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I have bought some items on Tomtop and always get the item fast and with good quality. I can recommend this site.
Comprato in queso sito per la prima volta e SONO RIMASTO CLIENTE!, compravo da altri siti cinesi, ma non ci sono paragoni merce ottima e prezzi competitivi
I tried to track my order but although they give you a tracking number they don't tell you where to input it. Tried to find contact details but was only able to message through app. I message twice but got no reply. I eventually contacted then through online chat but the operator would not accept that there was no options to email or call via the app. He actually started to mock me and when I asked for his name he ended the chat. I have emailed the company but had no response. Will never buy from these idiots again
The tomtop.com ordered from a phone (Apollo Lite). I was free of injury. I got what I ordered. The delivery was 2-3 weeks. The phone works very well to this day. I bought it on the market at the best price. Too bad I did not expect him to have 1-2 weeks because after they released the Apollo Vernee phone that can do more, but what I was worth the price.
I have bought different products from Tomtop. The quality was good and the delivery fast. I am really happy. Recommened!
I paid ASP (priority shipping)and one of the objects came 1 month later and the other never come. Although they don't refund.Not professional
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
The first order had a defect in it. I bought a headlight for a bicycle and the wire is exposed because the screw was lose. I contacted Tomtop via email and sent a picture of the unit. They would not do anything. So I'm stuck with something that works but has an expose wire installed in a bicycle that is exposed to the elements. Not really safe to use. I tried to screw it back but it keeps coming off.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
100% recomended. Best online shop. Perfect timing, never had a ny problem so far. I think they are fully trustable.
In a month i've made 3 orders from Tomtop, each one from different warehouses! Overall, the shipping was fast, and the products very good indeed, one of them is a smartphone with which I'm very satisfied!
I recommend to anyone!
Fácil comprar, produtos e serviço ao cliente excelentes. Recomendo.
Produtos de boa qualidade a preços muito bons, muitas novidades e promoções excelentes.
Recently I've bought Oukitel phone. Thanks to EU warehouse I avoided any customs charges. The item was for reasonable price, well packed and delivered in few days.
I committed several purchases on TomTop and I've quite happy with this shop.
I, Jonathan Le, brought 5 items from Tomtop. Anything ship from USA is ok. Anything came from China-It took month to gather the products that I order. I received a Portable USB3 DVD with a nice cover without gut inside-No DVD player as advertise. Email to Customer service-No reply. I lost my money-order # AN17A21W0052-4CUI2R.
Hi, my dear customer, i've emailed you, pls check your inbox and reply me, i will help you to resolve this problem.
I've made 2 purchases.
1st order. Small drone. They did not have in stock, I cancel it, but they do not cancel the whole order. I am left with some batteries that are not worth anything to me.
2nd order. I buy a drone xk x380.
Comes with the wrong battery. I send them photos,... they do not give me any solution. It's been almost 2 months.
I am very upset.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Good shop, goog price and perfect service.
I like tomtop! I will buy more things in this shop
Thanks
Gracias desde navarra
You just need to order, pay and wait.
I received everything in max 1 month and all things are working or are good looking.
Thank you
It was the first time i used that website and i've been very happy with my orders. Furthermore, the shipping from a warehouse in europe was super quick. Thank you Tomtop!
Some stuff ( not all although) on TomTop is even cheaper that AliExpress and shipping always is quicker!
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.