On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop Reviews Summary
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
Item never received. Wrong shipment method. Customer service asked to wait a little more each time.
I had a refund eventually, after 2 months waiting, many emails and personal time waster.
Recently bought a DVR. Low price, but only for the first product. After 20 days received your order. Instead of fixing the "sucker" came the Scotch - the description does not match. Can't confirm receipt of the order. There is no such function. Support is not responding.There is no support. I do NOT recommend this store. I will no longer shop at this store.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I have bought several things and everything has arrived very fast. Well packaged and with an updated tracking number. A pleasure to buy on this website. Will buy again without a doubt.
One of the best to deal with. Always had good service and customer satisfaction. Orders are shipped to you very fast.
The order was delivered and it took a while.
You can do better and deliver faster.
I do not make new orders until I am convinced the deliver is more secure.
FAAAAST Delivery! And reply to my messages which is very important to me as a customer. They even returned my money when the shipping company reject to accept my item.
Sono completamente soddisfatto degli articoli acquistati grazie sono un cliente da molto tempo e tutto è in regola arriva dopo un po di tempo ma dopo si rimane contenti di tutto
The delivery was so fast. Recommend it five out of five. Also great customer service. Tomtop is the best it is affordable and has great products.
Very quickly and competently organized sale and shipment of goods.
Prices are reasonable, very friendly and otnoshenie- vezhlivoe. Privez courier directly to my adres. Vsyacheski recommend store.
Thank you! DMITRIY
BE AWARE OF TOMTOP scam! THEY ARE PROFESSIONAL SCAMMERS!
I bought some stuff on ebay (DEC 2016) from TOMTOP company. In Spain Warehouse, I never got my order so I opened a dispute with ebay, seller told me he would re send the stuff but that ebay would not let him if i did not close the case first... Well I was so naive to believe him... Tomtop never gave me my money back, never gave me a refund and wont answer my emails. They stole 70$ from me.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Comprei um drone, fazem mais de dois dois meses, e ainda não chegou. O site tem muitas coisas legais, eu ainda estou testando, se minha encomenda chegar direitinho, comprarei outras coisas.
Lots of great gadgets and goods here! Did a lot of shopping and looking forward to shopping more. Friendly service and great products make this a definite keeper shopping site.
I've ordered a number of different items from Tomtop - electronics, musical equipment and hiking gear, to list a few. The descriptions have been detailed and accurate, and the items have been exactly as described. The quality of the items has been good, and prices very reasonable. Postage has been prompt.
I ordered the bass guitar kit to build and finish it on my own. I was amazed at how quickly the box arrived from TOMTOP (a few days) with everything as advertised. However, there were no instructions on how to put the thing together. So I emailed support asking for their help. They immediately sent back a PDF of instructions which, unfortunately, was printed in Chinese. I was able to go on google and get the PDF translated enough that it was usable, although not as complete as I would have liked. But, overall, I am very pleased with the results of my dealing with TOMTOP and have no reservations at all.
I am waiting for my priority shipping order over two weeks now. Nobody ever answers my emails, which brings me here.
Apparently- after reading few feedbacks - you get very lucky if you receive your order at all! And then I read no refunds and very useless service.? I mean I am disappointed. I thought what a buy I made. Not really. Sorry will not be back.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Recommend this store. Fast shipping, good service, excellent items. Fantastic prices! I am very pleased with service.
Very good site to buy everything and anything else. Quick response to any problem. Highly recommend.
I think they are crossing the Bering Strait as i write this
Feb 04,2017
03:13 pm
Arrival at Destination Post (Country: CA)China Post
Dec 20,2016
10:49 am
Despatched to overseas (Country code: CA)China Post
This is about the shipping, not a review of the cellphone
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
The worst tech support I've seen in stores in the Internet, more than two weeks and I'll wait my item purchased from warehouse Spain and i paid more for shipping it to arrive within 3-5 days, and so far I have not received anything since more than two weeks, i wrote more than 5 letters to support in Email, but unfortunately there is no response, more than 7 times I went to the chat site TomTop and when I'm just asking them to tell me (wait a few days), then end the chat without any help At last had contact in the chat told me there are logistical error and needs time to investigate and shut down chat rooms, knowing I have a tracking number, but i do not know where I put the tracking number, unfortunately, very poor company in technical support with customers and not have the sincerity with the customer.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
TOMTOP never again.
I first bought two bags on the drone, got just one. Nobody reacts, 23 dollars down the drain!
2. I bought the transmitter antenna DJI advance. To this day nothing 22 dollars down the drain!
Unserious dealers. Not anymore! Paul
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My dear customer, i am very sorry to hear that, we will improve our service.