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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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India
1 review
1 helpful vote
Follow Laxmi G.
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Tracking status
May 19, 2017

Hello, i have ordered x 92 tv box and i am not able to track my order. My order number is AN17E10R2743-9ZINTB with Track number: RH*******TR. Plz update tracking status. How many shipping days it takes to reach India?
My mail id: *******@gmail.com

Date of experience: May 18, 2017
shamy z. — TomTop Rep
over a year old

Hi, i've emailed you the updated status of your order, pls check your mail inbox.

Canada
1 review
1 helpful vote
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I have ordered back in 04/10/17 still have not received my order I have been trying to get in touch by messaging emailing and calling the number and all I get is all our representatives are busy at the moment your call n us important to us leave your order number the reason of the call and we will resolve the issue as soon as possible THAT IS BS because I have called continually last evening the same message, and again today May 18/17. I am pissed pissed pissed and angry and frustrated. I want a full REFUND AS I DID GO THROUGH PAYPAL.
KIM BRUNT

Date of experience: May 18, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Belgium
1 review
1 helpful vote
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Hello TomTop
May 18, 2017

Thank you so much for everything-
Good products and low prices and fast shipping!
I trust you! And I am happy to found a good company like you

Date of experience: May 18, 2017
Poland
1 review
0 helpful votes
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Great service
May 18, 2017

Great service! I ordered phone from DE magazine an received package 3 days later (in Poland)! Good packing and everything as it should be! I Recommend this
Store for anyone that want to receive goods fast and without problems!

Date of experience: May 18, 2017
District of Columbia
1 review
2 helpful votes
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Luggage
May 18, 2017

My package never arrived and they are trying to tell me that it is my responsibility and that I should pay for the products. No help whatsoever from their customer service

Date of experience: May 18, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Portugal
1 review
0 helpful votes
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Reliable
May 18, 2017

Great shop, multiple shipping address with different prices but it is important to avoid importation custom tax.
Did not have any complain so far for the multiple buy's.
I like the promotions, even if one week later that are even better promotions.
I cannot get items cheaper in ebay or aliexpress.

Date of experience: May 18, 2017
California
1 review
1 helpful vote
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I bought a helicopter kit that is missing parts and can't even get them to answer my emails. My guess is they are over whelmed with pissed off customers or may just not care, or both. They are really bad! From 0 to 10 they get a zero.

Date of experience: May 18, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Oregon
1 review
0 helpful votes
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Product took a little longer to arrive. Half of the batteries worked great. But for the customer service, I am having a difficult time getting them to realize that I had 3 units go bad and they can' t see that I have 6 batteries and not 3. Great price if they follow through.

Date of experience: May 18, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

France
1 review
1 helpful vote
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My favorite seller
May 18, 2017

Great products, fast shipping and great price!
One of my favortie website, I love it and i recommend it

Date of experience: May 17, 2017
Indonesia
1 review
1 helpful vote
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Payment TOMTOP ORDER BN17E12L1120-SPJG9X Overweight

Check your email? I send u email. No respon? Bad company.
I pay with paypal $6 to *******@tomtop.com from *******@gmail.com
So. Send me this order now.
Dont hold my order.
Immediately send.
No more excuses.
Finally, i buy more expensive from other places.

Date of experience: May 17, 2017
shamy z. — TomTop Rep
over a year old

I am very sorry, we fond that it's overweight, if you are not agree to pay for the extra fee, we will refund.

Mexico
1 review
0 helpful votes
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Romulo G Figueroa
May 17, 2017

Bueno les comento que mi Dron no funciona bien ya que lo arranco, lo quiero volar y no responde siempre se va de lado

Date of experience: May 17, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Texas
1 review
2 helpful votes
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Look out!
May 17, 2017

These people actually told me I needed expert help and I didn't know what I was doing.
Don't buy from them because they do not support their clients.

Todd Roper

Date of experience: May 17, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Washington
2 reviews
0 helpful votes
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Very helpful great communication and fast delivery thank you. 5***** service. I will deal with tomtop any time very good value and secure free delivery and they have very large stock and very good range of stuff from electronic to any other wide range of stock.

Date of experience: May 17, 2017
Israel
2 reviews
1 helpful vote
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I bay tri spinner fidget edc focus stress reducer. For my daughter.
Great product.
Arrive fast.
Good quality.
My daughter vary glad for this.
Tank you.

Date of experience: May 16, 2017
Michigan
1 review
0 helpful votes
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Good Guys
May 18, 2017

Great customer service and products. Enjoy doing business with them. Very responsive to my concerns with my orders. Products are sent from China so there is usually a somewhat prolonged shipping/transit time but the prices and quality make up for it. Usually worth the wait.

Date of experience: May 16, 2017
Canada
1 review
1 helpful vote
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Yunteng monopod
May 16, 2017

Problem to tilt the yunteng monopod head even after un-tightened the screw. It is tight and needs a bit more energy than normal to tilt up and down. Panning left and right is smooth. If I send back to Tomtop, it requires more money than the cost of monopod. After a few emails back and forward, they stop replying to me. No solution at the end. Beware!

Date of experience: May 16, 2017
shamy z. — TomTop Rep
over a year old

Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.

Italy
1 review
0 helpful votes
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Leeco le max 2
May 17, 2017

Ho acquistato uno smartphone leeco le max 2, bellissimo e perfettamente funzionante ottimo smartphone ottimo il servizio di spedizione sito consigliatissimo

Date of experience: May 16, 2017
Virginia
1 review
0 helpful votes
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Ease to deal with
May 16, 2017

I was able to find and order the part I needed very easily. Checkout and payment were also easy. Only "down" side was the time it took to get the part. I don't remember if expedited shipping was available or not, but if it was, that would have solved my only "down" part of this review.

Date of experience: May 16, 2017
Belgium
1 review
0 helpful votes
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I ordered several items from Tomtop. The items are coming from local warehouse as Chinese. I never had a problem. They are very professionnal and fast. The item is well packaged and correspond to the description

Date of experience: May 16, 2017
RU
1 review
1 helpful vote
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I have Received the bracelet B15P, order number AN17C15F4938-YEB1L0.
About 3 weeks it is worked well. But yesterday it was stopped working and it cannot be turned on. The screen is constantly black, not responding to the button, not charging. The bracelet is not dropped, no water enters.
I have sent messages and e-mail to TOMTOP. No answers now.
Very disappointed and upset with such attitude.

Date of experience: May 16, 2017
shamy z. — TomTop Rep
over a year old

Hi, i have sent email to you, pls reply.

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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