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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Really easy.
Cancellations and refunds also processed in a timely manner. Will continue to do business.
I bought two times from tomtop, the first was ok, the second, horrible.
12 working days after paying the order is still in processing status. I Have requested for five times by mail to cancel the order and have a refund and I've received zero responses.
If you buy from them then you're in the hands of god and from what i know, he never gives customer support.
Packages take longer than advertised, but they eventually they arrive and the products are what you paid for.
So regret to buy at TOMTOP, what I bought the 4 items unable to functions and request them teach me how to function the irrigation but does not have any response from their email!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Very cheap and very quick shipping!
I ordered three technology gadgets and I´m very happy with TomTop, because the shipping was very very very Quick and the products were very cheap too.
I recommend you the shop www.tomtop.com
Serious seller, fast shipping, very good prices!
Perfect!
Reliable!
Recommended!
Is the best web seller. There are so many things to choose from and the price is great.
Très satisfait de ma commande je vous la recommande merci très bon site énorme choix bon rapporrt qualité prix
Très bon site, les produits sont moins chers que sur les autres sites, la livraison est rapide... parfait! Je suis très satisfait!
Free shipping (faster than most of other chinese websites), great prices, great choice, that's one of my favourite place to buy!
Never had a problem, you can buy without fear :)
Hello I recently made a purchase using TOMTOP, the item arrived very well packaged and in good condition. The postage was super fast, I will be using TOMTOP again. Regards Andrew
I have purchased many products from TomTop. They provide Good Service... Fast Shipping... reliable prices of products... Happy with products...
I order a toy drone last March 2017 until now im still waiting for my order, i contact the tomtop but nobody reply, this is not good...
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Заказывал 2 телефона в TOMTOP. Магазин отправил оба заказа в течении двух дней. Порадовала и скорость доставки в Украину всего 2 недели. Качеством товара доволен. Буду заказывать еще.
I was able to accidentally make multiple orders and the company s not responding to emails with requests to cancel the duplicate order. I sent a total of THREE emails and so far no response.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I have bought a lot of electronic stuff from TomTop. Every time it was a great exprerience - very cometitive prices, bargain points for every order and great customer service. I fully reccomend.
Una página web muy intuitiva y completa. Productos diversos y una gran relación calidad -precio. Me parece excelente
Apres 3 mois mon colis n'est jamais arrivé... a fuir ils ne sont pas serieux.
Préférez d'autre shop
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
O melhor site de compras de todo o mundo: ótimos produtos pelo melhor preço!
O envio é rápido, a empresa é de confiança - compro há anos e sempre recebi minhas encomendas corretamente.
I ordered Koogeek Smart Health Scale. I received the item in good condition with very good packing. My first experience with TomTop was very good except a small delay in communication. Therefore I give 4 stars.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.