TomTopReviews 3,470

I purchased two rock climbers for my twin boys. They got very little use, as I controlled the amount of time they spent playing with them. I also made sure the batteries were charged and I ordered spare batteries, too.
The kids love them and they are generally a good product.
Three weeks after the rock climbers arrived, one of them developed a fault, in that the back wheel drive stopped working. This meant that one of the rock climbers was only 2-wheel drive. It was still usable but very limited.
I've tried to contact TomTop customer services and managed to get one reply, eventually, telling to go to FAQ on their website.
On examination, I found that a toothed gear/cog/sprocket had broken inside the axle and caused the motor to go faulty. I needed a motor and gear or a replacement unit. I even suggested paying for a replacement at a discounted price but I've heard nothing back.
In total, I've sent 7 emails to them with one initial reply and nothing since.
DO NOT deal with this site. If anything goes wrong with your item or you suffer non-delivery, their attitude seems to be - ignore the customer and they'll go away!

Very good store, fast ordering and delivery, you can always find a quality product with a good discount

Basically, any positive reviews, I have to think are fake accounts to make this dealer look reputable. China company. Product said "Ships in 72 hours"... 6 days later, my order was still processing and I realized that meant it was Not in Stock. No "Cancel" button on the site and when you email them, they give you a blanket response:

"Hi customer,
Thanks for your email.
Could you pls kind wait about 2-5days?
If still doesn't ship, we will refund you.
Do you agree?
Thanks for your understanding

Regards, Sarah"

Yeah. Lower case and "pls". Countless requests to cancel, same response. Currently I'm going through Paypal to file and dispute the charges. I've bought things on ebay from more reputable dealers. #avoid

Bought a SJ6000 action camera, spec'd as full HD with H. 264 compression MP4. Received one that looked the same, but was recorded as 1440x1088 MJPEG AVI; a cheaper completely inferior product had been switched. Box didn't match the SJ600 box, support wifi apps didn't match, etc.
No resolution response from customer "support" after initial "send a video" response, raised issue with Paypal, no response from seller, escalated to Dispute, still absolutely no response from the seller, Paypal ruled in my favour and gave a partial (3/4) refund.

I've actually bough multiple things from TomTop via ebay previously with absolutely no issue, but the first time I tried via their website I got 2 of my 3 ordered items canceled, and then the 3rd item showed up as a bait'n'switch, with absolutely no response from customer support.
Never again.