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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Ireland
1 review
5 helpful votes
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Bad service
May 5, 2017

Ordered two items, neither of which arrived on time. In fact one did not arrive at all. When I sought a refund I was asked to "wait another week" on 3 occasions. Eventually got the refund.

Date of experience: May 5, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Canada
1 review
0 helpful votes
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I routinely check prices, and TomTop regularly comes in with the best prices. Lots of great stuff and the best prices! What's not to like!

Date of experience: May 4, 2017
Australia
1 review
3 helpful votes
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Do not shop here
May 4, 2017

One start because of customer service is not there lot of things happen. From item being late 7 weeks to the item being broken when it got here I have tryed to chat to them about this with no luck o and the online chat is alwas closed if you are going to sell to Australia can not not put a return in as the website has not updated
Both of my items

Date of experience: May 4, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Greece
1 review
0 helpful votes
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Good Price
May 4, 2017

Problems with tracking but finally the order arrived.
The product was OK. Very good price.
The seller was helpful but his courier (DHL) made 2 weeks to deliver products from Germany to Greece

Date of experience: May 4, 2017
Cyprus
1 review
0 helpful votes
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Great site
May 4, 2017

Was an amazing experience shopping from tomtop.com
Great site easy to navigate through, great prices and good shipping

Date of experience: May 4, 2017
Spain
2 reviews
0 helpful votes
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Problems with tracking but finally the order arrived.
The product was OK.
I think I will make more deals in the future.

Date of experience: May 4, 2017
Turkiye
3 reviews
6 helpful votes
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THE MOST AMAZING SPAM FOLLOWED BY THE EVEN MORE AMAZING SCAM!
DO NOT BUY ANYTHING ON TOMTOP BECAUSE YOU HAVE NO GUARANTEE WHATSOEVER TO RECEIVE WHAT YOU PAID FOR. YOU MAY JUST RECEIVE NO NEWS AT ALL AND WHEN YOU START TO COMPLAIN THEY DANCE WITH YOU WHILE YOUR MONEY IS WITH THEM. BOUGHT A PHONE THAT WAS ON KIND OF SUPER INSTANT SALE 2 MONTH AGO AND GUESS WHAT? STILL NOT EVEN SHIPPED... SAME FOR A 2ND ONE I BOUGHT TO VERIFY IF THIS IS SYSTEMATIC AND YES IT IS. WOULD WONDER WHO THE PEOPLE ARE WHO WRITE POSITIVE REVIEWS... SERIOUS DOUBTS.
I WANT MY MONEY BACK BUT GUESS WHAT... STILL NO REPLY, NO NEWS, NOTHING!
BE AWARE THIS COULD BE A MASSIVE MONEY SCAM AS THEY PLAY WITH YOUR MONEY
TOTALLY AMAZING

Date of experience: May 4, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

France
1 review
6 helpful votes
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Not honest!
May 4, 2017

Pb with an item. Tomtop offer a refund, I accept but refund never arrive and Tomtop always say refund was done! When I ask for reference of refund, tomtop never answer!

Date of experience: May 4, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

India
1 review
0 helpful votes
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Great experience
May 4, 2017

The experience with TopTop was truly amazing. I found this is one of the trusted online shopping site.

Date of experience: May 3, 2017
Pennsylvania
1 review
5 helpful votes
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If your thinking of buying something from these folks, be very careful. If the item works good for you. You got a good deal, however if the item is faulty you are about to embark on the worst customer service if personally have every seen. After I had to pay for the faulty item to be returned, I'm pretty sure they sent me the same item back. It was such an ordeal, I decided to cut my loses and throw the item away. I chalked it up to a lesson learned.

Date of experience: May 3, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Israel
1 review
0 helpful votes
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I bought from them few times everything was great, best price you can get, good support and fast shipment.

Date of experience: May 3, 2017
Romania
1 review
0 helpful votes
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A serios team!
May 3, 2017

I bought from here, I talked to a Tomtop team member, I got the package in good condition and on time. I did a good business. Thank you! A serious team!

Date of experience: May 3, 2017
India
1 review
2 helpful votes
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My order is not delivered even after 60 days of dispatched, even in tracking it shows the parcel is with China post still they are not helping out neither refunding my money nor issuing replacement. Their customer support is very weak, takes 7-10 days to get reply from them. Product is very good.

Date of experience: May 3, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Italy
1 review
0 helpful votes
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Un sito di qualita' che percepisce la voglia del consumatore di risparmiare... le spedizioni pero devono essere piu' veloci

Date of experience: May 2, 2017
Canada
1 review
0 helpful votes
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Never a problem.
May 3, 2017

Have never had a problem with my orders or the product. Would and have recommended the site to others.

Date of experience: May 2, 2017
Utah
1 review
0 helpful votes
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Dependable
May 3, 2017

Having ordered a few items from Tomtop.com I am well pleased with the products and delivery. I expect that I will continue ordering from them.

Date of experience: May 2, 2017
Florida
1 review
3 helpful votes
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I ordered an item on 3/3/17. Two (2) months later it still hasn't arrived. My credit card was charged shortly after the order was placed. I wrote to them twice and got no reply. They are despicable thieves of the worst description and I will never deal with them again.

Date of experience: May 2, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Massachusetts
1 review
1 helpful vote
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Bad site
May 2, 2017

I bought a camera on this website and it took more than 3 weeks to delivery from CA to MA (description said 2-5 business days). When I go back and write a review for delivery, It would not allow me to post any bad comment on the site as it said "tip error". Could buy the same product on amazon with better service.

Date of experience: May 2, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

GB
1 review
0 helpful votes
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I've used Tomtop on several occasions for gadgety electronic type items and have always been impressed with the speed of delivery (I'm in the UK) and quality of the items.
The only time I had a problem, when an item arrived damaged in the post, it only took an email with pictures to get the refund in to my PayPal. Customer service at it's best.
They are now the first place I check when I need anything, and their newsletter has me wondering how I could make use of the amazing offers.

Date of experience: May 2, 2017
GB
1 review
0 helpful votes
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Good seller
May 2, 2017

Seller was nice and product price was reasonable as compared to other seller. They also have a warehouse in Germany so it was also fast when it came to shipping to UK.

Date of experience: May 2, 2017

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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