variety of products in the best prices of online market. Quick delivery and easy to use site. Special prices and coupons oftenly given. Try to use them smartly.
Purchased an Arctic Cooler which was a big mistake. It worked one day. They acted like they would stand by their product but it was just a run around. They wanted a video of it not working. Did that then they wanted to refund only a third of the price. We argued back and forth and I agreed to half. I do not recommend them at all. Would give them a zero if possible.
Dear Celeste P,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
I have purchased a few things via TomTop now. All purchases have completed without a hitch, quickly and as per original order specifications.
Checkout is easy and fast. It's a good shopping site to use. Recommended.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jasmin,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com