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Toluna Reviews Summary
Toluna is a platform where users can share their opinions on products and services of brands they love, and get rewarded for participating in online surveys.
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This site is the worst I've ever encountered...my account was canceled after I had filled out just one survey (so at least I didn't waste any more time with them)...the excuse they offered was that their "system" had recognized an inconsistency which was not only inaccurate, but was also not possible. Avoid this one.
The rewards option is not bad, but earning points to redeem for a reward takes forever. Also, their policy says - points will be expired if not redeemed (not if there is no activity in the account). They notify members about points expiration with a banner in the account (not via email) and the banner not always appears. This happened to me back in 2020 and now. I logged in to my account to check if my points are expiring and there was no notification, but couple days later I saw points deducted. I lost over ******* points, which is a lot especially taking into account how hard to make them on this website. They said they cannot replicate the error, so they cannot believe this happened. (Why would not I redeemed if they notified me? I had enough points for redemption) I had multiple issues with this website in addition to the points expiration without any warnings (I did not receive the correct amount from the games, had an issue with redemption, with surveys when they are not crediting...) They said they appreciate my loyalty and will reissue 5000 (I lost over *******), but even that they never credited. I have been with them for so long, but they do not appreciate this at all.)I am very disappointed with this website now, their customer support is not helpful.
Thank you for sharing your feedback with us, Irina! I am sorry to hear that the Toluna experience has not been as good for you as we would have wished and that you are dissatisfied with our policy.
Toluna.com receives several millions of visits per month and our influencers enjoy taking polls, doing surveys, posting opinions and engaging in community discussions. In addition to offering our influencers the social reward of contributing to a community dialogue, we award them points in exchange for their participation. We have many reward options available at different thresholds, so that both very active members as well as the ones who are casually active can easily request a reward.
Consistent within the common industry practice of other loyalty programs, Toluna maintains a points expiration policy as well. We always have and we will continue with it. Influencers who regularly take surveys with us tend to keep close track of their points.
Moreover, transparency of communication is key to our relationship with the influencers, and an important factor in keeping them engaged with us. To ensure that our points policy is clear and understood by everyone, we take several steps in making this information available in multiple sections of our site:
- Website Terms and Conditions https://www.toluna.com/en_CA/terms
- FAQs https://www.toluna.com/en_CA/faqs
- Members’ points page.
For additional details, we remain available at any time at https://www.toluna.com/contact-us.
Best regards,
Mary
I have been engaging 3 survey companies (Octopus, Pure profile and Toluna) but Toruna is defenately the WORST. 90% of their surveys does not pay/work. The worst thing is that Toluna tells you to not pay after you spend 20-30 mins to answer all questions. Other survey companies pay at least 10 cent if survey is full or not qualified but Toruna does not compenste at all.
I DO NOT RECOMMEND TOLUNA. Simply waste your time!
Thank you for sharing your feedback with us, L L! I'm truly sorry to hear that you're dissatisfied with our services :( and we would love to have the opportunity to change that.
As you already know, we launch hundreds of surveys every day, each with their own specific respondent needs and targets. To make sure the surveys you answer are right for you, we have put in place a screening process at the beginning of each survey to ensure you fit the target group.
Sometimes, determining whether someone is part of the target demographic for a survey takes just a few questions other times, it may take more questions. It can also happen that you access a survey for which our system detects that the quota for your group profile has been reached. In such cases you are automatically redirected to a new survey opportunity.
This usually happens in the first half of the survey, however, if and when this happens towards the end of a questionnaire, it might be the result of a quality check (when the client sets specific questions to ensure the consistency and validity of the answers provided).
If you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://www.toluna.com/contact-us, provide as many relevant details as possible (for example a screenshot and the survey number), and we will gladly assist you. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating!
Improving the survey experience and the incentives is one of our top priorities this year, so stay tuned for the exciting opportunities to follow!
See you soon on Toluna,
Mary
Toluna team
1. Toluna provides me with a survey and after answering 1 question the survey says "we are looking for another profile". Initially, I did 2 surveys and since then it is happening. I never expected this.
2. When i click on the start survey in the E-mail, it says "Können Sie das glauben? Momentan sind keine Umfragen mehr verfügbar". I need some solution for this.
Thank you for sharing your feedback with us, Vikas! I am sorry to hear that the Toluna experience has not been as good for you as we would have wished.
As each survey we offer is targeted towards a very specific demographic, you might not always qualify. To minimize your chances of being disqualified from our studies, please keep all your Profile Surveys completed and updated every six months.
If you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://www.toluna.com/contact-us, provide as many relevant details as possible (for example a screenshot and the survey number), and we will gladly assist you. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating!
Improving the survey experience and the incentives is one of our top priorities this year, so stay tuned for the exciting opportunities to follow!
See you soon on Toluna,
Mary
Toluna team
I was a new member but I did reach the minimum amount to have my rewards. I am waiting for my first payout and I was on to my second. I am just missing a few more points to reach that second one. But suddenly I'm having a issues logging in to my account last night. I did email them for steps to renew my password. But they told me my account was suspended. I provided them my personal information and I did manage to answer their survey honestly. Then suddenly they will inform me my account is suspended. I don't think I'll be having that first payout anymore. I know its not much but still a wasted time and effort.
Thank you for sharing your feedback with us, X T! I'm truly sorry to hear that you're dissatisfied with our services :( and I would love to have the opportunity to change that.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team
Scammers, robbers...They make you lose your time and energy. I've never earned noting from them here in morocco
Thank you for sharing your feedback with us, Di A! I am sorry to hear that the Toluna experience has not been as good for you as we would have wished. Our influencers’ satisfaction is a top priority for us and your review is very concerning.
We would be more than happy to further assist you if you could open a ticket at https://www.toluna.com/contactus using 'Trustpilot review follow-up' as subject.
We hope to hear from you soon,
Mary
Toluna team
Toluna is great, but upset about the removal of many favorite gift cards such as Tango, Play Station, Amazon10, I hope these cards return as soon as possible.
Thank you for sharing your feedback with us, Berdina! I am sorry to see the low rating.
Although some rewards may be out of stock at the moment, please rest assured that as soon as we have a new batch of vouchers available, the rewards will be available on the website again.
If you wish to discuss this situation further, kindly submit a ticket at https://www.toluna.com/contact-us using 'Trustpilot review - follow-up' as subject and we will gladly assist you. We are always looking for ways to improve and your opinion is very valuable to us!
Thank you,
Mary
Toluna team
My account was mysteriously suspended after I requested a payout through PayPal. They informed me my account was flagged as fraudulent, but wouldn't tell me why. I certainly understand the need to deliver accurate data to their clients, but I was answering questions honestly. I don't really think they have room to be particular about how people answer these when they're giving so little in return.
Furthermore, many of their surveys seem redundant and some take forever to complete because they ask the same questions over and over again. You waste a lot of your valuable time completing these for little compensation. I will not get the points I earned back.
We're deeply sorry to hear about your experience, Emilie, and we would like to assure you that we do not engage in such disparaging activities, as keeping the rewards away from our members. There is absolutely no reason for us to ever engage in such lowly tactics and ruin your Toluna experience.
Unfortunately, it seems that your account was caught in one of our quality checks and was subsequently suspended.
Nonetheless, we've identified the support case you opened and we will get back to you via email shortly.
Thank you for your understanding,
Mary
Toluna team
I tried this qebsite for many years so far, and I can confidently say it is one of the most descent survey websites.I always change my points into a gift card that I use for shopping in UAE.
Thank you for taking the time to send us this wonderful review, Ahmed, your feedback is much appreciated!
We are glad to hear that you enjoy the Toluna experience! Your review reaffirms the hard work we put in every day to offer the best experience to our influencers. That is very important to us and your nice words are very rewarding!
Please feel free to share your experience with your friends and virtual friends, as well. We’d be happy to welcome them in our influencers community!
Whenever you have a question or feedback to share, don’t hesitate to submit a ticket at https://www.toluna.com/contact-us and our helpdesk team will always be happy to help.
Warm wishes,
Mary
Toluna Team
I just figured answering 30 minutes of questions on an Inbox Dollar survey on line from your company. I got to the submit button at the end of the survey. The screen locked up and I didn't receive any credit. That's simply not right. In the future I will not consent to taking your surveys. This is the second like occurrence and I will let the survey sponsor know that you guys aren't worth the effort or time. I see the rest of your reviews online and can see that this type of customer service is unfair and unfortunately typical of your corporation.
Thank you for sharing your opinion, Pete! I am sorry that the Toluna experience has not been as good for you as we would have wished.
It might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results.
I would be delighted to further assist you - could you kindly submit a ticket at https://www.toluna.com/contact-us with the subject “Sitejabber review - follow-up”?
Hoping to hear from you soon,
Mary
I'm starting to think this is a scam, i am so disappointed i was very close to finishing my tasks and cashing up my points then BOOM! ALL of a sudden there's an "Error occurring with the survey loading" for 3 days?
Sorry to hear about your negative experience, Zamar! In order to be able to assist you personally, I kindly invite you to open a support case at https://www.toluna.com/contact-us with the subject 'Sitejabber review - Follow up'.
When contacting our customer service, please make sure to send as many details as possible about the issue you’re experiencing (i.e. The survey ID, screen recordings or full screenshots of the difficulties encountered, etc.). Supplying this relevant data will help our customer support team better assess the situation and be more effective in finding satisfactory resolutions.
Thank you for your cooperation,
Mary
Toluna team
I recently joined this survey site, and for the first week, it worked-was able to redeem points for a valid giftcard. My last 2 attempts to redeem-one for a GAP card and one for an AMAZON were both cancelled! Yes, the points were returned to my account, but what is the point-it looks like they won't ever let me redeem them! If you participate in good faith, as I did, and get this kind of treatment-with lame email responses from Toluna-basically saying "it's all my fault"-then this site is a waste of time!
I am sincerely sorry to hear about your experience, Gail!
I would like to reassure you we do not engage in such derogatory practices like preventing our influencers from spending their hard earned points. On the contrary, we constantly come up with different initiatives in order to encourage our members to be more active on the platform and redeem as many rewards as possible.
We've managed to identify your Toluna account and the support case you opened, and we will get back to you with additional details as soon as possible.
Thank you for your understanding,
Mary
I was locked out of my Toluna account around the same time some points I tried to redeem as a PayPal reward was cancelled and apparently credit back to my toluna account. I'm not sure what the point of reward points is if you can't even use them.
Thank you for taking the time to share your experience, Alison!
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended. Nonetheless, we've identified your support case and we will contact you via email, so that we can provide you more details and a better understanding of what happened.
Keep in touch,
Mary
Toluna team
The worst site ever. When u cum close to target they will make u do surveys completely and kick u out or the payment is pending. I have tried about 8 or 9 survey sites. These are scams cause they just want u to log onto there websites
Hello Nikitam,
As our support team already mentioned in the support case you opened, for surveys that are more complex and consequently offer a higher number of points, such as this project 2189788-ZA-AUG2, our clients will request data analysis before the points are added to the respondents' accounts, in order to ensure that the responses provided are thoughtful and truthful. For this reason, these types of projects are usually credited to our members' accounts within 4 to 6 weeks after the study has been closed(not from the moment you completed it).
During this period of time, the status in your account will be displayed as "Project Open Incentive Pending" if you have successfully completed the survey.
Whenever you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out, provide as many relevant details as possible (for example a screenshot and the survey number) and we will gladly assist you.
All the best,
Mary
Toluna team
Gift Order Cancellation - UK Amazon 5,and ******* points,i need of my points back.I worked for that,Why are doing that?
I regret hearing about this upsetting experience, Gabriela!
We've managed to identify your Toluna account and we will get back to you via email as soon as possible.
Thank you for your understanding,
Mary
Toluna team
Ordered an Amazon voucher on 20 October and still no sign of it. Web page is appalling to negotiate aorund. Don't use Toluna if you want any rewards for answering surveys.Toluna say it would be in my spam/junk folder - it's not there! I work in IT - I'm not stupid enough to ignore my spam/junk folder.
Truly sorry to hear about your recent experience, Wendy!
Following the website update, the Rewards history section is no longer available on Toluna (as the e-vouchers will now be delivered via email & PayPal payments are delivered as usual directly to our influencers' PayPal accounts). Most likely, your voucher has already been processed and sent to you, but it was caught in your spam/junk filter.
Nonetheless, we would like to further assist you- could you kindly send us an email at [email protected] with the title "Sitejabber review – Follow-up"?
We're hoping to hear from you soon,
Mary
Toluna team
After 2 hours on one survey they will freeze you on a page! No matter how many times you hit next it will bring you back to the same fake type of page that you simply cannot answer!
We sincerely regret hearing about your negative experience, Randy, and we would love to assist you further with this. Could you kindly submit a ticket at https://www.toluna.com/en_GB/contact-us with the subject “Sitejabber review - follow-up”? Please mention the survey number in question and the issues you have encountered in as much detail as you can. We will get back to you as soon as possible.
Hoping to hear from you soon!
Mary
Toluna team
I have been on this site for almost two years and it was great until now that not all surveys u completed will award your points.
Last week I redeemed via PayPal and the points were credited back into my account, now I can't even login again maybe my account was suspended for no reason and I have contacted support several times hoping i will get a feedback but no response.
Thank you for taking your time to share your feedback, Aliu! Really sorry to hear about your recent negative experience on our platform.
Rest assured that we've identified the support case you opened and we will get back to you via email as soon as possible.
Keep in touch,
Mary
Toluna team
This is nothing but a scam website. I just signed up today and when I checked the "redeem" points page, there was a message that states "We do not support rewards for your country yet, stay tuned." I live in the US and I find this strange. They immediately started sending me requests to complete surveys even though the message on their own website states that they do not support rewards for my country yet. This is all just a scam... Legitimate companies just don't operate this way... I immediately sent an unsubscribe request to their email requesting me to complete a survey and it was returned "undeliverable". I sent another request to unsubscribe me to toluna.com and it was also returned "undeliverable". SCAM!
Hello,
The rewards available in the Rewards Center have been deactivated since Friday so that our teams may prepare for the panel's migration to a new and improved platform. This update is scheduled for today, Monday, the 12th of September; the Toluna website & app will be down during the update.
An official communication on this matter has been sent to our influencers in advance, so they are up to date with the upcoming changes and to have time to request their points beforehand, if needed.
You will be able to redeem your points after the migration as well, however, the rewards will be unavailable for a brief period of time, before and during the transition to the new platform.
If there is anything we can do for you, just let us know at https://us.toluna.com/contactus,
Mary
Toluna team
I used to enjoy doing Toluna surveys but for the last month or so, I get right to the end of my survey, they thank me for it and them when I submit it, I get a message saying 'oops, it's not you, it's us' and all my effort, someometimes up to 30 minutes is wasted. Other times, I get to the end, submit it and get told I haven't qualified. I'd like to know what's going on as I'm now reluctant to water my time on a survey that will not give me my hard earned points!
Dear Jaqueline,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked.
Unfortunately, it might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results. Nevertheless, whenever you wish to report an issue or simply check your participation status in a survey, please don't hesitate to reach out to us at https://toluna.com/contactus, provide as many relevant details as possible (for example a screenshot and the survey number) and we will gladly assist you.
See you soon on Toluna,
Mary
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Thank you for sharing your feedback with us, Anne! Truly sorry to hear about your experience.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this if you could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”.
Hoping to hear from you soon!
Mary
Toluna team