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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Greece
1 review
3 helpful votes
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Ordered a cellphone they give me shipping number but there is no tracking info on that number... The most rediculus in all this is that tomtop refuses to answer my emails and their online chat is always offline... this is not a good company, there is no customer support and i believe there is nothing truth about their products-support-refund-guaranty etc etc(because if it was truth they will be answered my emails about 5-6 emails right now without response, maybe a fraud, maybe a scam... i do not know because i do not know if i receive something from them...

FINALLY
They answer my emails some days after chinese new year days... and i have received my cellphone in good condition... do not order before chinese new year... if you want your order to be dispatched in time... i have lost about 13 days in stacked package in Singapore post... the package preordered 12/01/2017 supposed to be dispatched 25/01/2017(but 26 started chinese new year) and really dispatched from Singapore at 6/2/2017 and in my hands 16/02/2017...

Date of experience: February 3, 2017
RU
1 review
0 helpful votes
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About this good shop
February 3, 2017

I ordered several items. Always fast delivery and good service. I like the attitude towards customers. I will be ordering more. Alex

Date of experience: February 2, 2017
New Zealand
1 review
1 helpful vote
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Tomtop Top Job
February 2, 2017

I was a little anxious at first as I hadn't used Tomtop before - I hadn't heard of them either. However - all was well. Product (Zerotech Dobby Drone) was delivered safely and promptly

Date of experience: February 1, 2017
New Jersey
1 review
1 helpful vote
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A company you can trust.
February 1, 2017

Everything I've bought has been top quality. Shipping speed is excellent. Prices usually are cheaper than anywhere else.

Date of experience: February 1, 2017
Australia
2 reviews
1 helpful vote
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Unique range of products
February 1, 2017

I purchased a bluetooth fold-up keyboard. I could not find a suitable item elsewhere. It works fine. Tomtop have always looked after me over the years and I come back to them when I have a choice of suppliers. Tomtop's prices are competitive.

Date of experience: February 1, 2017
Switzerland
2 reviews
1 helpful vote
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Super appareil
February 1, 2017

Super appareil pour un prix exceptionnel.
Pas d'interférences désagréables.

Je recommande vivement cet instrument

Date of experience: January 31, 2017
New Hampshire
1 review
1 helpful vote
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Is good store, technology and price goes well. Sometimes take more time than we expected to receive all we bought, but I never received any compromise to receive mi purchase in less time than there appear in the website. I understand coul take more time than other online stores, but this is one reason to consider the good price. For me is it OK, I can keep shoping in the store.

Date of experience: January 30, 2017
Italy
1 review
1 helpful vote
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TomTop is the top
January 30, 2017

Never had problem with my two orders, Always arrived in time with a perfect condition. I think is the best e-commerce website around here because it offers great items at the cheapest price! A+++

Date of experience: January 30, 2017
Italy
2 reviews
1 helpful vote
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Ottimo rapporto qualità-prestazioni-prezzo. Da usare in ogni luogo senza timore. Consegna veloce a costi accettabili.

Date of experience: January 29, 2017
Brazil
1 review
0 helpful votes
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Recomendo o site tomtop cumpri o que promete produtos de qualidade e rápido na entrega
Contato e resposta rápida pessoal super educado código de rastreio funciona perfeitamente

Date of experience: January 29, 2017
Ohio
2 reviews
1 helpful vote
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Tomtopper
January 30, 2017

I have been shopping with Tomtop for 5 months now with no problems. Shipping takes 4 to 5 weeks from the China warehouse to the United States, just over a week from the Los Angles warehouse. Can't beat prices when there on sale. I have been buying Nexbox A95X 6.0 media players for myself family & friends. Also bought a LED projector for my son.

Date of experience: January 29, 2017
Australia
1 review
0 helpful votes
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Great Service
January 27, 2017

I have used this company twice to get various goods. Both times they have arrived when they said they would or earlier and the products matched the descriptions and worked as I expected from the descriptions. I would not hesitate to use them again

Date of experience: January 27, 2017
GB
2 reviews
3 helpful votes
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Ordered a highly rated new product for and excellent price.

Was not informed it was a pre-order before ordered, nothing on site stating. After ordering, and checking on order, now listed as a pre-order to ship a month away. No problem, great price, I'll wait.

Then receive email stating this top rated, top selling item is no longer in production, chose an alternative purchase or refund. I chose the item in a different color, available on site, but at higher price, if honoring same price... NO RESPONSE

Msgs and email ignored, so asked for refund... ignored.

Now going through PayPal for refund.

First and LAST time shopper for that crap site. No customer service follow up at all, on their on email request, the strange part, their request to choose an option.

Date of experience: January 26, 2017
France
1 review
0 helpful votes
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J'ai commandé à plusieurs reprise chez Tomtop et les articles sont expédiés rapidement, bien emballés.
Je recommande ce site.

Date of experience: January 26, 2017
Pennsylvania
1 review
3 helpful votes
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Meter does not work.
January 25, 2017

I just received my order AN17A13T4212YNP3FP. This meter knob does not turn from OFF to OFF, it get stuck half way.The product is defective. I would like a replacement or a refund. Please let me know. Thank you for your cooperation.

Date of experience: January 25, 2017
France
1 review
0 helpful votes
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MerciTomTop
January 25, 2017

Excellente correspondance, très compréhensif à recommander pour ma part sans aucune réserve. Je reviendrais vers ce site

Date of experience: January 25, 2017
South Africa
2 reviews
3 helpful votes
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Stay far away!
January 24, 2017

Despite all the negative reviews, I thought I'd give them a try anyway. Worst mistake ever!

Multiple efforts from me to communicate with TomTop over a few days, regarding a order that had been placed "on hold" with no reason or explanation, considering the items purchased at the time were in stock and are still showing as in stock with a "shipped in 24hrs" status.

All attempts in resolving this issue have been ignored. They literally just ignore you.

Now trying to get a refund... also ignored.

Date of experience: January 24, 2017
Australia
1 review
3 helpful votes
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Absolute disaster
January 24, 2017

After chasing my order (and ignoring my Emails) for 3 months they finally replied that order was returned to them a month earlier. They offerred to refund or resupply order. I asked for refund which never happened. Now chasing Pay Pal for refund. YOU HAVE BEEN WARNED!

Date of experience: January 24, 2017
Indonesia
1 review
2 helpful votes
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Bad online Dealers
January 22, 2017

I personaly don't recomend, very poor respond from Tomtop.The priority shipment does not work at all.It is already 3 weeks, my product delivery does not take place. Number of attempts and emails posted but no answer.Don't have courtesy of respond.

Date of experience: January 21, 2017
Brazil
1 review
1 helpful vote
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January 22, 2017

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Date of experience: January 21, 2017

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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