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Ordered a cellphone they give me shipping number but there is no tracking info on that number... The most rediculus in all this is that tomtop refuses to answer my emails and their online chat is always offline... this is not a good company, there is no customer support and i believe there is nothing truth about their products-support-refund-guaranty etc etc(because if it was truth they will be answered my emails about 5-6 emails right now without response, maybe a fraud, maybe a scam... i do not know because i do not know if i receive something from them...
FINALLY
They answer my emails some days after chinese new year days... and i have received my cellphone in good condition... do not order before chinese new year... if you want your order to be dispatched in time... i have lost about 13 days in stacked package in Singapore post... the package preordered 12/01/2017 supposed to be dispatched 25/01/2017(but 26 started chinese new year) and really dispatched from Singapore at 6/2/2017 and in my hands 16/02/2017...
I ordered several items. Always fast delivery and good service. I like the attitude towards customers. I will be ordering more. Alex
I was a little anxious at first as I hadn't used Tomtop before - I hadn't heard of them either. However - all was well. Product (Zerotech Dobby Drone) was delivered safely and promptly
Everything I've bought has been top quality. Shipping speed is excellent. Prices usually are cheaper than anywhere else.
I purchased a bluetooth fold-up keyboard. I could not find a suitable item elsewhere. It works fine. Tomtop have always looked after me over the years and I come back to them when I have a choice of suppliers. Tomtop's prices are competitive.
Super appareil pour un prix exceptionnel.
Pas d'interférences désagréables.
Je recommande vivement cet instrument
Is good store, technology and price goes well. Sometimes take more time than we expected to receive all we bought, but I never received any compromise to receive mi purchase in less time than there appear in the website. I understand coul take more time than other online stores, but this is one reason to consider the good price. For me is it OK, I can keep shoping in the store.
Never had problem with my two orders, Always arrived in time with a perfect condition. I think is the best e-commerce website around here because it offers great items at the cheapest price! A+++
Ottimo rapporto qualità -prestazioni-prezzo. Da usare in ogni luogo senza timore. Consegna veloce a costi accettabili.
Recomendo o site tomtop cumpri o que promete produtos de qualidade e rápido na entrega
Contato e resposta rápida pessoal super educado código de rastreio funciona perfeitamente
I have been shopping with Tomtop for 5 months now with no problems. Shipping takes 4 to 5 weeks from the China warehouse to the United States, just over a week from the Los Angles warehouse. Can't beat prices when there on sale. I have been buying Nexbox A95X 6.0 media players for myself family & friends. Also bought a LED projector for my son.
I have used this company twice to get various goods. Both times they have arrived when they said they would or earlier and the products matched the descriptions and worked as I expected from the descriptions. I would not hesitate to use them again
Ordered a highly rated new product for and excellent price.
Was not informed it was a pre-order before ordered, nothing on site stating. After ordering, and checking on order, now listed as a pre-order to ship a month away. No problem, great price, I'll wait.
Then receive email stating this top rated, top selling item is no longer in production, chose an alternative purchase or refund. I chose the item in a different color, available on site, but at higher price, if honoring same price... NO RESPONSE
Msgs and email ignored, so asked for refund... ignored.
Now going through PayPal for refund.
First and LAST time shopper for that crap site. No customer service follow up at all, on their on email request, the strange part, their request to choose an option.
J'ai commandé à plusieurs reprise chez Tomtop et les articles sont expédiés rapidement, bien emballés.
Je recommande ce site.
I just received my order AN17A13T4212YNP3FP. This meter knob does not turn from OFF to OFF, it get stuck half way.The product is defective. I would like a replacement or a refund. Please let me know. Thank you for your cooperation.
Excellente correspondance, très compréhensif à recommander pour ma part sans aucune réserve. Je reviendrais vers ce site
Despite all the negative reviews, I thought I'd give them a try anyway. Worst mistake ever!
Multiple efforts from me to communicate with TomTop over a few days, regarding a order that had been placed "on hold" with no reason or explanation, considering the items purchased at the time were in stock and are still showing as in stock with a "shipped in 24hrs" status.
All attempts in resolving this issue have been ignored. They literally just ignore you.
Now trying to get a refund... also ignored.
After chasing my order (and ignoring my Emails) for 3 months they finally replied that order was returned to them a month earlier. They offerred to refund or resupply order. I asked for refund which never happened. Now chasing Pay Pal for refund. YOU HAVE BEEN WARNED!
I personaly don't recomend, very poor respond from Tomtop.The priority shipment does not work at all.It is already 3 weeks, my product delivery does not take place. Number of attempts and emails posted but no answer.Don't have courtesy of respond.
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Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

