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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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RU
1 review
0 helpful votes
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Good price
October 30, 2016

I order ulefone metal from tomtop only cost $119.99, now I search this phone on amazon, need cost 159.99. I am very satisfied with this shopping.

Date of experience: October 27, 2016
Ukraine
2 reviews
0 helpful votes
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My story with tomtop
October 30, 2016

I bought there about 20-30 items, all were send with track and i got what i expected. So - all is fine.
If you dont want problems with your parcel - you have to choice tomtop

Date of experience: October 27, 2016
shamy z. — TomTop Rep
over a year old

Thanks for your support, we will provide better products and service with buyers.

Best regards
Customer service from tomtop.com

RU
1 review
0 helpful votes
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Great store!
October 29, 2016

I make purchases in this shop for about 6 months. Still no parcel is not lost. Dispatch - courier service free of charge. The quality of packaging is excellent. The defective product was never. I have already made more than 20 purchases in this store. I recommend to everyone!

Date of experience: October 26, 2016
Wisconsin
3 reviews
5 helpful votes
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Scammers fraud company
October 24, 2016

They stole from me alot of money for multiple items. They are 100% scammers and fraudsters. Chinese government doesnt care because tomtop gives them money.

Date of experience: October 24, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
We are trying to provide better item with better price to customer.
Any question, please just let us know and we will solve it for you.

Best regards
Customer service from Tomtop.com

Wisconsin
1 review
5 helpful votes
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STAY AWAY!
October 19, 2016

Horrible horrible shipping times. No tracking and do not bother asking questions. I received the EXACT same automated reply 3 times when asking different questions. The good reviews are paid for by the company. Do NOT USE THIS SITE. You will be sorry that much is clear

Date of experience: October 19, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

GB
1 review
3 helpful votes
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My item didn't arrive and I know postage from China to the UK can be slow but I checked and it was 26 days since I had paid so I emailed to ask where it was. I then read that TomTop do not pay HMRC (UK import tax) and sure enough TomTop told me the item had been returned by UK Customs indicating that they indeed do not pay HMRC. If they don't pay import duty, do they sell genuine or fake articles? Who knows?

Given that they don't pay import duty, and they did not tell me, my item had been returned (they waited for me to ask them), I decided it was a waste of time and cancelled the order.

Each time I contacted them it took 2 business days to hear back, they work overnight because of the time zone and they don't get back to you the first day that they can but the second day.

Customer service was therefore not terrible but I wouldn't trust this company again. Buy from a local supplier who you can contact and who pays import duty.

Date of experience: October 10, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Texas
1 review
5 helpful votes
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I wish I could get this jack $#*! right in front of me then cram all his emails up him. I have sent many emails to stop. Its not like I would ever buy anything again

Date of experience: October 7, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your email, then we will remove it out.
Usually when you tells us not to send it, we will stop it. Also you can remove yourself from our list.
Thanks.
Best regards
Customer service from tomtop.com

GB
1 review
6 helpful votes
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I received my item and it was broken.
They wanted me to send it back at my cost so I refused and asked for a voucher to get it shipped at no cost for me on top of whatI payed already.
They have been really rude and unprofessional and my item has not been replaced.
Don't waste your time and money here.

Date of experience: October 5, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Wisconsin
1 review
4 helpful votes
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NO CUSTOMER SERVICE
October 4, 2016

I ordered 12 LED lights through ebay that they advertised to work in all countries. When they came, they were for Asian type electrical sockets. They said they would send me 12 adapters, but never did so. I had to replace the lights somewhere else so I requested a return. They gave me the address toi send to in California, they received them, signed for it via FedEx and are now playing dumb to receiving them. 3 times in an email thread the rep asked the invoice # and tracking # and kept claiming their "warehouse hasn't processed the return."

4 months later I still haven't received my $290 refund. DO NOT ORDER FROM TOM TOP.

Date of experience: October 4, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
All returned package will be solved within 3-5 business days when we check everything is fine, we will arrange the refund for customers.
Thanks.
Best regards
Customer service from tomtop.com

GB
1 review
3 helpful votes
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This is the worst site out there, please do not use tomtop. I have repeatedly emailed them regarding a defective projector purchased from them, and they still have not got back to me after many e-mails and chat on website. I also have never received my Android box which was purchased from the same site. I have had to open a complaint with Paypal, and possibly will never get my money back.

Date of experience: October 3, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
All emails are replied within 1 business day.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] with video of the problem, then we will check and give you a

Solution.
Thanks.

Best regards
Customer service from tomtop.com

Louisiana
1 review
4 helpful votes
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No package
September 28, 2016

We have not received our helicopter. They have taken our payment. What's wrong

Date of experience: September 27, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Canada
2 reviews
12 helpful votes
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Very good sevice
September 18, 2016

I just recived the ukulele I ordered the ukulele is beautiful, I bought for my 12 year old
Neice, she will love it.The shipping time wasvery good not long at all and my package
Was wrapped very well no problems at all. Tjank you for taking such good care of
What I bought frpm you. Will shop again with your company, ldo fell my money was well
Spent. Thank you once again.

Date of experience: September 17, 2016
NL
1 review
4 helpful votes
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I buy a expensive drone. When i testing the received drone, one of the motor are damaged. So i contact TOM TOP but the don't arrange a solutions. I think the mailtrail i have is 20 emails but they create no kind of service to send a motor asset or an other solutions. I am 12 yeaurs and afther 2 mounths i cant play with my drone.

Date of experience: September 15, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Australia
2 reviews
9 helpful votes
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I bought one 5" Android Smart System GPS Navigation Car Rearview Mirror from Tomtop which arrived as faulty. I spent 4 months sending emails to Tomtop which they never responded. I wasted a lot of time and lost more than $132 buying from them.
Don't do the mistake I made. DO NOT BUY from TOMTOP

Date of experience: September 12, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

GB
1 review
7 helpful votes
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Never received item
September 4, 2016

Please be aware that your item may never be delivered. Purchsed a camera 18/7, via e bay, complained to the company several times, told it had been reposted... Requested refund... Nnever had refund. The company advertise as a UK company! This is not the case they are based in china. Please do not purchase any goods total rip off company!

Date of experience: September 4, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Florida
1 review
7 helpful votes
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Bad Service
August 19, 2016

I ordered 2 mannequin heads and a long stand from them. Only received 1 heads and they said the can't shipped the other items is because they were foam items. I don't understand why I only received only one item and my whole order cost 66$ out of my pocket. There Customer service sucks. Will never order from here again. Do not by anything from here. But they are giving me a refund though

Date of experience: August 19, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Canada
6 reviews
2 helpful votes
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J'ai toujours été satisfaite avec tomtop, avec plusieurs années d'achats je n'ai eu aucun retour d'article à faire. La description des items est toujours fidèles à ce qui est décrit, je n'ai jamais eu de mauvaise surprise.

Date of experience: August 7, 2016
shamy z. — TomTop Rep
over a year old

Thanks for your support, i'm very happy to hear that. We will provide better products and service with customers.

Best regards
Customer service from tomtop.com

GB
4 reviews
22 helpful votes
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Ordered a cellphone dispatch within 24hrs but 3 work days later nothing, live chat waste of time so i want to cancel. Finally chat with someone says sorry truth is posted one hour ago but site not updated to prove that fact, what a bunch of liars they are just another reason to stay away.

Date of experience: August 6, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.

If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Costa Rica
1 review
4 helpful votes
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SCAM
August 3, 2016

This store is a joke. I bought 2 Full HD 1080P ISDBT Terrestrial Receiver Set-top Box and any of them work at all...
They also tried to charge me more in my debit card. Customer service terrible... they dont response the emails, and dont send any kind of email confirmation after buy the products.

Hate this store.

Date of experience: August 3, 2016
shamy z. — TomTop Rep
over a year old

Dear Customer,

Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected] of the problem, then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Hungary
1 review
1 helpful vote
Follow Ferenc T.
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I ordered a smart android TV box, and the shipping was faster than I thought. The item arrived in correct shape, and we are very happy with it. I recomment this online shop.

Date of experience: August 3, 2016

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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