TolunaReviews 151

After a few years of filing out surveys for Toluna, I started getting invitations that led to the response, "Can you believe it, we're out of surveys" After this happened a few times I opened a ticket and got this response from Toluna. " Dear Ronald,

Your inquiry has been solved. Please do not reply to this email unless you wish to reopen the case.

Noah McKenzie (Toluna)
Aug 10,2023, 13:13 GMT+3
Hello Ronald,

Thank you for reaching out.

Our system is devised in such a way that it will not allow flagged IPs as they are associated with high possibility of fraud. However, I would like to reiterate that your current inability to access our surveys is not a direct comment on the quality of the data you provided so far. Although we understand that it your IP being flagged might be an unfortunate situation that is beyond your control and not a result of your actions, there is nothing we can do on our end as our protocols will not permit the whitelisting of any particular account or IP address.

For some extra details on your IP flags you may access this free online tools:

https://scamalytics.com/ip
https://whatismyipaddress.com/blacklist-check
https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test/lookup
https://www.ip2location.com/demo

We can only recommend that you try getting in touch with your Internet Service Provider and ask them what could cause your IP addresses to be flagged/blacklisted.

Thank you for your understanding.
Kind regards,
Noah"
I tried using these tools but they didn't provide any real answers. I haven't contacted my ISP. I have deleted my account because I feel that Toluna has accused me of fraud.

This is a consolidator survey platform with the lowest points and often terrible templated questionnaires enormous technical errors.
They are screening out in view of technical errors.Rewards used to be redeemed at time of submission but now they take up to 2 months! And reminders are not answered.
Being a consolidator means that the quota of responses is reached by other companies for the same surveys consequently you will be screened out. Some of their surveys had phishing capabilities that could affect your IP address that hinders risks violating privacy

Have been using Toluna Influencers for a while and never had an issue. Cashed out several times before...I've been trying to cash out with Paypal(ve tried twice) and keep getting "Your gift redemption has been canceled". Then today, it appears they suspended my account because when I try to log in I get " Error: Authentication failed. Please try again.".
So I lost all of the points I had earned...
I have a feeling they are going to maintain I violated their TOS. The thing is many of their rewards have been out of stock and many people are having their rewards denied., This feels like a way to avoid paying people.

So beware

Suspended for no reason and took all my points I was building up, I tried to work it out with support but that didn't work,

Don't waste your time like I did

Don't waste your time! You take a long survey only to be rejected at the end! BIG waste of time!

I am another example of how they just suddenly suspend my account and forfeit my points. Questioning them does nothing. I suspect that they are trying to lower their costs by cancelling people's points. Stay away from them.

I have been a member for 3 years and then suddenly for some unknown reason they just locked my account. For 4 days they sent to me emails on how reset new password the link never worked so I was unable to create a new password, then after my contacting them they decided I was too much of a problem and just decided suspended my account, why? For 3 year I was good member and suddenly some one decided my account was a Fraud, I have been an honest member and not fraudulent. So who decided to locked my account? What happen with their system, afraid of answering honest questions?

I have spent many hours doing surveys with honesty and integrity. I had earned just over $20 but was to continue saving it but all of a sudden couldn't log in. Find out that they have suspended my account and I forfeit my points. This is really unfair, so much time that I spent to be kicked out for doing nothing. They don't even let you know. I did nothing wrong, so technically they stole my $20.
Redeem your points instantly!

Like many other people who have written a review I have nothing good to say about Toluna. I completed all surveys honestly and in good faith but once I had saved up over 100,000 points they suspended my account. When I contacted them I just got their generic email saying there were "consistent issues" with my answers which is completely untrue. I cannot use the 100,000 points I spent a lot of time saving. Toluna are a dishonest company - don't waste your time on them.

They have blocked me with no reason and looks like have done same with my husband and friends that i referred to use it.
They didn't even send the gift card link that my hubby redeemed with earned points.
I keep emailing them and they send some automated default replies. Looks like they don't even read the emails sent to them.
They make people spend time on filling the surveys and the moment they see they have too many point to redeem they just block you.
The worst site the worst customer service i have ever seen.
I will be reporting to DPA because they are taking advantage of us and misusing our data.

I previously would have given five stars. They were a great survey site with regular rewards and surveys. However I was recently banned from the site and my account closed. I got no specifics about why, and didn't even know it had been closed until I tried logging in and couldn't anymore. Apparently this is not a site that wants to keep people around who complete a significant number of surveys - or they are penalizing people who are fast readers, or who have situations that may change between surveys, or aren't adequately captured by survey questions, all of which could contribute to irregularities. This site will be great - until they decide they no longer want you.

I have now joined the ranks of many of you who have had their accounts suspended just as they are about to claim their points. After 3 days of e mails absolutely no proof of any wrong doing has been provided and you are just locked out of your account after working hard to accrue 30 000 points. They just ghost you and don't reply to you asking for proof. It is disgusting! My advice is to absolutely STAY AWAY from this site. There are far better survey sites who are a pleasure to deal with. It is such a SCAM to make people do the work then cut them off just as they are about to claim their Vouchers. DONT SIGN UP!

I don't know why the email keeps saying your redemption has been canceled? I don't understand, if I can't use pay pal then just let me know?

I have been a member for like 3 years and then for some unknown reason they just locked my account! Of course I have ******* points that I was going to use for a big bag of cat food as im very low income and I just don't understand how they can do this for no reason! Turns out this site sucks! Beware you'll never know when it will happen!

Weeks ago I submitted a request to get a gift card for points I had accumulated. I was sent an email with a link for the Starbucks gift but haven't been able to open it. It keeps saying try again in 15 minutes & if you can't access it after 24 hours, let us know. I have let them know multiple times. Still unable to access my reward! I am not happy and considering not wasting my valuable time again doing their surveys unless I can get my measly $10 reward

After morethan 2weeks of waiting to receive my rewards on paypal they send me an email that they cant process my order! Its a waste of time! I cant redeem my reward! Fix this! You make your costumers waiting for 3weeks of processing there redeemptions and then cancelled it! Whats the point of this!

You guys have a long history of deleting people accounts for no reason and not allowing them to redeem their points that's all your reviews say online and I have spent a good majority of
My time completing surveys only for the same thing to happen to me. I've tried to reset my password and they never send the email. This is truly unacceptable you give the survey community a very bad name.

I've had Toluna for a few years now, with generally no problems. But the last few weeks I would get an invite, click on the survey and would get "Can You Believe It, We Are Currently Out Of Surveys". Thinking this was strange, I filed a support ticket. I got the reply back stating that my IP address has been flagged as suspicious. One remedy is to contact my ISP, which I did. They told me that Toluna has something that is inside that website that can say in our system that is not a secure website anymore. With that said I have never had a problem with the other web sites

UPDATE AFTER TOLUNA RESPONSE: Their reply makes no sense. Yes, I did include login problems in my query, however their auto responses didn't even mention this, let alone send instructions. I am still pushing for evidence of why they feel it necessary to suspend my account permanently. Waiting, Toluna, waiting...

I joined a few weeks ago and was enjoying doing the surveys. Honesty and integrity are hugely important to me and I gave a lot of thought to all my survey responses. I have, and still do, complete surveys for other companies as well.
I earned enough points for a £20 Amazon voucher and this is when the true colours of Toluna are seen.
They sent an email saying they were sorry but could not process my reward and the points would go back on my account. At the same time, they blocked access to my account! No explanation given.
I contacted customer service and just got back another 3 emails exactly the same as the original one.
I mailed again the next day to say I hoped those auto emails were not their reply to my query and I await a personal response, answering my queries.
I received another 3 emails in response, exactly the same as previously, so now have 7 duplicate emails telling me nothing other than they cannot process my reward.
Reading reviews, I am far from the only person they are doing this to.
My assumption is that they are taking payment from their clients, a portion of which should be given to the people completing the surveys, and keeping the whole lot themselves. Really shady behaviour.
Fortunately, I have kept quite a bit of info about the surveys I completed, so will be contacting some of their clients to advise of Toluna's tactics.
If Toluna are questioning my integrity, which I'm guessing is the case, it is only right that their clients know that they should not be paying Toluna for apparently inaccurate information.
That's not the only thing I will be doing if I don't receive a satisfactory response from Toluna.
How dare they withhold money for work undertaken in good faith, and lie about returning the points.