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TomTop Reviews Summary
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I am still waiting to get my money back for faulty goods. Tomtop keep saying, via email that they have not had news from their warehouse telling them they have received the faulty products, which I sent back to them recorded delivery and to which, Royal Mail have a signature saying that Tomtop have the items. I have been trying to get a refund for almost a month now and they have had me jumping through hoops even though I notified them the products were faulty on the same day I received them. It's as if they are saying it's my own fault for buying off them.
I ordered a Bewell wristwatch made of maple wood advertised as "Made of high-quality maple wood, environment-friendly" and "Health & comfortable, especially for those with skin allergies." I wore this watch and it caused serious 3rd degree chemical burns that I am still suffering from nearly a month later. I contacted Tomtop support and they accused me of burning myself with heat. This is my second Bewell maple watch, the first purchased from Etsy. I had no such issues the Etsy watch, other that it falling apart after a couple of months.
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Do not risk buying anything from this mickey mouse site, its all Chinese rubbish. When you get the item and realise it doesn't work their customer services are abysmal. DO NOT USE spend a few extra quid and buy from somewhere else.
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
It said I had not purchased the item. It made me think that all the reviews are fake. Most are "OK" and "Shipped fast" Not a review I would leave for a Car Stereo. In fact when I looked there were no actual reviews of the product.
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Really good site. Excellent price - a nice quality. What else is needed?
Be careful, never buy from them, they are unprofessional and they stole my Money, I bought one multimedia player from my mustang and they send damage one, after I ship it back on the address that they provide me, they didn't respond to any e-mail after that and they asked DHL to destroy the item, they refuse to receive it and stole my money...
Never buy from them...
I will send the same message through all possible website and media, I will teach you very well how to stole people money again!
Item was... 8" Large Touch Screen 720P Car GPS Navigation Multimedia Play Entertainment Car 2 Din Display Upgrade Special Design for Ford M
Item# K2792-4
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Good choice of goods. A set of shares on reduction of price!
Delivery in acceptable time limits. The support service quickly solves problems which appear extremely seldom.
The shop is in laying of the browser among the first. I shop regularly.
Always awesome items and goodies!
Love to order high-tech toys and low consumption LED lights.
Great deals!
TomTop is a very trusted company. Fast delivery and products exactly as anounced are remarkable. I strongly recomend it.
Have been dealing with Tomtop for a couple of years now. Always had quick prompt service from them, good prices, and never had a faulty item. I am more than happy to purchase from them in the future.
Very good service and fast delivery, products are of high standard
I have bought in the company for several years and never had any problems. Excellent company. Highly recommended.
They have so many different types of products, and many times they even carry some items not found on other websites. Their pricing is very good, delivery fine, and products great.
Great collection of gadgets and cool stuff, that can make your life more simple
I bought a lot of items in the last years, always with nice service and prices
Very good seller. The item I ordered came quickly and was exactly as the description. I Highly recommended.
I have nothing but good deals and fast response on all the 15 items I have purchased, Everything also works like it should. I especially like the 2 shavers I bought
I recommend to shop on this site. Many times shopped here, the goods are delivered quickly
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com