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I purchased a Umidigi Z plus and it took longer than 2 months. I still haven't got it yet so far. The company won't even respond to my email, phone calls, or respond to Paypal. I have to waste my time to get my money back. I will never shop TomTop again. Take my word or you will end up like me. The tracking numbe shows it has arrived last month but I received nothing...
Product was sent quickly! Amazing prices too! I thought it was a scam it was so cheap but I received the product within 5 days!
I ordered a wireless doorbell that did not work. I even contacted the manufacturer before asking for a refund. I was asked then to submit a video of the problem. Which I did NOT bother with cause how do you video a wireless doorbell not working? I am very disappointed! And with this being my first purchase, I have not and will not purchase again nor will I recommend anyone else to.
I am a fair and easy going person who has worked in customer service and can honestly say... this is not good customer service
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Extensive range of rc parts. Items I ordered were 100% original as advertised. Fast shipping from EU based warehouse, easy transaction. I recommend this store to everyone.
Es un lugar donde se consigue lo más adelantado en tecnologÃa y los precios son buenos y también te dan oferta que es lo más que uno busca.
Suis très satisfait de la commande que je passé délai respecté note maximum. Prix abordable nombreux articles site très clair.
TomTop has good description, amazing pricing and a great selection. Quality of goods is good.
Shipping to the Russia takes 20-30 days (but it's the fault of Russian mail).
Recommend this shop everyone!
Son muy buenos yo todas las veces que he comprado ha llegado el artÃculo en buen estado y sin problema
I am very happy with my acquisition. Fast shipping, good description, ok price. I have bought almost a month ago one "Solar Panel Charger 10W Portable Ultra Thin" and it works very good.
Good webshop, good items, good and cheap prices, quick and friendly delivery!
I was made orders many times.
J'ai connu ce vendeur sur Ebay et j'ai continuer a acheter directement sur son site, plus facile pour faire son choix.
Pas de problème particulier jachète et je reçois ce que j'ai commandé.
J'ai pas encore eu affaire au SAV, je ne peux donc rien en dire pour le moment.
Sinon essentiellement du matériel de modélisme ferroviaire.
Des accessoire camera, matériel tech...
Les prix son bons, les délais correct, que du bon.
Abdel
My kids loved the spinners! They've already had them for a few days now and love them. The only issue was they were a bit hard to snap together. Other than that they have had nothing but fun with them! It has kept them occupied while in situations that are hard to sit still and concentrate, such as vehicle trips, church and just sitting. They were having fun mixing the colors between the spinners.
Find cool items and best price. I always check this site to see if they offer because i know they will have the best price.
Vendors should be forced to respond to customers, address and correct concerns. Delivery methods could use much improvement. Tracking methods are not well documented or. Very accurate at all
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Las ofertas flash de Tomtop son muy bestias, la experiencia de compra ha sido super satisfactoria el envió llego antes de lo esperado.
En un par de ocasiones me puse en contacto con ellos para preguntar sobre algunos productos y sin ningún problema.
I buy in this company and I am absolutely satisfied! Keep up the good work. Answering questions is also at a very high level. Take closer visit.
I think TOMTOP has the best quality-to-price ratio.
From my point of view, TOMTOP has a good service.
Like the choices, prices and speed I got my orders. I like the setup and how easily I can find what I'm looking for with very little trouble.
Very good store! Fast shipment of goods! The product is quality and corresponds to the description on the site! I recommend! +++++
Very low prices, good quality items. Postage is generally not as long as expected. Support is not always fast to respond, but all requests have been dealt with to satisfaction (I had several unavailable items for which I chose a replacement or got a refund)
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.