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Part of my order was left out and I got no response from them at all! This went on for more than 2 weeks, I emailed them, filled out customer service forms 4 times and still got no response from them! They took my money and I had to go thru paypal to get it back! Once they have your money, they don't give a crap about you! I am sorry to say, I have told friends about this site! Don't order from them! Chinese rip off site!
I never received my order about 4 months, I contact customer service and right away I got positive answer from them, good company I like to make business again.
I placed an order for a Macro rail. I was very surprised. It was well made and it arrived quite fast.
Everything I have bought on Tomtop has been of good quality, arrived on time and is exactly what I ordered.
Best customer support, efficient staff.
No problems with website, get around easy. Awesome products at cheap prices with fast delivery time ever
I bought a really cool thermometer (non touch with LCD display) and a watch on this website. Naviforce watch is very stylish and has a great glow in the dark display with the date. Thermometer is great and precise and no need to wake your child up to take the temp. Really like those products.
My Products arrived on time and in good condition.
I will tell others about Tomtop.
Sincerely
Ricky.
I bought a blackview bv 7000 pro Order No: AN17D23A5558-N1MWRU
On the website they say that i should get it between 7-20 days it's been 56 days now Still don't have any news. They don't respond to my emails and no one know where is my item. It's driving me crazy!
Your order supposed to arrived at your local post or custom, pls kindly contact with them to ask for the updated news ASAP.
Because i find the best offer with the best price and high quality i recommended for all people who like online shopping
I like TomTop because of good price, big choice and fast shipping for merchandises. I was looking for electronic door opener and found one on TomTop for only 10 dollars! Nice programmable RF door opener with 10 RF cards included! Recommend to everybody!
I have made an order on the 1st of June and paid extra for express delivery and still have not received can you tell me where it is? I have emailed but have had no reply
Tracking number: EQ307687975SG
Tracking link: http://www.17track.net/zh-cn/track?nums=EQ307687975SG&fc=0
Estimated date of arrival: June 17th
Very quick shipping. I had this product for two days before they knew it was delivered! Got my item for almost $50 dollars less than the "big" shopping websites. Was updated with all pertinent information along the way. Will recommend this sight to all my family and friends and have already made two more purchases. Way to go Tomtop! My shopping experience couldn't have been easier.
Ottimi prodotti a costi più che ragionevoli, spedizioni veloci, soprattutto dall'Europa, presenti per qualsiasi problema e veloci in risposte.
Great products at more than reasonable cost, fast shipment, especially from Europe, present for any problem and fast in replies.
TOMTOP is like a drug and I need to seek treatment. I have been shopping with TOMTOP since may 2017 and I'm hooked! They have the best prices on drones and remote control helicopters and planes I have ever seen. They blow my local hobby store out of the water! THANKS TOMTOP! YOU GUYS ROCK! RULON W.
I bought wireless keyboard from Tomtop, item was as described and delivery was on time. Will purchase again if get good deal.
Out of 7 electronics DIY kits I bought, 6 are working working fine. The 7th kit DSO138 had a broken TFT LCD screen. I made a complain and it was immediately responded with dispatch of a new screen as replacement. Too cool.
Bad experience, buy two bluetooth keyboards and one does not work. Problem resolved by vendor satisfactorily.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Excellent seller, received keyboard on time. Great service. I would recommend to friends. Good quality also, came in proper package.
Prompt service. Neat packing. Product is as described. Very happy with their performance. I'll recommend to all.
It was easy to shop on TomTop. I had no problems with the sellers and the orders arrived on time. I would shop on TomTop again.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.