TomTopReviews 3,470

I orded a star projector, it took three months to arrive and when it did it needed to be completely assembled, including wiring. Once assembled the item did not work. The company ignore emails and PayPal's dispute 'service' will only give a refund if I return the item at my own cost. The return address is in China despite the website I brought the product from misleading me into thinking it was a UK site. The cost to return the item would be higher than it cost. This company are fraudsters who sell faulty and poor quality goods which don't work and then the buyer is unable to get a refund. AVOID!

I bought an item from Tomtop. I did not check it within the 30 days from guarantee return because I did not need it right away. Just assumed it was good. It did not work. They list a 6 month warranty and are not responding when I sent them a message about it. Who can I check with about internet fraud. Ebay and Paypal say their hands are tied because they can not make them honor the 6 month warranty.

I bought 2 soap dispensers from Tomtop. One was defective in that it had two obvious blemishes. Since it was intended as a gift, I returned it to Tomtop for a refund. To date, they have not issued the refund or reimbursed me for my return freight cost. They sent me an email which insisted there were no defects. Fortunately, I kept pictures showing the defects and am escalating to Rakuten which facilitated the purchase.

I'm never buying from this store again! Don't waste your money! I spoke with a person on the customer service chat and this person was very rude. Instead of checking on my order and tracking she told me to try back later because that person was going on break! I mean really?! Why in the world are you checking messages then? It's very fishy! Obviously customers aren't important! I had to contact them the next day to see if by any chance they could finally check on my order! They were able to trace it but I will never trust or shop at this awful company again! There are WAY better sites out there to shop on and this one was NOT one of them! DON'T WASTE YOUR MONEY!

Bought a battery charger on 12.07.2014. Over eBay from their seller named ttmallzone365. They are stalling me with delivery since then.
First they said item is stopped on my customs office for a check - I contacted customs office - there was no shipment.
I was so naive to request them to resend item again instead of refund.
In the meanwhile eBay Money back guarantee period is out. It's been more than 3 months since the transaction - item is not delivered - basically THEY STOLE 30$ from me.
TOMTOP is ignoring any type of communication, eBay message and direct email (did not try to call them because I don't think it's even a real phone number).

THIS WAS A WORST TRANSACTION EVER!

Hope in future there will be a global law against these kind of fraud/stealing/cheating companies to protect small buyers.

I am extremely disappointed with TOMTOP. My name is Dejan Jankov - dido_multi from Bulgaria.
I bought through Ebay tablet from them, with many good features. The very first week began to block and not functioning properly. I told them the problem and they sent me here to service. Several times I wore repair but you can not fix it. So it's been two months, got my money and I stopped responding. After two months I was able to contact them through their Sait http://www.tomtop.com/. We agreed to give it back for repair and return it to me or replaced with a new one. Korespondentsiv followed about a month, finally promised to give it back, but I lied again hid and wrote to me again. Do not shop from them, do not carry the guarantees given false promises to deceive you.

Ordered illuminated glasses. Mercifully, not a great cost. Never received... do not respond to any emails.

KEEP AWAY FROM THESE
2 items were ordered at the same but they showed as sent as one parcel.
Failed to arrive and was asked to wait another week which I did. But still no delivery
Then I was told they would resend and again no delivery again asked to wait a little longer
Still no delivery BUT as soon as it was too late to claim All emails stopped as did their daily adverts

Bought a projector light thru ebay from Toptop, a special cable is fault and loose all the time, needed fixing it in a certain position before it; ll turn on. Seller promised to ship a replacement cable, after wait for 6 weeks, nothing, so they said they'll send another one. Another month passed, still got nothing, and started back and forth with seller and keep asking us to wait and it's custom's problem like I've never bought from China before. They keep dragging until is over the 90-day ebay period that I can non longer give negative feedback, and guess what, all of a sudden they stop responding. DO NOT BUY from Tomtop, they are dishonest and full of lies.

I bought a tablet from TomTop. When received the Wifi did not work. TomTop refused to take the item back to the US warehouse and gave me a dodgy address in China (that I afterwards found differed from TomTop's registered business address). After 2 months, they still refused having received the delivery.
Their online product reviews are censored if not positive, and some are simply "manufactured" (review copies with reviewer's name changed to elevate the average rating).

They are big on the net (Ebay, Alibaba,,,) with competitive prices and free worldwide delivery. A great scam that cost me $100.