On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Thank you for understanding my issue regarding a Broadway show and responding promptly to my request
I had a problem using the code and wrote an email to TodayTix who replied immediately and offered the solution to the problem that was of my making. A truly refreshing process which was much appreciated. Thank you.
Good offers like Lottery Rush and Friday forty too - which help us getting great tickets at a very low price at times.
We had looked forward to celebrating my wife's birthday in NYC and the main purpose of the trip was to see three shows on Broadway. We came down with Covid and made the call that it was not prudent for us to travel and potentially bring illness. We were really in a quandary as we had spent a lot of money booking things. Today Tix was great and handled all of our show cancellation requests. They contacted each of the box offices and were successful in getting full refunds. In the end, we were fully refunded on tickets, hotel, and flights by making the right decision.
We will look forward to rebooking our trip to New York and tickets to Broadway shows through you after we recover. We love TodayTix!
Everything about my ticket purchase was a fiasco and while I received an auto-response to my email indicated I would hear back withing 24 hours, I never heard a word.
I love the ease of the app. I had a significant issue that I had to deal with and she was wonderful. She understand my issue and resolved it. I would use this app again and recommend it to all. Thank you.
I am using Todaytix a while now, I won lottery tickets for Harry Potter Broadway Show.everything went smoothly. We had 2nd row tickets! My son (8 years old) first time on Broadway,he was amazed! Thank you for making this happen!.
Recently i purchased a Cruise with Santa event and by mistake i chose wrong date! I send an email and Tavi (shoutout to Tavi) was quick,helpfull and no problems he managed to refund my tickets so i can reorder a diferent date! Mind you my family came from Greece to visit us after 10 years and it was a cruise i wanted to do before they leave back.Again. No disappointment from Todaytix and Tavi! Thank you, Thank you, Thank you!
I emailed support as thought I'd bought 4 tickets but there was a glitch with the transaction (I think with me/my bank). I was very impressed to have an informative, helpful & personal reply to my query within 15mins! I also like the clarity of the app showing ticket options & prices
I had tickets to see Les Miserables but due to a hospital appointment I would be unable to make the date on the ticket.I contacted Today Tix to see if they could send me a voucher so that I could exchange tickets for another date,
I received an email a few minutes later agreeing to my request which I was delighted with.
I just want to say thank you for such a fast response and agreeing to let me exchange tickets for another day, as I have dealt with other agencies who would not allow this to be done.
Great service today, friendly and helpful with exchange of tickets that I purch9and needed to change. So efficient response and help! Thank you, appreciate.
A special thank you to Shelly whom came back to me quickly and to today tix for allowing me to swap ticket dates due to me having booked the date wrong due to being heavily dosed up on pain relief after a bad fall. I couldn't believe how quickly and efficiently this was dealt with and a real understanding and of my personal
Circumstance as opposed to just quoting terms and conditions like many other companies would have. I cannot thank you enough
Not only have I been a lucky winner a few times but I find the site easy to navigate. If I ever have a question, somebody always gets back to me. Keep up the good work.
I bought great tickets through todaytix. Great price when i had a problem, there coustumer service really helped
TodayTix is the first place I search in order to see the latest shows.
Christian is amazing, efficient & very professional!
I had to cancel my show ticket as my flight was cancelled and could not arrive to the show.
The support team helped me and I was able to receive refund for my ticket.
I will use the app on my next trip, for sure.
The reservation process was clear and easy.
I had to cancel and got a reply to my question within minutes. I will use this service again.
My issue over 'rush' tickets was raised and dealt with so speedily & professionally. Well done all
Had an emergency and had to resell my tickets. Tickets were sold and todaytix offers no refunds. The receipt is misleading and says "refunded" even though the language should say money transferred to a voucher. If the communication was clear I would not have complained. I feel like my $ was stolen.
It's a very easy and fantastic app. I love that they also have the lottery tickets on there as well and that you can set alerts. It's very user friendly. If you should need help, a rep gets back to you in a timely manner and answers your questions.
Hey Francine!
Thanks so much for leaving your review! We truly value our customers and pride ourselves on delivering personal customer care service to all of our customers, old and new!
We look forward to welcoming you back to the theatre soon!
The Customer Care Team
I dont discount the bad reviews here but MY EXPERIENCES here in SF have been short of perfect. Used TodayTix several times and have never been disappointed.
Most recently id requested 8 seats together in Orchestra -- well u can only buy 6 at a time -- but TT customer svc suggested i buy 6 then the other 2 tix & they would do their best to seat them all together. THEY DID. Not upstairs but in ORCH as purchased. Awesome.
Other times i purchased Balcony tix only to be upgraded at the box office to MEZZ or better! Wasnt expecting but super pleasantly surprised nonetheless. Perhaps the partner theatre cos out here are more proactive? Regardless -- 5 stars.
Hello Gillian,
Thank you so much for your feedback - this is really important to us.
When requesting to put your tickets up for resale, we send you the terms and conditions we need you to accept before relisting your tickets. In these terms and conditions, it states:
"Read through and agree to our terms and conditions below.
We'll automatically list your tickets for resale, offering them at a lower price if needed.
When your tickets resell, you'll receive a voucher for the purchase value,
You can reclaim unsold tickets at any time for no charge.
We’re confident your tickets will find a new home. 70% of tickets resell, and 30% are released back to their original purchasers before the show."
Only once these terms and conditions are accepted do we relist your tickets. We will ensure it is clearer for our customers in the future - thank you for brining this to our attention!
The Customer Care Team