On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop Reviews Summary
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
This has been my worst purchase experience to date. Purchased 2 air planes, one of which never functioned, right out of the box. After getting the run around via email support for a few weeks was told to ship it back to China at my expense. Very disappointing and frustrating. What makes it worse is it's very difficult to communicate with them as you'll see by the reply below. I'd strongly suggest avoiding this company and spending your hard earned money with a retailer that values your business.
"Dear customer
Open the remote control before the remote control throttle stick is to pull to the lowest, customer is back to the highest, and measured under the battery voltage
Hope it may help you"
Everything was in time, the only problem was the time for the shipping to my country, but that's normal, taking in count that is a little country
Product description was correct, in my case the delivery to France was fast only 10 days.
I highly recommend this seller and I will surely make my future purchases on this site.
I bought an item from Tomtop that did not work properly. After I sent them a video proof they did not respond to my e-mails any more. Fortunately I paid via Paypal and they refunded me.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Company sent me a non working item and it took over a week to get back to me after I emailed them asking how to resolve the matter. Their response was that I had to pay all shipping costs for the return and replacement of the item. That's correct, they told me basically I had to invest more money to get a working product! I also had ordered a second item which has never arrived. It has been almost a month and I'm sill waiting on it.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Bought 1 Syma X8 HG Drone from Tomtop china at the best price i found on the web.
Handling was good and shipping took around 2 weeks to Europe.
5 star deal, but 4 star because i wish more RC car product online and web shop could be enhanced!
60 days have passed and I have yet to receive the RC Car I ordered despite all the emails I sent asking them to follow up. Very bad communication, very bad service and I have not had an answer to my questions or an offer to reimburse the 50 euro I wasted on this site. I will never ever use this site again, they are the worst traders I have ever come across in my 20 years on the internet! Avoid them like the plague!
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Ever since I bought my first item from TomTop, I keep coming back. Almost on a weekly basis I keep coming back, because the prices are so good, and most of the time I get free shipping.
The only small issue I ever had, was poor instructions on how to set some of the stuff up. (Still worth the challenge, because of the great price. The $18 dash cam is a good example.)
I ordered Leagoo m5
Good phone for the price. The item was as described.
The delivery was fast.
Thank you.
Goods as described. Good packaging. Good communication although delivery times are very slow (from China to Italy 2 months).
I will buy from them again, recommended seller.
I ordered the IP camera on 6th February 2017, and received my camera on 9th Februery, Congratulations on the fast delivery.
Upon unboxing it, found it faulty, cannot power up, emailed your service support, do as
Told by them to send back the item to China, postage on my own.
Today is already 10th April, still no news about my camera, feeling very dissapointed.
As requested by shamy z, i have submited my order number and emailed address.
Awaiting your respond.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Their business model is to sell broken or defective products and hope that you dont discover what's wrong with them until it's too late! Bought two model airplanes from them, both came defected but when i contacted them, went silent! Stay away!
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
I was trying to talk to TomTop about my problems but the link was shut down and so I was reduced to sending emails to address that didn't work. When the address started working it a took a couple of days to get each drawn out answer. I had already waited to months for the product. I still don't know what TomTop intend to do.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Mini drone never worked
After dozens emails and proving videos they asked if I want to return it
After my answer "yes" they disappeared
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
I strongly recommend the Tomtop website, for various reasons:
1. It's intuitive and very easy to use by everyone with minimum knowledge of the internet.
2. To everyone who is looking for stuff at low prices, like clothes, shoes, watches, high tech, tools, car spare parts, and many other things.
TOMTOP is where I get the coolest gadgets! They sell anything you're looking for I got a new car stereo basically for nothing and I'm loving it! Thanks TOMTOP!
I left some messages and no-one were answered, never! How can I trust a company which such minor consideration to customers
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Good seller!
Everything went fine, delivery was fast. I'm satisfied. The product's package was good.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, pls let me know your order number and Email address, i will help you to solve this problem..