TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TomTop

TomTop

This company’s rating is currently unavailable.

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TomTop?
grey stargrey stargrey stargrey stargrey star

TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

We monitor reviews for authenticity

Norway
1 review
0 helpful votes
Follow Marcelo T.
Unfollow Marcelo T.
Share Review
Report Review

I have been purchasing from Tomtop for the past years. They offer a great deal, fantastic prices and quick service. I recommend.

Date of experience: July 24, 2016
RU
1 review
0 helpful votes
Follow Andrey P.
Unfollow Andrey P.
Share Review
Report Review

A good buy
July 24, 2016

Acquired in this store smart charger. Includes full, service was moderately fast. If the store will provide a good offer, I am ready to buy again. Will use the service again for future assignments.

Date of experience: July 24, 2016
Malta
1 review
0 helpful votes
Follow RAYMOND V.
Unfollow RAYMOND V.
Share Review
Report Review

Amazing
July 24, 2016

If ebay is one of the best if not the number one selling site, TOMTOP is the number one in ebay. I could say a lot of things but this alone says it all. To be the first is not to be lucky but you shall have good popular items, at least good quality and a dedicated trustfull customer care to mention some of the characters in TOMTOP. THANKS GUYS FOR YOUR VALUE AND YOUR TIME.

Date of experience: July 24, 2016
RU
1 review
0 helpful votes
Follow Sergey S.
Unfollow Sergey S.
Share Review
Report Review

Постоянно покупаю в этом магазине.
никогда не было проблем с доставкой или товаром.
Все гаджеты и аксессуары покупал именно тут.

Date of experience: July 24, 2016
Portugal
2 reviews
1 helpful vote
Follow GhostMaster A.
Unfollow GhostMaster A.
Share Review
Report Review

Great store
July 24, 2016

Good store, prices are the lowest in the internet, support is good and shipping is fast.

Date of experience: July 24, 2016
Belgium
1 review
0 helpful votes
Follow Tim M.
Unfollow Tim M.
Share Review
Report Review

I can find tools and electronics here for a great price and no extra costs! A recommended site.

Date of experience: July 24, 2016
Israel
1 review
0 helpful votes
Follow Yaki R.
Unfollow Yaki R.
Share Review
Report Review

I have placed an order and it was shipped right away, arrived fast - but DOA - i contacted the support and their prompt response and service was great!
Will sure do business with Tomtop again!

-

Date of experience: July 24, 2016
Jordan
1 review
0 helpful votes
Follow Safwan H.
Unfollow Safwan H.
Share Review
Report Review

In Tomtop you can found Valuable items with affordable prices

Date of experience: July 24, 2016
Sri Lanka
1 review
0 helpful votes
Follow Sasiri W.
Unfollow Sasiri W.
Share Review
Report Review

Best ebay seller...
July 24, 2016

This is one of the my trusted sellers in ebay. They offer variety of goods for very competitive price.
I've bought severel items from them. All items were quickly shipped and well according to their description on ebay. Any of them never disappointed me. I look forward to do more shopping with them. Five stars..

Date of experience: July 24, 2016
RU
1 review
0 helpful votes
Follow Renat R.
Unfollow Renat R.
Share Review
Report Review

Excellent
July 24, 2016

It has points (discount) system, i bought some stuff there (Wood 3D Puzzle Educational Toy Assembly Dinosaur Brachiosaurus Gift $4.20,
Blue Belly Dance Wristband Bracelet with Sequins Beads $1.89,42 LED White Light E27 Screw Head Bulb 3W Energy Saving Lamp $2.59,45X Mini Pocket Microscope Magnifier LED Jeweler Loupe $2.59, Micro SD TF USB Mini Stereo Speaker Music MP3 Player FM Radio $12.79

Date of experience: July 24, 2016
GB
1 review
3 helpful votes
Follow Les S.
Unfollow Les S.
Share Review
Report Review

I ordered a KKMOON sat-nav from them. It arrived, but the box was damaged. Luckily, the packing saved the device, so it worked. HOWEVER, when I went to update it before using it at naviextras.com, I found the site does NOT support the KKMOON device, so the 'free map updates for life' they say you get is a LIE! When I contacted them about this, they just wriggled and eventually said I had to return it in the original packaging, and I HAD TO PAY RETURN POSTAGE (why, it's their lie, not mine), AND they say they would return my money or replace the unit (I don't want it if it doesn't update), but if you read other reviews, people never seem to get their money back. STAY AWAY - USE ANOTHER COMPANY, these are just crooks.

Date of experience: July 21, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Florida
1 review
3 helpful votes
Follow felixa s.
Unfollow felixa s.
Share Review
Report Review

Theft
July 13, 2016

Ordered a hoverboard dec 9 2015, never shipped, no refund as of 7/13/16. They said it was held in customs and 265.99 would be refunded. They are liars and thieves. Now they say they will refund $200 but guess what? 2 weeks later and I have not seen a dime. I really do not like thieves. Tom top defines dishonesty

Date of experience: July 13, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Maryland
2 reviews
3 helpful votes
Follow Louis L.
Unfollow Louis L.
Share Review
Report Review

SCAM COMPANY
July 12, 2016

This company seems to be a scam. Placed order, took a week to supposedly ship and now their website says the watch was delivered. I do not have it and there is no way to contact the company. Their "live" chat is never on line and I sent 3 e-mail messages and never received a response. I am going to report a fraudulent transaction to my credit card company. STAY CLEAR OF THIS BUSINESS. THEY DO NOT DELIVER AND DON'T CARE!

Date of experience: July 12, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

New Jersey
1 review
3 helpful votes
Follow Frank n.
Unfollow Frank n.
Share Review
Report Review

I purchaseed a fpv camera, it did not work I asked to return for a new one. They asked for video of non working cam? How do you take video of a non working cam, it's impossible and they know this. So I took video of a camera sitting on my bench and they still will not replace it. I work to hard for my money please beware.

Date of experience: July 10, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Florida
1 review
3 helpful votes
Follow Lerry W.
Unfollow Lerry W.
Share Review
Report Review

I purchased 3 quantity HD rear mirror camera. In One week No e-mail about confirmation. After I e-mail them And next day they replied with payment received confirmation only. I e-mail them back for shipping conf. After 3 days. Another week they replied. They excused why being so late because item are out of stock Due tO hot sale and they ship already the item with a kind of fishy tracking confirmation in chinese. I mean seriously! First Of all I Trust them because Of Such a nice atracting website. After all they sell out of stock item without notification oN their website. I Will never accepting The item if really they delivered. Because I saw alot of bad reviews about TOMTOP. Most similar problem. They delay The Shipping until Customer upset And finally they delivered after weeks. When Customer accepted The item is defected Or missing parts. Customer has tO returned And took Another month until your money Will never refunded. Wasting times And money! Total Scam beware.! Stay out of TOMTOP!

Date of experience: July 8, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Canada
1 review
7 helpful votes
Follow Alexander B.
Unfollow Alexander B.
Share Review
Report Review

On April 22, I bought Portable Genuine GBS-8220 V3.0 High Definition CGA / EGA / YUV to VGA (2 * VGA) Arcade Game Video Converter Board Item# V1177 from them. Today is June 23... still didn't receive the item. No help from customer service.

Date of experience: June 23, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

New York
1 review
7 helpful votes
Follow Billy B.
Unfollow Billy B.
Share Review
Report Review

Liars and theifs
June 13, 2016

They sent me a bogus tracking info that even showed it was undeliverable to my address and returned to sender, I talked to the mail carrier who handles my area, and they said they of course know me and my address.

So I go to customer care and they claim to have sent me a new one, but... it never came. So I basically was scammed, ripped off.

Date of experience: June 13, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Australia
1 review
7 helpful votes
Follow Brahmanandan M.
Unfollow Brahmanandan M.
Share Review
Report Review

Bought a non working smart watch for US$15
When contacted did not want to send another working watch and wanted me to send the item at my expense($9US).
Even PayPal could not resolve this issue

Date of experience: June 13, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Louisiana
2 reviews
4 helpful votes
Follow Roxanne W.
Unfollow Roxanne W.
Share Review
Report Review

I received a phishing email from what is supposed to be these folks stating that I'd ordered a $450+ camera and was shipping it to a person in California. It asks for you to confirm your identity, which I dids not - and implied the purchase had been made via Paypal. I contacted Paypal and attempted to contact these folks. There is NO live customer service at all, only email contact, which for my part, I find suspect. Also it originates from outside the US - possibly China. I would not recommend dealing with these folks at all! I have emailed them and will update when I have some kind of response.

Date of experience: June 8, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Malaysia
1 review
6 helpful votes
Follow NL B.
Unfollow NL B.
Share Review
Report Review

Tomtop is DISHONEST and LIAR. They have another alias EBay name Lalayes. Tomtop CANNOT be TRUSTED. Tomtop is a SCAM. You will REGRET if you buy from Tomtop. Tomtop sold me FAULTY product and they ignore your emails.

Date of experience: June 2, 2016
shamy z. TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
See all photos