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I bought a mobile phone they supplied correct after 2 weeks use broken, they ask to sent at my expense to Hamburg months nothing no news then they said we sent for supplier, months nothing, then they promised pay me back again nothing up till today, i sent so many emails to *******@tomtop.com miss Ady no answer, they take you money, supply and then its over no aftersales at all. Otto van Zelst The Netherlands
Great site. Prices for many products are lower than other offers. Quality is guaranteed. Especially like the speed of processing and delivery of goods. Everybody recommends it.
Bought a jjrc h26w a week ago. No longer works. Flies in circles. Bought extra batteries haven't even received them yet and don't have a drone to fly them in. Have contacted both support lines and have yielded nothing in response. LEARNED MY LESSON DON'T BUY FROM THESE PEOPLE NO WARRANTY!
Hi, pls let me know your order number and Email dress, i will look into this case.
Dear customer
Thanks for your mail, whats the matter with you?
If you have any questions you can connect us, we will help you.
Best regarded!
Angie
---------- Original Email ----------
From*********@yahoo.com
Time2017-04-11 06:01:13
*******@tomtop.com
SubjectPositive Survey Request
Dear TomTop,
Regarding your request for a positive review on one or all three websites I must respectfully decline. You see my order was placed back on February 8th and as far as I can tell, it has not left China. So you can see my dilemma about writing a review on your services when in fact I have never received any services. Please know that I will be canceling my order very soon and requesting PayPal to return my money. After which I shall be more than happy to write several reviews regarding your service.
Sincerely,
Dennis Jones
Hi, pls let me know your order number and Email dress, i will look into this case.
Every single item i purchased on TomTop was high quality and with very good price! No regrets! Will buy more for sure!
Ordered a yoyo for my grandson, Tomtop was very quick in taking their money for the item. I was told delivery in 10 days, it has been since 3/23/17 and nothing yet sent. Since then my email was hacked and had to watch my debit card for false charges and get new email. Tried to contact, very hard to find a contact number then had to leave a message. Will never use this website again
Hi, pls let me know your order number and Email dress, i will look into this case.
Three orders, no good service. Wrog item, must pay more befor sending... bad, bad
Do not order. Very bad customer service and they do not answer your emails.
Hi, pls let me know your order number and Email address, i will look into this case.
Extensive range of merchandise particularly RC/hobbies and electronics that you should order in advance. Customer service is courteous and professional though email communication is relatively slow but reliable. Opt for shipping insurance and tracking when available which is usually very reasonably priced.
I bought KKMOON 170° 3inch FHD LCD Car DVR Dash Cam Camera.
1. Instruction manual is grossly inadequate. For example, no clear instruction how to set date and time. I tried various ways and finally figured out how to.
2. In the product specification, there lists a battery and how to charge in the manual. However, the battery does not last more than 10 minutes in operation. I thought the battery was defective, and contacted the customer service for the replacement or repair. What they told me was that the unit is designed to operate with the car battery connection, not with the battery only mode. I think the special notice should be attached in the battery section of the specification so that the buyer should be aware of.
3. The customer service effectively declined for refund. I lost $20.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Crappy product, support that ignores customers (I've sent an email to their support inbox as well as their online chat module. No response at all). Stay away!
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Nice cheapo quad with headless mold and altitude hold which works ok... Not great. This new jag of selling drones that only take proprietary batteries sucks, and while I have seen cables that charge the battery outside of the quad, mine came without it ( $ 5 0n Ebay) Hubsan products still shine and TomTop was great.
The orders I made to Tomtop were very quick to get home and quality products. They are sure to buy more times.
Overall a good site with good values and many products. Some difficulty with customer service and poor communication.
The best value on line when you are building or replacing a standard 21 fret neck, very smooth nice finish filed frets no sharp edges I've built over 100 guitars and haven't found quality this good at this price point anywhere else and fast shipping makes Tom top my choice!
The TOP Store for buy spare products, DIY craft things, and a lot of tech products with a good price.
Their shipment time is veryb reasonable, so this will be one of my favourite online shop.
Tuve problemas con un variador, y después de varios correos me devolvieron el importe del mismo.
He realizado más compras y todas han ido bien. He comprado en el almacén de Inglaterra y los pedidos han tardado una semana.
Выбирал Xiaomi Xiaoyi. Порадовала стоимость TOMTOP http://www.tomtop.com/ru/xiaomi-accessories-48/p-pa3566gy.html?_ga=1.*********************,
дешевле чем на Aliexpress, немного дороже чем на JD. Доставить товар из Китая за 20 дней, со склада в России продавец обещал за 5 дней, но стоимость увеличивалась на 5 $. В итоге с доставкой из России товар я получил через 18 дней. Вот ТРЕК ETSSD*******570YQ. Товар доволен. Огорчен долгое ожидание.
Todo muy bien tanto el articulo que compre que es igual al que viene en su pagina como el transporte, yo compre en el almacén de Alemania y me tardo muy poco en llegar
I ordered the BUGS 3 in January from TomTop, they had the best price and fastest delivery times. I was very pleased with the product, but I received a defective battery charger and support was slow to respond, but I eventually got everything straitened out and I have since purchased another Quad from them.
With a few emails all misunderstood was solved and Tomtop made the right way.
Send it as described and reasonably on time.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Hi, pls let me know your order number and Email dress, i will look into this case.