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I had 2 issues: They first told me I won a show and then couldnt purchase tickets for it.
They then put me on a waitlist and told me later that day I had won again.
Only after completing the purchase did it show me the dates and times were completely different from the first show I had won. I had entered both BUT there was no communication that this was a different show.
The website was also acting up so didnt show me the exact time and date (nor the sms nor emails i received) but i didnt think much of it till i had a problem. Too late. Customer service prattles on about no refunds... even when their website has issues.
Unfortunate... I love these kind of websites but not this kind of behavior or customer service
So many good experiences with this company, Kinky Boots, An American in Paris and the wonderful 42nd Street to name but a few.
Always a great price and service, highly recommended to all.
