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TomTop is a great site. Everything I've ordered has been exactly as advertised. The prices are great and the site is very easy to use.
I ordered a Panorama Tripod head in March and it took almost a month to be received by general mail. When I received it the box was open, the USB cord was missing, the unit was broken and the instructions showed signs of wear. Despite continuous efforts by myself and by Paypal our requests for support were ignored. Finally I was asked to take a video or photos (of what- an empty box!) Now, if I pay the shipping (about $60.00) they will replace the unit. This company needs to be avoided. There are other similar products to be found in North America and their guarantees & warranties are excellent.
AVOID! AVOID! AVOID!
Shipping is as you would expect slow but I always get my items and they have been as described.
Have used many times and will continue to use - currently waiting on two items.
Eugene N. Ireland
Lots of great and unique products at fantastic prices. Love to shop here! Huge selection with very low prices. I can find practically anything I'm looking for!
They list themselves as a wholesaler and dropshipper but they sell there own items on ebay for lest than they do on their site. They may be good for a consumer purchase of 1 or 2 items, but if your looking to add them to your business and make money, good luck with that.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I've bought a lot of stuff from tomtop. Never had a problem. Items always as described and delivered within timeframe and well protected.
Publié il y a 6 minutes
From France
Hi,
I'm french TOMTOP customer. When I first time bought on TOMTOP I thought i was a joke. Very low prices, good products and deleveries all over the world. But I decided ti try. What a good surprise when I quichly received my boughts. It's been quick and perfectly working. You can be be sure to be fully satisfied with TOMTOP.
A french guy
I bought a couple of guitar pickups through TomTop and they are everything that I expected and more! I would certainly do business with them again, and I would recommend TomTop to my friends. Great product. Excellent service. Great price. Thank you!
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price.
The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy.
However, it's secure and you can buy safely from it.
Muy buena web de compras
Todo lo que compre llego sin problemas y a tiempo. Todo era exactamente lo que pedà sin sobresaltos ni engaños. Excelente web.
Product defective. No refunds yet. Bad customer assistance. Product defective. No refunds yet. Bad customer assistance.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
So macht Einkaufen Spaß.
Tolles vielfältiges Angebot aus allen Bereichen.
Viele Sonderangebote und Vergünstigungen.
TOP Ware.
TOP Service.
Zeitnaher Versand.
Weiter so.
I received a refurbished iPhone in better conditions than expected. It had to arrive in 1-4 days, but because they delayed a little the dispatching, it arrived in 5 days (not a big problem).
Je recommande vivement ce site, les amoureux des prix bas seront ravies. Il y a toujours de bonne affaire a faire et la livraison est rapide.
Good///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
From the SiteJabber, it helps us find trustworthy online businesses and avoid scams. SiteJabber has been funded in part by a grant from the US Governments National Science Foundation and was named a top 100 site by PC Magazine.
Helped to find trustworthy business online. Good resourceful site.
The products are well made, and do last! Your customer service folks are sincerely interested in assisting purchasers, and the word "service" to them is much more than just a word.
Was sent wrong product. They won't reply. Can't send it back. Scam! Scam. Scam. Scam. Scam. Scam. Scam.
Hi, pls let me know details, i will help you /
I love Tomtop! Millions of fun items here and free shipping to Canada! I have bought more than 10 items so far, every time no issues and fast delivery!
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.