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Shipment never arrived because TomTop's carrier of choice refused to ship lithium batteries to the U.S. After seven weeks TomTop eventually admitted the product had been returned to them and promised a refund. Weeks after that, no refund. PayPal eventually had to intervene on my behalf.
Bought a mini projector that claimex to ve Texas Instruments model. Cheap fake. Failed within 2 minutes of unoacking £70 wasted. As good a robbery.
Set of gangsters.
My advice is to shop elseewhere
Dear Villains,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and offer you a solution to solve this problem
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
I was having difficulty understanding the logistic process, but after getting myself counted on Tomtop support, I'm calm, the Tomtop team is great, I recommend Tomtop to everyone, its technology and service is to be congratulated.
Perfect price very cheap supreme quality comes with an updated browser works great is fast and the touch works quite well
Perfecto precio muy barato calidad suprema viene con un navegador actualizado funciona de maravilla es rapido y el tactil funciona bastante bien
Tomtop is the best website I've bought
Tomtop es la mejor web en la que he comprado
The website is very cool and its prices are excellent
Exclusive and new products are available
The website is very cool and its prices are excellent
Exclusive and new products are available
I always buy items from Tomtop.com so far never had any problems, and items are exactly what was advertised
These people understand wants, needs and customer service.
All goods shipped as promised, quality was very good. Will order again. I do not expect shipping from China to be overnight, but the goods were received on time as promised.
I'm buying for years, even via Ebay shop or physical TomTop shop. Never had any issues! I recommend them!
Simplesmente fantástica a Docooler M9S-PRO Smart Android 6.0 TV Box, atendeu todas as minhas expectativas, processamento rápido e sem dor de cabeça.
Filmes, Séries, IPTV sem problemas.
Vale super apena.
Chegou bem rápido e sem TAXA.
Ótimo vendedor e produtos de boa qualidade indico a todos que queiram um bom negócio, sou cliente a um bom tempo e sempre fui bem atendido.
I have good experience with TOMTOP, i buy drone and other technology products they shipped within time period and with good packing all things was perfect and i also regularly using TOMTOP and recommend to all technology lovers they must used and buy from TOMTOP. Tomtop also give discount on first time buying as well as on your regular purchases.
Thanks
Jawed Khalid
I have bought a nice gimbal "Smooth-Q" at Tomtop. Very fast delivery and good product price/quality ratio. Have to understand how it works now!
I am very satisfied with service received with TOMTOP. Very professional service and received my goods swiftly and in perfect condition.
Très bonne surprise que ce site.
J ai commandé pas mal d'objet, plus ou moins cher, et j'ai pratiquement reçu toutes mes commandes.
J'ai eu un seul problème avec une smartwatch( avec ma poste locale, rien à voir avec Tomtop), j'ai contacté le service client qui a été super compréhensif et m'a remboursé l intégralité de la montre.
Je recommande ce site: un super SAV, des prix très concurrentiels et des délais de livraison raisonnable, paiement par Paypal ok...
... could be better in prices to beat the concorrency. Sometimes I buy from another sellers cause they have best prices with quality.
Everything I buy comes quickly and without damage. Very safe. Please enter at least 100 characters.the products arrive in Brazil and are in excellent condition. I am very satisfied.
2 weeks after payment still order was processing, i had to ask for refund, because i don´t wan´t to pay for a product that can´t send, altought is advertised in stock.
Dear Buta N.,
I am very sorry to see this reviews.
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply. Tomtop.com
Quickly suport, an exceptional features and coolest prices. They Send to brazil and upcoming sites dont.
Entrega no tempo certo, bem condicionado valor acessivel.
Atendimento rapido, com respostas.
Material sem danos
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear Dave Wardle,
Thank you very much for shopping with us and your attention,
We have to apology to you on this issue, recently the shipping policy changed,
Battery is can't be shipped as usually, but we have already doing the work to solve this problem, big progress already been made, everything will goes normally very soon.
Looking forward to do more business with you in the future.
Regards
Tomtop.com