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Hello, i have ordered x 92 tv box and i am not able to track my order. My order number is AN17E10R2743-9ZINTB with Track number: RH*******TR. Plz update tracking status. How many shipping days it takes to reach India?
My mail id: *******@gmail.com
I have ordered back in 04/10/17 still have not received my order I have been trying to get in touch by messaging emailing and calling the number and all I get is all our representatives are busy at the moment your call n us important to us leave your order number the reason of the call and we will resolve the issue as soon as possible THAT IS BS because I have called continually last evening the same message, and again today May 18/17. I am pissed pissed pissed and angry and frustrated. I want a full REFUND AS I DID GO THROUGH PAYPAL.
KIM BRUNT
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Thank you so much for everything-
Good products and low prices and fast shipping!
I trust you! And I am happy to found a good company like you
Great service! I ordered phone from DE magazine an received package 3 days later (in Poland)! Good packing and everything as it should be! I Recommend this
Store for anyone that want to receive goods fast and without problems!
My package never arrived and they are trying to tell me that it is my responsibility and that I should pay for the products. No help whatsoever from their customer service
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Great shop, multiple shipping address with different prices but it is important to avoid importation custom tax.
Did not have any complain so far for the multiple buy's.
I like the promotions, even if one week later that are even better promotions.
I cannot get items cheaper in ebay or aliexpress.
I bought a helicopter kit that is missing parts and can't even get them to answer my emails. My guess is they are over whelmed with pissed off customers or may just not care, or both. They are really bad! From 0 to 10 they get a zero.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Product took a little longer to arrive. Half of the batteries worked great. But for the customer service, I am having a difficult time getting them to realize that I had 3 units go bad and they can' t see that I have 6 batteries and not 3. Great price if they follow through.
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Great products, fast shipping and great price!
One of my favortie website, I love it and i recommend it
Payment TOMTOP ORDER BN17E12L1120-SPJG9X Overweight
Check your email? I send u email. No respon? Bad company.
I pay with paypal $6 to *******@tomtop.com from *******@gmail.com
So. Send me this order now.
Dont hold my order.
Immediately send.
No more excuses.
Finally, i buy more expensive from other places.
I am very sorry, we fond that it's overweight, if you are not agree to pay for the extra fee, we will refund.
Bueno les comento que mi Dron no funciona bien ya que lo arranco, lo quiero volar y no responde siempre se va de lado
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
These people actually told me I needed expert help and I didn't know what I was doing.
Don't buy from them because they do not support their clients.
Todd Roper
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Very helpful great communication and fast delivery thank you. 5***** service. I will deal with tomtop any time very good value and secure free delivery and they have very large stock and very good range of stuff from electronic to any other wide range of stock.
I bay tri spinner fidget edc focus stress reducer. For my daughter.
Great product.
Arrive fast.
Good quality.
My daughter vary glad for this.
Tank you.
Great customer service and products. Enjoy doing business with them. Very responsive to my concerns with my orders. Products are sent from China so there is usually a somewhat prolonged shipping/transit time but the prices and quality make up for it. Usually worth the wait.
Problem to tilt the yunteng monopod head even after un-tightened the screw. It is tight and needs a bit more energy than normal to tilt up and down. Panning left and right is smooth. If I send back to Tomtop, it requires more money than the cost of monopod. After a few emails back and forward, they stop replying to me. No solution at the end. Beware!
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Ho acquistato uno smartphone leeco le max 2, bellissimo e perfettamente funzionante ottimo smartphone ottimo il servizio di spedizione sito consigliatissimo
I was able to find and order the part I needed very easily. Checkout and payment were also easy. Only "down" side was the time it took to get the part. I don't remember if expedited shipping was available or not, but if it was, that would have solved my only "down" part of this review.
I ordered several items from Tomtop. The items are coming from local warehouse as Chinese. I never had a problem. They are very professionnal and fast. The item is well packaged and correspond to the description
I have Received the bracelet B15P, order number AN17C15F4938-YEB1L0.
About 3 weeks it is worked well. But yesterday it was stopped working and it cannot be turned on. The screen is constantly black, not responding to the button, not charging. The bracelet is not dropped, no water enters.
I have sent messages and e-mail to TOMTOP. No answers now.
Very disappointed and upset with such attitude.
Hi, i have sent email to you, pls reply.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Hi, i've emailed you the updated status of your order, pls check your mail inbox.