TodayTix

Problems with card paying. Diff card timed out. Thinking npw scam. Realised diff show time quoted from theatre site. Cancelling pyt cards.

If you cannot go (my wife caught Covid and we cancelled our trip) and do not purchase their "insurance" -- which gives you a limited-time voucher -- they claim they will sell them. But it appears they sell nearby empty seats instead of yours unless the show is sold out, They will not let you cut the price to make them more attractive. To boot, they would not release the tickets until 12 hours before showtime, nor even tell us our seat numbers, so we could not offer them on StubHub in a timely way at an attractive price. That dead loss of hundreds of dollars was not true of their rivals.

I needed to change the tickets I booked and got perfect help within one day. Thanks a lot, much appreciated!

These charge £24 on top of the Bona fide ticket price(see pictures)
Go direct to the intended theatre for a genuine price

Best seats in the house very lovly peopel on the phoen gald to have phone this sight tryed buying tickets the other was and cost more and very bad seat love TodayTix

As I was purchasing tickets for a show the TodayTix app kicked me out and I went back in and continued to buy the ticket. It changed the ticket date from what I had selected to be the next showing (today). I messaged them saying there was a mistake and they refused to help saying all purchases are final. I contested it on my credit card and got my money back. They also use bait and switch methods of emailing you saying $50 tickets are available and then saying that tickets at that price are all sold out and now you need to pay $150. Definitely do not use them for tickets if avoidable.

I purchased tickets and was unable to use them due to a family emergency. I enquired about a credit and was told I could resell the tickets for about 50 percent of costs and a huge admin fee. I said 'no thanks'. I gave the tickets to a friend. When he tried to open them, they tried to charge him. I have already paid in full! This is very poor and unethical business practices. Do not use this service. They need to do better!

They dont care about the safety and health of their clients. The wildfires in Canada made NY air unbearable for everybody and i had to cancel. No refund from them. For them i had to go and maybe end up in the hospital..

I was supposed to attend a show on May 21,2023 but decided not to as one of the main actors was out that day. The box office of the theater provided me with a paper stating I was able to get a refund or exchange my ticket. I reached out to TodayTix since I had purchased my ticket through them, and they told me there was nothing they could do despite the proof I sent them from the box office. Apparently, I had until 9am the next morning to request a refund/exchange, but nowhere on their website or terms and conditions does it state that. When I asked to be directed to where it says I only had until the next morning to submit my request, I was ignored. As a loyal TodayTix fan I'm so sad to say that I will never be purchasing though them again.

Purchased tickets in Rear Center Orchestra for Chicago on Broadway in NYC. Was given tickets on far end of side orchestra with limited view. No advance notice was given and customer service offered no compensation. They claim they exchanged for an equivalent seat, despite the fact that the provided seats retail for $40 less. Misleading and fraudulent company. Avoid doing business with them.

- Absolutely disappointed with this digital ticketing platform,TodayTix. My daughter graduated from nursing school. I surprised her with a day trip from Florida to New York to watch a Broadway show. The play started at 2 PM our arrival to LaGuardia Airport was supposed to be at 9:45 AM giving us more than enough time to enjoy the play however; when we boarded the plane in Florida the pilot announce the jet was having mechanical issues and that there will be a four hour delay. I immediately,mistakenly called Tele charge which is Broadway's Official Source for Shows and Ticket purchasing. I explained my situations to tele charge customer service & after a brief hold he explained that I had not purchased the tickets VIA tele charge. He apologized and said "if you would have purchase the tickets with us, I would've immediately refunded you" I called TodayTix expecting the same empathy tele charge provided…Boy I was wrong. TodayTix customer service flat out immediately said absolutely not, no refunds, no rescheduling, sorry, can't help you. Please consider purchasing tickets with Telecharge and not TodayTix. I will never book again with TodayTix.

https://mtc.telecharge.com/mobile/AllEvents.aspx

Telecharge Customer Service *******210 or *******835.

Warning about TodayTix and their poor business practices! If you buy tickets from TodayTix and cannot attend the event, you will lose the money you spent for several reasons. 1. There are no refunds or exchanges. 2. Even if your ticket will be delivered electronically, TodayTix won't send it to you until 12 hours before the event, making it nearly impossible to resell last minute. 3. While they allow you to change the email for ticket delivery, they won't allow you to split the tickets. This means that if you buy multiple tickets, you'd have to sell all of them together or lose money on the extra, unsold tickets. Don't waste your money with their "cheap tickets" and buy direct from the event venue or from a reseller with more reasonable and humane policies.

They sell by sections in a theatre, but due to their business model, there are times where they will provide you tickets to a completely different section. This is MISLEADING at the very least. And yes, customer service will argue that the ticket price paid equates to the seats provided blah blah.

We don't care. Bottomline is we pay for a specific SECTION in the theater. You're required to provide us any seat WITHIN that section and nothing else. Give a refund otherwise. Common sense. It's not the customer's fault if you made a mistake in pricing.

I'm dying to see how TodayTix will respond to this. There are similar complaints here which they conveniently ignore. Deceitful practices.

Incredibly dishonest company. I purchased tickets for left side orchestra. When I made the purchase there were a lot of available good tickets. I checked the shows ticket site as well as the theaters. When you purchase tickets it says "best available at time of purchase". I called the company to confirm. So I had an idea of where my tickets should be. When I received my tickets (day of is the only way they will send them) I was shocked to see that I was all the way towards the back of the left orchestra. I called the company and they said "it is whatever the theater sends us" despite their website very explicitly saying "best available at time of purchase". I guess they don't expect customers to actually check to see what is available when they make a purchase (I did though and took a screenshot). I then checked and noticed that they had changed what qualified as "left orchestra". All the good seats on the left side of the orchestra had been changed to "center orchestra", so the seats I should have received, no longer qualified even though they charged me for them. It went from the entire left orchestra being included in my purchase to only the last several rows. They did this AFTER i made my purchase. So they changed the terms of my purchase, after the purchase and did not alert me and then refused to refund my money. This is fraud. Because it was day of, they told me that they could not refund my money OR provide me with different seats (remember, they will ONLY provide the tickets day of). They were selling the seats the put me in (on all dates going forward) for half of what they had charged me. They charged me for $160 seats and then removed those seats from the options, and gave me $80 seats. After several phone calls and emails, they offered to refund some of the money in the form of credit. I told them that I did not want credit and what they had done was dishonest and fraudulent, and they just stopped responding. I even sent them a screenshot of the tickets that were available when I made my purchase to show what should have been available. I checked several other sites and not a single one had anything on the left orchestra marked as "center orchestra". Do not use this company.

Poorly ran company. I purchased two tickets on thanksgiving with the TICKET PROTECTION plam. What do you think of when you read ticket protection? Wait let me guess because I am such a genius, you believe that YOUR TICKECT IS SECURED, REFUNDABLE, EXCHANGABLE, AND ALL THE OTHER STUFF, IF CANCELED WITHIN A REASONABLE TIME. This dumb $#*!ing company says the tickets are non-refundable even with TICKET PROTECTION. Wasted almost $400 on these dumb tickets that I can't use. This company is a piece of crap. In a few years, the market will kick them out of here. There ratings are so low and people don't like their platform. I see why, definitely not a company I would be proud to work for or have.

Buy the tickets from anywhere else! We bought the tickets for cirque du soleil to celebrate valentines. Show was cancelled on the day so we were informed when we arrived (wasted money for parking and petrol) royal Albert hall refunded those costs - this company issued the vouchers for the cost of tickets and didn't despite multiple attempts of contact responded to emails. Show for the subsequent days was booked out and now I have nearly 200£ in vouchers which I have no use for!

Never received the exchanged vouchers of my booking and no one will assist me since the expiration date of the vouchers that i never received in the first place has passed. Wont get back to my emails, tried online chat twice last time the assistant called Prinna just said "This chat will now close" "Your query has been marked as resolved". I dont think i ll be able to get my vouchers at this point but i wouldnt recommend this service to anyone

Snowstorm hits I contact the box office who say they understand just contact todays tix to reschedule. TodaysTix send a generated email saying no. Do yourself a favor and trust everyone when they say this comapny is not worth it!