TomTopReviews 3,470

I spent on tomtop few hundreds of $. All product (drones, rc planes and cameras) came with great condition, delivered by courier not common post, in one week from DE warehouse.
Prices are very cool, promo are great
For sure I will buy there more gadgets :)

Meanwhile ordered goods at TomTop for approximately 160.
I am very satisfied
- with good qualitity
- response time of Tomtop support
- meaningful answers (support)
- with delivery time
- with price level

First had problem with one product because of a fault:
- Tomtop answered within 48hours to my support (warranty) request,
- got clear answer on return information needed and procedure.
- could return product to Hamburg which is good, because I life in Germany
- after Tomtop received & proofed good returned, got request whether I want to have a replacement or money back.

Greetings Michael

On 12/18/2016 I purchased a Wltoys F959 Sky-King RC Airplane for $45.99... The airplane arrived damage inside the box, I emailed TomTop several times and even included pictures of the damaged part. I asked TomTop for a complete replacement, or just replace the part that was broken, or send me a return shipping label so I could send the damaged airplane back to TomTop for a refund. After 4 weeks and several emails back and forth with TopTop their latest email to me was completely in CHINEESE, I was so furious, I do not read or write CHINEESE! The damage to the airplane made it unable to fly. I was so mad I just threw the airplane in the trash and took the loss for $45.99...
I WILL NEVER BUY FROM TOMTOP AGAIN!

Satisfait de mon achat: délais annoncés respectés, produit conforme, prix intéressant. C'était mon premier achat sur ce site, et je ne suis pas déçu.

I ordered a multimeter, it arrived (fastly) with one very loose probe, the other one was good. The probe had 0.4Ohms resistance in comparison to a very cheap one from another multimeter. So current measurement would be dangerous. I explained the problem and provided a picture that clearly showed the crooked cutout of the probe. The support wanted a video, which I provided, then the support wanted another explanation. After some messages they said this is was working as intended and there is nothing I can do.

I was hoping they would resend me a probe, since the original one cost 8 + shipping from the official distributor, but they did not. So I went for 2.50euro probes from Aliexpress out of my own pocket and after 4 weeks I finally had a working multimeter.

I guess I am lucky I did not order an expensive phone or similar.

Quick delivery and good prices. I can really recommend Tomtop. Got my new smart phone and other stuff from there. Good value for the money.

It's a breeze buying from TomTop and I use them as my sole provider. They offer majority of items at very competitive pricing. Great customer service too and regular discount offers