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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Very fast and accurate shipping and itmes are as described. Prcices are also very reasonable.
Thank you Tomtom
Tomtop has a great selection of products at reasonable prices. All the products that I have purchase are good quality and just what I expected based on the website information. Shipping from the local warehouse is fast. Shipping from the China warehouse takes some time but is still reasonable. I would definitely recommend this online store.
QC at Packaging missed 2 remote controls for my Party lights that I ordered. And in a second order, there were no batteries in 4 of the Remote Controls for Party Lights.
I tried to send several requests to customer service, but no response. Offering Money (couple of $$$) to get good reviews will not change my review. You need to offer Excellent Service to your Buyers.
Tomtop carries an amazing number of products of very good quality at very low price. The shipment takes a little long time but most of the time it is free, setting a very interesting ratio price/quality.
Como cuentas con el tiempo que tardara en llegar el pedido y te informan en todo momento de cuando ha salido, ningún problema y en cuanto a las compras perfecto
Never tried with TomTop, this was the first time and was realy easy and they send me the exactly things I ordered. Also you can pay with PayPal.
What a great team of sellers, goods are what they say they are, and at a very reasonable price. Thank you
Garry
Large selection, low prices, excellent quality! One of the best shopping on the Internet, Many thanks that you have.
I purchased a JJRC elfe H37 drone on internet in November 2016. It took two months to arrive. When it got here one of the propellers would not spin. Very poor quality. Do not buy products here. Garbage.
No warranty no Service no refound. I lost my money. Ich payed for retUrne DHL shipping. I send many E Mails. Very Bad Chinese Company.
The prices are the most low all around, quality of items, OK, so a good place for buying... Top Seller
I already ordered 2 phones and lots of other stuff ad I have always been satisfied, nice prices, fast shipping, and the articles are well described.
I didn't get my package as well. Also, I didn't even get any replies from online chatting. Beside, I mailed them at least 10 times. Still, at all. It is all the time offline and no response.
Tomtop has often the best prices on the net. I bought a car stereo, a watch an many other goods: quite fast shipping. No bad surprises. I recommand.
Tous à été reglé avec succès, sans anicroches.
J'avais été remboursé pour un objet que je n'avais jamais recu!
Muito satisfeito com o resultado da minha compra e com a rapidez da recepcão da mesma.Até uma próxima oportunidade.
No issues purchasing however shipping to Australia took a bit longer than expected. Would still use again because they are cheap.
My order was sent without software that was promised. How do I get it? The software provided was a dangerous virus that window defender removed
Very good shop, recommend. Fast delivery in Ukraine through Ukrposhta. Track numbers worked. You could see location revlno parcel.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

