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Ordered two items, neither of which arrived on time. In fact one did not arrive at all. When I sought a refund I was asked to "wait another week" on 3 occasions. Eventually got the refund.
I routinely check prices, and TomTop regularly comes in with the best prices. Lots of great stuff and the best prices! What's not to like!
One start because of customer service is not there lot of things happen. From item being late 7 weeks to the item being broken when it got here I have tryed to chat to them about this with no luck o and the online chat is alwas closed if you are going to sell to Australia can not not put a return in as the website has not updated
Both of my items
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Problems with tracking but finally the order arrived.
The product was OK. Very good price.
The seller was helpful but his courier (DHL) made 2 weeks to deliver products from Germany to Greece
Was an amazing experience shopping from tomtop.com
Great site easy to navigate through, great prices and good shipping
Problems with tracking but finally the order arrived.
The product was OK.
I think I will make more deals in the future.
THE MOST AMAZING SPAM FOLLOWED BY THE EVEN MORE AMAZING SCAM!
DO NOT BUY ANYTHING ON TOMTOP BECAUSE YOU HAVE NO GUARANTEE WHATSOEVER TO RECEIVE WHAT YOU PAID FOR. YOU MAY JUST RECEIVE NO NEWS AT ALL AND WHEN YOU START TO COMPLAIN THEY DANCE WITH YOU WHILE YOUR MONEY IS WITH THEM. BOUGHT A PHONE THAT WAS ON KIND OF SUPER INSTANT SALE 2 MONTH AGO AND GUESS WHAT? STILL NOT EVEN SHIPPED... SAME FOR A 2ND ONE I BOUGHT TO VERIFY IF THIS IS SYSTEMATIC AND YES IT IS. WOULD WONDER WHO THE PEOPLE ARE WHO WRITE POSITIVE REVIEWS... SERIOUS DOUBTS.
I WANT MY MONEY BACK BUT GUESS WHAT... STILL NO REPLY, NO NEWS, NOTHING!
BE AWARE THIS COULD BE A MASSIVE MONEY SCAM AS THEY PLAY WITH YOUR MONEY
TOTALLY AMAZING
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Pb with an item. Tomtop offer a refund, I accept but refund never arrive and Tomtop always say refund was done! When I ask for reference of refund, tomtop never answer!
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
The experience with TopTop was truly amazing. I found this is one of the trusted online shopping site.
If your thinking of buying something from these folks, be very careful. If the item works good for you. You got a good deal, however if the item is faulty you are about to embark on the worst customer service if personally have every seen. After I had to pay for the faulty item to be returned, I'm pretty sure they sent me the same item back. It was such an ordeal, I decided to cut my loses and throw the item away. I chalked it up to a lesson learned.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I bought from them few times everything was great, best price you can get, good support and fast shipment.
I bought from here, I talked to a Tomtop team member, I got the package in good condition and on time. I did a good business. Thank you! A serious team!
My order is not delivered even after 60 days of dispatched, even in tracking it shows the parcel is with China post still they are not helping out neither refunding my money nor issuing replacement. Their customer support is very weak, takes 7-10 days to get reply from them. Product is very good.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Un sito di qualita' che percepisce la voglia del consumatore di risparmiare... le spedizioni pero devono essere piu' veloci
Have never had a problem with my orders or the product. Would and have recommended the site to others.
Having ordered a few items from Tomtop.com I am well pleased with the products and delivery. I expect that I will continue ordering from them.
I ordered an item on 3/3/17. Two (2) months later it still hasn't arrived. My credit card was charged shortly after the order was placed. I wrote to them twice and got no reply. They are despicable thieves of the worst description and I will never deal with them again.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I bought a camera on this website and it took more than 3 weeks to delivery from CA to MA (description said 2-5 business days). When I go back and write a review for delivery, It would not allow me to post any bad comment on the site as it said "tip error". Could buy the same product on amazon with better service.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I've used Tomtop on several occasions for gadgety electronic type items and have always been impressed with the speed of delivery (I'm in the UK) and quality of the items.
The only time I had a problem, when an item arrived damaged in the post, it only took an email with pictures to get the refund in to my PayPal. Customer service at it's best.
They are now the first place I check when I need anything, and their newsletter has me wondering how I could make use of the amazing offers.
Seller was nice and product price was reasonable as compared to other seller. They also have a warehouse in Germany so it was also fast when it came to shipping to UK.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.