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Thank you for the refund of my order I didn't received. Probably lost in mail. Tomtop
Help me solve my problems by giving me a refund. I appreciate what Tomtop did and I will surely put new orders soon. I recommend Tomtop for all buyers for the quality and good service I had. Thanks again.
Impossible to contact your company, I have bought an item (more then one) and it was missing the USB cable for electricity, now I have a Clock that is useless, all dark and can't see the time, I want to know if you will send me the USB cable for the ac outlet or I should send you back the item for a full refund. Thanks!
The price was great, the delivery was very fast, I've just fallen in love with this shop. I can recommend it to everyone. :)
I ordered KKmoon parking sensors from UK warehouse. Superfast delivery! Great product! Definitely recommend!
Tout est parfait chez ce vendeur la livraison les produits le service.Le choix des produits sur leur site est important, les prix sont tres raisonnables, je conseille vivement
Tomtop is the worst peice of hustlercompany I ever have dealed with.
They sold me a drone (Hubsan H507A) and the charger was no good, would`nt charge, the battery was defect, and when I wrote to them, they keep on asking for pictures, and they get them, but then they want video and sfuff, but I NEVER get a new charger and battery.
SO I was nessesery to buy a new charger + battery from another dealer her in AliExpress: WZ Global store, and THEY sent it fast, and it was working, so about TOMTOP, is my recomedation: DONT EVER USE TOMTOP, ITS A HUSTLERCOMPANY, AND THEY NEVER REFUND THE DESTROYD STUFF THEY SENT TO PEOPLE, IF YOUR ORDER IS BROKEN BY ARRIVEL, YOU HAVE TO DEAL WITH IT YOURSELF, BECOURSE TOMTOP NEVER REFUND ANYTHING...
Comperato diversi articoli, sempre trovato bene... Aquistando dai siti europei niente dogana, Grazie Tomtop
Ordered an expensive drone as it said Usually ships in hours with 3 to 6 day delivery.
3 full days on its still in processing mode and no answer to three emails.
Seems replies to Facebook page are auto and all replies here and on Google play store are a generic copy and paste to pacify the customer to think something will be done.
If it is 3 or 5 day processing say that. Taken money under false pretense and no customer service. Don't do your copy and paste reply sort out my order BN17E22L3632-H29ZXE and have it shipped ASAP with a tracking number or refund my money.
And don't ask for my email address here as you have ALL my details with my account under that number.
Hi, your order dispatched, Tracking information listed below for your reference.
Tracking number: 555104809000
Tracking link: http://www.17track.net/zh-cn/track?nums=555104809000&fc=0
Good seller, fast shipping. The product described corresponds to the content, it is also at the best price. Thanks Tomtop
Great product for that price :) Excellent customer service, will purchase again :) Fast delivery, very kind support, a lot of products at a very good price!
Just what I needed to the best price! And excellent quality. The backpacks are of pretty good size and is the same product as shown in pictures.
I use Tomtop and I recommend the site, I live in Brazil and I'm in my third purchase on the site!
Due to the distance the delay of the transfer is natural, but the cost benefit is very good!
It offer a variety of products for much less prices of other companies. Most often the shipping is free.
There´s two PO´s that I had to ask for... If I checked on web, there´s no information registered on my account...
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
El vendedor me atencion con mucha amabilidad la descripcion del producto es muy Buena y la calidad del producto excelente lo recomiendo y tienen un cliente muy satisfecho. Gracias
I ordered the Multifunction Delay Time Relay Module (Timing Switch Control), I used this timer to control when my air compressor will automatically bleed the airtank, worked like a charm, and hey, for the price, you just can't go wrong.
I bought many times from Tomtop and always all the items arrived safe and quickly.
The products correspond with description and all work like a charm.
Good prices. Fast delivery. Xiaomi Mi Drone 4k
https://www.youtube.com/watch?v=RbAg9FnGmFU
Good prices. Fast delivery. Xiaomi Mi Drone 4k
Good price,
Fast shipping,
Many discount.
Recomended.
Super support service,
A lot of different items,
Many payment methods.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Hello my dear customer, i am so sorry to hear about that, pls kindly advise your order number and email address, i will help you to solve this matter.