Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
Plenty of useful things, always precise expeditions and ready to answer to customer feedbacks. Always satisfied of every order.
Sehr schwieriger Kontakt bei Problemen, d. H. bei defekten Geräten 14 Tage hin und her schreiben und dann nach Einigung wegen zurückschicken, dann nochmal 3 Wochen Schreiberei ehe Geld zurück, aber auf den Rücksendekosten bleibt man sitzen!
Hi,
I'm very pleased with Tomtop services.
At my order, there was some stock issues and some misunderstandings at the beginning, but after I contact Tomtop support team everything was ok.
Fast delivery time.
Very profesionals and good prices!
Keep going the good work!
Have a nice day!
Great range, great prices and good turnaround time.
You'll be surprised at the things you'll find here and not anywhere else.
Couldn't ask for more...
Tomtop is a very good shop. It has good products. They are very quick to send you purchased products.
Products have good prices. Good delivery. Traditional trusting. A Lot of prossibilities payment. I commend, I love shop Thereza!
Bought a phone for 200 euro, still didn't get it after a month and the only answer i got from them is pretty much "just wait please"
It was sent from germany to france btw, even stuff from china come faster
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Very good store. Large selection of quality goods. Fast delivery. Quality service staff. I recommend to everyone.
Very happy with Tom Top service. Prompt response for the queries. I must recommend for their services to everyone.
Tomtop is fine - IF the item you purchased has no issues. IF you do encounter a problem they will send you in circles until you give up. Other e-retailers may cost more but they will support the customer. Tomtop will NOT support the customer. Are you feeling lucky?
Hello my dear customer, i am so sorry to hear about that, pls kindly advise your order number and email address, i will help you to solve this matter.
Website has great prices. Very fast shipped. Prices are the lowest then any other websites. Great feedback and customer service.
Bons artigos, bom preços com entregas rápidas.
Ainda não tive problemas com este site a nível de entregas assim como nos pagamentos.
Рекомендую этот магазин всем, кто разочаровался в Aliexpress! Лично для меня покупки в нем намного приятнее чем где либо. Быстрая доставка, низкие цены и внимательность к покупателям.
I didn't expect to be so quick and so good! I'm very impressed! Sending my product from China to Romania in only 7 days!
Le site propose d'excellentes promotions, la livraison est raisonnable par rapport à la distance conséquente, la réception sécurisée et l'emballage excellent! J'ai commandé un téléphone portable UMI Z j'en suis vraiment pleinement satisfaite! A recommander!
I returned to buy again in this store despite a previous bad experience, giving them a new opportunity, responding perfectly in speed of shipping and attention.
I will definitely buy again.
Just take to long to get a response. No US side ph# is bad.
When you need a reply I get a quick email. Been asking to get TV Box with 17.1 kodi and never got a reply.
Hello my dear customer, i am so sorry to hear about that, pls kindly advise your order number and email address, i will help you to solve this matter.
I have purchased many items and all products excellent quality and good value for money. Nothing has been too much trouble and excellent communication
Ken.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.