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TomTop Reviews Summary
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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I am very satisfied with Tomtop's site, it has plenty things to buy, in a cheap price, with no shipping cost, and my order, is sent to me at once. Great service, nice job., you guys.!
Top seller am very pleased with my product ordered item it was despatched and came well before the delivery date
Shipped out a product that didn't work (Sports Smart Band Watch) and then completely ignored emails to replace item. Will never buy from these crooks and do my best to let the world know that!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help you on this issue..
Tomtop had the best price available for the drone I wanted and provided good shipping. Would not hesitate to recommend this company based on myinitial experience.
Excellent no reservations, I would recommend TomTop to anyone. I have use TomTop many many times. They are the best. The have great products. I've purchased stuff for my Nismo GT-R, battery chargers for my ebike, parts for my PCs. The prices are sweet. Don't be disappointed check them out, there on Top of the game! -RichieRich
This company is bribing people to give a positive review which I can not give. I purchased a $40 USD product which stopped working the first time it was used and then they would not stand behind it. When I tried to get a reapir or refund they did not want ot take it back and offered $15 USD as compensation. When I turned this down the made a final offer of $20 USD. I decided to accept this instead of loosing everything. DO NOT BUY FROM THIS COMPANY.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Item is dispatched for 1 week on the website.
In fact they didn't give to Singapore Post:
http://www.17track.net/en/track?nums=RF*******SG
Order N° AA17E16U0836-ULTPKX
Hi, it's Singapore Post not China post, system delay caused this problem, pls kindly wait some more days, tracking link: http://17track.com/
Tomtop is robber sit
Dont shopping tomtop if u like ur money
Iv shoppd tom top since 2 month ago tom top hasnt sent my devices that i bought and didnt refund untill now
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Very bad shipping conditions and rates
Very bad website with lots of bugs and miss-leaded information
Very slow or non existent support
Coupon system not working when ordering the products
Orders cancelled by tomtop without valid reasons
Takes 4 months to refund products that were never sent by their warehouse
Not a serious company
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I have shopped many times with Tomtop but my latest was the worse. I paid for 6 day expedited shipping and the item took over a month to arrive. I attempted several times to cancel the order when I noticed that after 10 days they still had not shipped from the plant yet but none of my emails were answered
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I WOULD DO HERE HERE PURCHASING ALWAYS! I made 6 orders. Any order for an amount in excess of $ 500. Everything agrees, high quality merchandise, very good seller, fast shipment.
Contact seller very nice - always.
I made an order there for the first time. I ordered headphones, the price suited, quick answers of support, but oochen long delivery to the Leningrad region.
I would have rated the site with 5 starts before my last customer service experience. For one of the products I bought ( a car stereo) I asked about a feature (Bluetooth connection) that does not exist on the product I received but it is advertised as a feature on the website. They did acknowledge the problem and they offered a credit. I was OK with the offer and I was patiently waiting for the credit to show up (as they mentioned it will be few days). After about two weeks I asked for an update... and they send me a number without any further details. Even today I have no idea what that number stands for. After few more days I send another email to customer support requesting more info; I did not receive an answer. And this process went for few months now... still no answer. I tried different email addresses as well... still no answer. Since then I did not purchase anymore items from them... and I don't plan to do that till they at least answer back.
Update (Jul 2017)
They finally responded to my request and deposited the money in my account. I guess the review worked...
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Lots of neat gadgets and projects available. Good source of components for electronics and components for various maker projects.
The goods received.
Quality is excellent, I thought it would be worse
I think I'll order again.
Order No.: AN17C02F4808-AXKYYEOrder date: 2017-03-02
Very good and reliable product. I like it. Sturdy and not very heavy. Will use it during a long trip on the airplane.
Been waiting for a purchase they claim to have.
Shipped since may 14th. Stock standard reply to my email x3 " looking into it" so frustrating, I just want my purchase. EBay seem to be accepting there response, now it's Chinese dragon boat celebrations and they are out of the office! I would never buy anything from them so BUYER BEWARE and EBay need to kick them to the curb. The trouble is they claim to be posting from Sydney and in fact are posting from china so that lures you into a false sender of security
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Item purchased received with 3 weeks however it didn't work at all, dead out of the box. Return policy non-existed... because they never reply to any of my emails.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
It has been over 2 months since I made my order. I contacted Tomtop a few times but they never responded so I had to open a Paypal dispute. I am waiting for the outcome. I had purchased a GoolRC 210 for $89.99. The fact that they did not reach out to me and I had to open a dispute tells me they are not responsible, have poor customer service (no customer service) and are not a professional business. I will never buy from Tomtop again.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help you on this issue.