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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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NL
1 review
1 helpful vote
Follow Otto v.
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I bought a mobile phone they supplied correct after 2 weeks use broken, they ask to sent at my expense to Hamburg months nothing no news then they said we sent for supplier, months nothing, then they promised pay me back again nothing up till today, i sent so many emails to *******@tomtop.com miss Ady no answer, they take you money, supply and then its over no aftersales at all. Otto van Zelst The Netherlands

Date of experience: April 17, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email dress, i will look into this case.

RU
1 review
0 helpful votes
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Great site
April 16, 2017

Great site. Prices for many products are lower than other offers. Quality is guaranteed. Especially like the speed of processing and delivery of goods. Everybody recommends it.

Date of experience: April 16, 2017
Texas
1 review
1 helpful vote
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Bought a jjrc h26w a week ago. No longer works. Flies in circles. Bought extra batteries haven't even received them yet and don't have a drone to fly them in. Have contacted both support lines and have yielded nothing in response. LEARNED MY LESSON DON'T BUY FROM THESE PEOPLE NO WARRANTY!

Date of experience: April 14, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email dress, i will look into this case.

Florida
2 reviews
1 helpful vote
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Dear customer
Thanks for your mail, whats the matter with you?
If you have any questions you can connect us, we will help you.
Best regarded!
Angie

---------- Original Email ----------
From*********@yahoo.com
Time2017-04-11 06:01:13
*******@tomtop.com
SubjectPositive Survey Request
Dear TomTop,

Regarding your request for a positive review on one or all three websites I must respectfully decline. You see my order was placed back on February 8th and as far as I can tell, it has not left China. So you can see my dilemma about writing a review on your services when in fact I have never received any services. Please know that I will be canceling my order very soon and requesting PayPal to return my money. After which I shall be more than happy to write several reviews regarding your service.

Sincerely,

Dennis Jones

Date of experience: April 14, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email dress, i will look into this case.

Latvia
2 reviews
0 helpful votes
Follow Armands B.
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Every single item i purchased on TomTop was high quality and with very good price! No regrets! Will buy more for sure!

Date of experience: April 14, 2017
Texas
1 review
2 helpful votes
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Ordered a yoyo for my grandson, Tomtop was very quick in taking their money for the item. I was told delivery in 10 days, it has been since 3/23/17 and nothing yet sent. Since then my email was hacked and had to watch my debit card for false charges and get new email. Tried to contact, very hard to find a contact number then had to leave a message. Will never use this website again

Date of experience: April 13, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email dress, i will look into this case.

Finland
1 review
2 helpful votes
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Avoid
April 13, 2017

Three orders, no good service. Wrog item, must pay more befor sending... bad, bad
Do not order. Very bad customer service and they do not answer your emails.

Date of experience: April 13, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will look into this case.

Pennsylvania
1 review
0 helpful votes
Follow nea b.
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Extensive range of merchandise particularly RC/hobbies and electronics that you should order in advance. Customer service is courteous and professional though email communication is relatively slow but reliable. Opt for shipping insurance and tracking when available which is usually very reasonably priced.

Date of experience: April 12, 2017
California
1 review
2 helpful votes
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I bought KKMOON 170° 3inch FHD LCD Car DVR Dash Cam Camera.

1. Instruction manual is grossly inadequate. For example, no clear instruction how to set date and time. I tried various ways and finally figured out how to.

2. In the product specification, there lists a battery and how to charge in the manual. However, the battery does not last more than 10 minutes in operation. I thought the battery was defective, and contacted the customer service for the replacement or repair. What they told me was that the unit is designed to operate with the car battery connection, not with the battery only mode. I think the special notice should be attached in the battery section of the specification so that the buyer should be aware of.

3. The customer service effectively declined for refund. I lost $20.

Date of experience: April 12, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

1 review
1 helpful vote
Follow John S.
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Crappy product, support that ignores customers (I've sent an email to their support inbox as well as their online chat module. No response at all). Stay away!

Date of experience: April 12, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Minnesota
1 review
0 helpful votes
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Nice cheapo quad with headless mold and altitude hold which works ok... Not great. This new jag of selling drones that only take proprietary batteries sucks, and while I have seen cables that charge the battery outside of the quad, mine came without it ( $ 5 0n Ebay) Hubsan products still shine and TomTop was great.

Date of experience: April 12, 2017
Spain
1 review
0 helpful votes
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The orders I made to Tomtop were very quick to get home and quality products. They are sure to buy more times.

Date of experience: April 12, 2017
Montana
1 review
0 helpful votes
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Overall a good site with good values and many products. Some difficulty with customer service and poor communication.

Date of experience: April 12, 2017
Ohio
1 review
0 helpful votes
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The best value on line when you are building or replacing a standard 21 fret neck, very smooth nice finish filed frets no sharp edges I've built over 100 guitars and haven't found quality this good at this price point anywhere else and fast shipping makes Tom top my choice!

Date of experience: April 12, 2017
Spain
2 reviews
0 helpful votes
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TOMTOP
April 12, 2017

The TOP Store for buy spare products, DIY craft things, and a lot of tech products with a good price.

Their shipment time is veryb reasonable, so this will be one of my favourite online shop.

Date of experience: April 12, 2017
Spain
2 reviews
0 helpful votes
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Tuve problemas con un variador, y después de varios correos me devolvieron el importe del mismo.

He realizado más compras y todas han ido bien. He comprado en el almacén de Inglaterra y los pedidos han tardado una semana.

Date of experience: April 11, 2017
RU
1 review
0 helpful votes
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Xiaomi Xiaoyi
April 12, 2017

Выбирал Xiaomi Xiaoyi. Порадовала стоимость TOMTOP http://www.tomtop.com/ru/xiaomi-accessories-48/p-pa3566gy.html?_ga=1.*********************,
дешевле чем на Aliexpress, немного дороже чем на JD. Доставить товар из Китая за 20 дней, со склада в России продавец обещал за 5 дней, но стоимость увеличивалась на 5 $. В итоге с доставкой из России товар я получил через 18 дней. Вот ТРЕК ETSSD*******570YQ. Товар доволен. Огорчен долгое ожидание.

Date of experience: April 11, 2017
Spain
1 review
0 helpful votes
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TODO MUY BIEN
April 12, 2017

Todo muy bien tanto el articulo que compre que es igual al que viene en su pagina como el transporte, yo compre en el almacén de Alemania y me tardo muy poco en llegar

Date of experience: April 11, 2017
New Jersey
1 review
0 helpful votes
Follow Ron B.
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I ordered the BUGS 3 in January from TomTop, they had the best price and fastest delivery times. I was very pleased with the product, but I received a defective battery charger and support was slow to respond, but I eventually got everything straitened out and I have since purchased another Quad from them.

Date of experience: April 11, 2017
Spain
1 review
0 helpful votes
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Honest seller
April 12, 2017

With a few emails all misunderstood was solved and Tomtop made the right way.
Send it as described and reasonably on time.

Date of experience: April 11, 2017

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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