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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Tomtop give me more choices, cheaper price, fast shipping and safely.
Fast delivery of a very good range of products. Excellent service. No problems for last few years.
More great service from Tomtop. Shipping can be slow, but products have always exceeded my expectations! Thanks
First found Tomtop in early 2013 and as with all sites that appeared from the China and Japan regions i did a cheap order just to see if it was a scam or not.
My order came pretty fast to the UK compared to a lot of international purchases via ebay/amazon etc and the item was well packed and of good quality. Since i have ordered quite a lot of items (elec, clothing etc) off them at great prices and they have all turned up in perfect condition and in good time.
There is currently a massive flood of stores like Tomtop appearing the internet and you hear so many bad stories of loss of money, bad service, scammers etc
But i 100% trust Tomtop to deliver and they always have.
I cannot comment on their customer services as have never been given a reason to do so, but i expect it to be as good as the rest of their service :)
I purchase products from Tomtop very often. My products are always priced the best on Tomtop and the customer care team is available to help with any questions I have ever had. Thank you Tomtop.
My company did extensive research looking for a good, reliable, easy to work with, drop shipper and we found TomTop. We have been in the drop shipping business for over two years and this is one of the most difficult aspects of the business, in our opinion, and TomTop was truly a blessing and is a blessing to our company! We recommend that you always research the companies you are looking at and we definitely recommend this one!
I ordered a 10 inch hoverboard on 11/01/15 and it still says payment processing is there anyway i can know when it will be shipped and at my address... i need it before christmas its for my daughter i live in the united states and i used dhl can iget a refund
Horrible customer service over 35 attempts to resolved shipping errors and faulty products... luckily i paid thru paypal and now going to have to report and refund my order. Not recommended poorest service i have ever seen in my life
Only bought one item from them, it had already been opened and was obviously not designed for the purpose advertised (12v car adaptor that didn't come close to fitting in the 12v socket), they offered a very low partial refund, I refused, they offered more, I refused, they offered more at which point I accepted after reading a large number of other reviews detailing situations similar to mine, they still only offered roughly 20% of what I had paid in the first place.
Tomtop is awesome! One of the best online shopping website! Its sells many varieties item with affordable price and quality item! Everyone should buy at tomtop and its worth it!
This is the best platform to share a feedback on online shopping website Tomtop.com. I would like to say few words on this website, I had a very good feeling when sent gift to my family on an occasion.
It was a last moment order and these people delivered it quickly. May this review help someone.
Thank you guys, it was great.
I have to say I've used this site a few times and found it to really good value. I've never had a problem with their merchandise. Their product reviews are accurate and very informative. If I've had a problem they have dealt with it efficiently.
I bought a ZUK phone and the service was excellent. I got the phone on time. A really good communication by email with instant reply.
Regards
Me encantó el collar que compré. Justo como lo describÃa y llegó sin problemas. Sin dudas volveré a comprar en Tomtop.
Bought a mouse in Jan 15, nothing arrived, asked if it will ever arrive, tomtop then went on an email merry go ride, back and forward with order numbers etc, until eventually they wanted photos?
Photos of what? Needless to say, avoid tomtop.
I am very happy with the deal and I want to say that I love the deal they have with me. My first order SJ5000 + was quite rewarding as the package came in time for what I wanted
I prefer people to buy products from Tomtop because its a very best online shopping website. They dispatch your order in an excellent condition & deliver in proper time.
Bueno, no llego completo un pedido que realice, he hecho a algunos sin problema pero en este no completo, les mande correo a los de tomtop y nunca me respondieron
I am quite happy with the items I received from tomtop.com. My order arrived in a timely manner and in perfect condition. The things appeared to be just like those picked from retail store. I would surely buy again from this store in future without any hesitation.
Great Deals, Excellent customer service, Good Prices, ordered over 2000 products as a dropshipping service and im satisfied:-)
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

