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Toluna

1.5

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Toluna Reviews Summary

Toluna is a platform where users can share their opinions on products and services of brands they love, and get rewarded for participating in online surveys.

This summary is generated by AI, based on text from customer reviews

service
75
value
67
shipping
32
returns
28
quality
55

We monitor reviews for authenticity

Canada
2 reviews
6 helpful votes
Follow Mariah M.
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Just not great
July 21, 2021

At the rate that it's going, I've calculated that it'll take you about 7.5 hours to earn a $20 Amazon coupon.

Date of experience: July 21, 2021
Mariana P. Toluna Rep
over a year old

Hello Mariah,

I am sorry to hear that you consider the reward amount is not reflective of the time and efforts you will have to put in. If you wish to discuss your specific experience further, I would be delighted to address any of your concerns and offer some insights on how to make the best out of your Toluna membership based on your expectations and needs - just submit a support case at https://toluna.com/contactus using 'Sitejabber review - follow-up' as subject and I will personally get back to you as soon as possible.

All the best,
Mary

Canada
4 reviews
18 helpful votes
Follow Les S.
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This is without a doubt the worst survey site on the net. Takes forever to build up enough points to earn a reward. Once you get reasonably close to a redemption they dream up a lie saying you are dishonest with your answers and delete you from their system and will not provide any proof of such. Avoid these guys at all costs unless you enjoy wasting hours doing surveys that you will never get paid for.

Date of experience: June 11, 2021
Mariana P. Toluna Rep
over a year old

Hello Les,

I am truly sorry to hear about this disheartening occurrence that made you feel like we engage in unscrupulous activities.

To ensure a high quality level of the data we gather & provide to our clients we have numerous checks set in place and the system flags accounts based on suspicious activity. Please be assured that it is not a deliberate effort to prevent you from spending your hard earned points.
Our team managed to identify you account and will follow up on your case with additional details.

Thank you for your understanding,
Mary

South Africa
1 review
3 helpful votes
Follow Gugu H.
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I don't know why i had to try it in the first place, i wasted a lot of time just for nothing, it's very useless

Date of experience: May 19, 2021
Mariana P. Toluna Rep
over a year old

Hi Gugu,

I am terribly sorry to hear you feel this way. Would you mind submitting a ticket at https://toluna.com/contactus and sharing some details about this survey and the inconveniences encountered? I'd be delighted to make some further investigation and ensure you benefit from the best possible experience on Toluna.

Kind regards,
Mary
Toluna Team

Florida
1 review
7 helpful votes
Follow Dennis R.
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I want to cancel my account and unsubscribe. Easy leash right? Wrong! They want information from me including my birthdate to erase all my data? Seriously? Just let me out! I'm so pissed?

Date of experience: May 1, 2021
Mariana P. Toluna Rep
over a year old

Hi Dennis,

Thank you for taking the time to share your review!

I would like to reassure you that our influencers' experience & satisfaction are our top priorities and I will do my best to better explain this situation. The Unsubscribe options can easily be found in the Account Details, as well as the email notifications received from Toluna. If our influencers have troubles logging in and are thus unable to unsubscribe on their side, our support team will be able to close the account on request, no questions asked. This means that the account can no longer be accessed and no further notifications will be received [email protected]. However, should one choose to start their journey again with us in the future, they will be able to re-activate this account (by request via helpdesk), without having to create a new one.
However, in order for us to process a data deletion request as per the GDPR, we have set in place a security check. As such, influencers might be asked to confirm some of the details provided when registering in order for us to proceed with permanent erasure of said account.

We are sorry if we haven't met your expectations. For any further inquiries, our support team remains available via the contact feature in the mobile app or at https://toluna.com/contactus and we'd love to hear what we can do to improve so that all our influencers can benefit from the 5 star experience that they deserve!

All the best,
Mariana

Florida
7 reviews
6 helpful votes
Follow sonia c.
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Is good surveys and has good prices when u reach all your points and giving your opinions and feedback on stuff.

Date of experience: February 10, 2021
Mariana P. Toluna Rep
over a year old

Hi Sonia,

We're truly happy to hear you enjoy being a Toluna Influencer and that you're satisfied our services.
Please don't hesitate to get in touch at https://toluna.com/contactus whenever you have questions or concerns - our support team will ensure your experience is seamless every time!

Thanks again for your beautiful words, see you soon on Toluna!

Best regards,
Mariana
Toluna Team

New York
1 review
7 helpful votes
Follow vector g.
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This is bull$#*!
August 18, 2020

Its bull$#*! dont do it, you wont get any money, and it will just redirect you or stop working. No point

Date of experience: August 18, 2020
Mariana P. Toluna Rep
over a year old

Hi Vector,

Thank you for sharing your experience. I am sorry for the delay in addressing your review, we just came across it and we really want to make things better!

I'd really appreciate it if you could open a support case from https://toluna.com/contactus with 'Sitejabber review - follow up' as subject. Alternatively, you can also choose to share your username with me here. Nevertheless, kindly ensure to provide as many relevant details as possible about the inconveniences encountered so that I may perform some further investigation and ensure you benefit from the best possible experience on Toluna!

All the best,
Mariana
Toluna Team

Arizona
1 review
0 helpful votes
Follow Sonia T.
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www.toluna.com
April 20, 2020

Un paio di mesi fa, sfogliando internet, ho deciso di iscrivermi a Toluna, sembrava un sito interessante. Ma, tutt'altro, è un sito principalmente di sondaggi, ma se sei fortunato riesci a farne uno alla settimana o due, per tutti gli altri risulterai non idoneo. La paga è molto bassa e per arrivare alla soglia minima di pagamento ci vuole molto tempo

Date of experience: April 18, 2020
Mariana P. Toluna Rep
over a year old

Ciao Sonia,

In primo luogo, vorrei porgere le mie più sincere scuse per il ritardo nella risposta. Ci siamo appena imbattuti nella sua recensione e apprezzeremmo molto l'opportunità di cambiare in meglio la sua esperienza!

Lanciamo molti sondaggi ogni giorno e ognuno di essi ha le proprie esigenze e i propri obiettivi, per cui se non si appartiene alla fascia demografica del target si viene esclusi. Per assicurarti di non perdere gli inviti ai sondaggi che sono più rilevanti per te, ti raccomandiamo di tenere tutti i sondaggi del tuo profilo completati e aggiornati ogni sei mesi (https://it.toluna.com/interestsurveys); avere queste informazioni costantemente aggiornate ci aiuta ad inviarti sondaggi più mirati, con maggiori possibilità di qualificazione.

Sentiti libera di segnalare qualsiasi tua preoccupazione al nostro team di supporto tramite il modulo di contatto del sito: https://it.toluna.com/contactus - ci piacerebbe sentirti e faremo del nostro meglio per migliorare la tua esperienza su Toluna!

Cordiali saluti,
Mariana
Team Toluna

California
1 review
15 helpful votes
Follow Christine M.
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Please, believe the terrible reviews - this site is a disgraceful waste of time and a scam at best. They phish for personal information then flood you with emails for 200 -2,000+ point surveys that take 10- 45 minutes (note: 3,000 points = 1 dollar) after completing you either don't qualify or receive a system error and no points at the end of survey. It took me six months to earn enough points to redeem, only to have it all mysteriously disappear when I tried to collect.

Date of experience: March 31, 2020
Mariana P. Toluna Rep
over a year old

Hello Christine,

Firstly, I would like to offer my sincere apologies for the delay in replying. We just came across your review and we'd really appreciate the opportunity to change your experience for the better!

I would be delighted to further discuss the reasons behind your dissatisfaction so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”? Alternatively, you can also choose to share your username and some additional details in a private message and I will personally follow up on your case.

Thank you,
Katy
Toluna Team

North Carolina
1 review
4 helpful votes
Follow stephen m.
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I'm a veteran survey guy. Toluna contacted me recently and asked me to do surveys for them. So I like to set goals. It takes ******* points to earn a Amazon $50.00 gift card. I can earn one usually in about a month or so doing surveys along with other activities. So the first day I earned ******* points very easily I worked 2-3 hours. The next time I tried I would complete a survey I would get erer message when it came time to credit my points so I completed 5 surveys and they pocketed my earnings. I then tried my cell and it worked I completed a number of survey s around 10,000 points. Then next day I had ******* points. I then put forth the effort to try to achieve my goals. I would complete a survey and I get the erer message or I completed a survey and I would get a message when my account was susposs to be credited the survey is full or you don't qualify after I have done all the work. Over the last few weeks I have been able to complete a lot of surveys on my phone. But none have been credited to my account. It says it can take up to 6 weeks for the points to hit and then, another 4 weeks to get your gift card. But I wanted to give it an honest try. I believe it is a scam. Maybe over a year you might see some thing. But I dout it something is not right. Don't waist your time.

Date of experience: November 2, 2019
Washington
1 review
7 helpful votes
Follow vladislav m.
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Already have done two surveys 40+ minutes into each of them just about done and it says last few confidential questions. Which are personal questions such yearly income and politcal outlook and once you get to the last question you get disqualified with no points or reward and 40 freaking min gone into the wind after they got all the info they needed about the up coming movie coming out

Date of experience: October 27, 2019
Indiana
4 reviews
7 helpful votes
Follow Sandi P.
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Scam
August 21, 2019

I had saved up enough points to get 2 $50.00 certificates but before I could use them they locked me out, changed my user name and someone took and cashed in my points. Stay away. I spent a month trying to get it fixed but they kept setting me up with different user names so someone else could profit off of my time.

Date of experience: August 21, 2019
Malaysia
4 reviews
2 helpful votes
Follow Izzi L.
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It is a great app for earning some cash while completing the survey. However, the criteria for surveys is quite strict so it's possible that some survey unable to be completed. So far, I've managed to redeem 4-5 times so it's not a disappointing app.

Date of experience: July 3, 2019
Canada
1 review
5 helpful votes
Follow Natalie C.
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Time wasted
May 19, 2019

I give myself 5 stars for trying. Toluna is a scam! All that hard work for nothing! Still waiting for my Amazon gift card. Don't waste your time!

Date of experience: May 18, 2019
Kansas
5 reviews
5 helpful votes
Follow Richard N.
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The time it takes to reach collection points is way too long but once you're there the money made it into my account earlier than their payment prediction. You get tons of survey opportunities but qualify and complete is tougher than hell... ok to use but I suggest only as a side thing that once a year you collect

Date of experience: April 8, 2019
California
2 reviews
9 helpful votes
Follow Ralph R.
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Toluna surveys: rip off, fraud: sometimes I spend five to ten minutes on a survey and they collect a lot of data before determining I am not "qualified" or " the survey just filled up" and terminate the survey without any compensation. They should qualify the testers BEFORE collecting all the data!

Toluna is a rip off when they do pay, and otherwise its a fraud. On the plus side, some of the surveys are interesting. But not worth the money.

Date of experience: March 19, 2019
GB
1 review
7 helpful votes
Follow Jade M.
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Really bad
February 14, 2019

Can't state enough just how frustrating it is dealing with Toluna.
Absolutely shocking. Been owed around 30-ish quid in vouchers since christmas. One minute they acknowledge they owe me it and say it will be paid in 4 weeks - that time comes and i've still not been paid and suddenly it's an open case again and it needs to be investigated. I spent hours upon hours on surveys etc for those vouchers and i doubt I'll see them.

I'm contacting the market research society about them cause they are so dodgy. Never dealt with a survey site like them.

AVOID. AVOID. AVOID.

Date of experience: February 14, 2019
Arkansas
2 reviews
8 helpful votes
Follow Kevin A.
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Been taking surveys on toluna for quite a while now. I've always got rewarded after the 6 months it takes to get enough points for a reward. I've also taken surveys that I've spent 20 or 25 minutes on then tells me the survey is full or can't find the web address. It's ok if you have the time to waste on it,.

Date of experience: January 21, 2019
South Africa
1 review
6 helpful votes
Follow Rose C.
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Toluna owes me outstanding vouchers in the amount of R600. I last received payment in February. The site promises payment within 2 - 8 weeks but payments have been outstanding since 7/03/18 with no explanation or action to remedy this situation.

Do NOT trust this company! This is the second time that they have been unable to process payments. This is a widespread problem that applies to many users, none of whom are being helped or told when they can expect payment. They had the same problem in November 2017.

See photo of all my outstanding vouchers that have not been processed.

Date of experience: June 6, 2018
Illinois
14 reviews
47 helpful votes
Follow Mellody J.
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THIS SITE IS A SCAM!
October 4, 2017

I HAVE OVER 30,000 POINTS HAVE BEEN TRYING TO REDEEM A $10 PANERA BREAD GIFT CARD. IT WON'T LET ME REDEEM ANYTHING! I HAVE CONTACTED CUSTOMER SERVICE OVER AND OVER TO NO AVAIL. THEY IGNORE YOU BUT HAVE NO PROBLEM SENDING SURVEY AFTER SURVEY. THEY ARE SCAMMING PEOPLE TO TAKE SURVEYS WITH NO PLANS OF PAYING THEM. THIS IS NOT RIGHT. IT NEEDS TO BE SHUT DOWN ASAP.

Date of experience: October 4, 2017
California
4 reviews
17 helpful votes
Follow James W.
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So I racked up 9000 points with this lame site. After doing MULTIPLE surveys with them, I wanted to see what you can get with the points. So I go to the rewards center of their site and it F***KING says "Sorry, rewards not yet available in your country (USA)". WHAT?!? These idiots kept sending me surveys and can't even pay me out? WHY ARE YOU SENDING SURVEYS to someone who cant cash out? And why can't you figure out how to give rewards to USA residents? That seems so lame and unprofessional. So I had to cancel my account with them and forfiet my WORTHLESS 9000 points that I wasted my time getting. Thanks alot Toluna. Oh, and I wonder what all the companies that PAY YOU to get the survey info from people would think if they knew you were SCREWING USA residents who take your surveys. STAY AWAY FROM THIS SITE, One of the WORST survey sites with NO REWARDS FOR US residents. LOL WTF? Do right and send me a check for those 9000 points suckers.

Date of experience: August 9, 2017

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