TobiReviews 853

I had a return and couldn't get their return label to print. Tried time and time again. They wouldn't respond to the 3 emails I sent them. VERY FRUSTRATING. Finally they responded and said all emails were going into spam. Was that my fault? And why didn't the return label print. After a lot of waste energy they gave me in store credit. As if I want to shop there again.
Stay away from them. They are very unprofessional. And a lot of their clothes are stiched lop sided.

This site is full of lovely clothes and new clothes are added very often HOWEVER I ordered a dress for my birthday because I loved the look of it and it took ages to arrive. When I finally did receive it, I was happy with the dress but then I wore it for my night out and within the first half an hour of wearing it the zip broke! I couldn't fix it so was walking around with my back on show and felt stupid and embarrassed, it ruined my whole night as it was my birthday.

I ordered from here despite the horrible reviews because I LOVED one of the dresses. Everything came with free two-day shipping and the quality was better than I expected. Everything fit will and nothing was oddly short. One of the items that I had ordered was out of stock, but I received an email letting me know.
Be sure to read their size chart. Compared to other companies their clothes run small, but the clothes are accurate to their sizing.
Also, if you don't REALLY look at the pictures, you are more likely to be disappointed. By really looking, you'll be able to tell that a sweater isn't going to be as thick as you imagined, etc. (you can also look at the material).

I've ordered from here a couple times. My stuff always comes within 5-6 days. They once sent me the wrong size in a dress I bought, I emailed them and received a response within literally two minutes; they sent in a request to ship me the dress in the correct size and gave me a prepaid label to return the wrong dress. I wasn't charged anything and they were very apologetic. I'm not sure why all of these people have such bad reviews but their customer service was awesome and quick to respond.

It really surprises me how many people had such bad experiences with this site. I bought fifteen items of clothing and received the package in less than a week. After opening and trying on all of my new clothes, I found that I needed to send back four items due to size issues. I emailed the help address on their website and within 24 hours had a response answering my questions. After sending the package out and waiting a few days, I emailed once more to be sure that they had received my returns and, again, within 24 hours I had an extremely pleasant and informative response.

As for people complaining about the quality, I personally feel that I payed a fair price for the items I received. As it was my first time shopping on Tobi, I was allowed 50% off my total purchase, leaving each item of clothing to be about 25-30 dollars... About the same as I would spend at a store such as Forever21.

Overall I am very pleased with my purchase and will definitely shop there again.

I hate this website! Sure, a lot of their clothes are cute. But when I applied my promo code to receive 50% off my order, they only took off ~36% WTF! That is such a random number. The promo code said "50% off entire purchase." It didn't say anything about exclusions. Soooooo sketchy. I ended up paying $10 more than I was supposed to.
Secondly, the quality of the clothes is horrible. So not worth what I paid for. For their high prices, I would imagine great quality. But I guess I was wrong...
Also, their customer service sucks. There is no phone number so you have to communicate with them through email, which is not very effective when you need urgent help.
This website deserves to be shut down! I am never shopping at tobi ever again! And I am warning all of you to not shop there either. You're better off shopping at forever 21.

I recently bought a dress from Tobi. As it was my first purchase I got the 50% off. So the $46 dress I received was only $23, I was stoked. I could have easily fit into a medium but went ahead and bought a large because I'm pregnant and I'm starting to show. I also like how they tell you what the fabric is made out of so I was more keen on getting this dress because it had some spandex in it. I bought it on a Friday and received it in my mailbox on Wednesday. Quick shipping, no issues whatsoever. I will definitely be buying from them again. 100% recommend!

I was deeply disappointed with my tobi.com experience!
I wish I had read reviews before purchasing!
I'm just glad I didn't spend more money than I did,
Material was cheap horrible quality and I ordered an AUS/UK size 10 and it barely fit my petite size 6 sister.
Plus one of the shirts I wanted was removed from my order without my knowledge, I wasn't charged for it but i only found out when my parcel arrived with a sorry note and a cheap necklace to try make up for it.
Tobi looks like a good website, but I'm telling you as a very experienced online shopper to steer clear of this site, i was dragged in by the cheap pricing and 50%, and essentially I got what I paid for.

I've previously ordered from Tobi and had no problem with it. However, the most recent time I ordered, I opened the package addressed to me only to find someone else's completely different order inside. After a few emails with the TobiCare team I discovered that they would not send me my package until they had received& processed the one that they had mistakenly sent me. About 2 weeks later I FINALLY got the right package in the mail. Low and behold, majority of the stuff ran too short/small so I needed to send over half of it back. By the time Tobi received my return package their "30 days past original shipment date" return policy had expired and they sent my shipment back to me. I was not even allowed to Exchange the items that were still in stock for different sizes. This is over $150 in clothes that don't fit me and I have to keep because Tobi penalized me for their mistake. I will NEVER order from this company again.

I made my first order with Tobi about 2 weeks ago. I finally figured out how to activate my 50% off so I figured that I would give it a shot. My order arrived promptly. However, the quality of the clothing was deplorable. I really could not believe how cheap the material was. I got everything half off and still felt ripped off. I can't imagine how I'd felt if I had paid full price ($61 for a maxi dress in cheap t-shirt material). Also everything ran super SHORT. I am not sure if Tobi is a petite specialty site, but I am 5'8" and both of the short dresses I ordered failed to cover my lady parts. The maxi and midi I ordered stopped awkwardly short as well. I have returned 3/4 dresses. The only reason I did not return the last one is that it was a final sale clearance item. I plan to give it to my friend who is of similar build, but is shorter. The website reflects that they have received the returned items and my account has been credited. Unfortunately, that money has yet to hit my bank account. Maybe that is a delay with my bank/debit card. Hopefully the money will post soon. I will not shop with Tobi again. I think I will stick with ASOS. At least their items are accurately reflected on their site.

So the reason I gave Tobi.com 4 stars was because I first ordered a pair of bell bottom pants on Friday night and over the weekend they became out of stock, then Monday I find out my order has been canceled due to it not being in stock and I got an email from a representative and they were very informative and answered me quickly. So I saw another pair of pants I liked the Avant Garden Pants and decided to order them because I still wanted a pair of bell bottoms. I ordered them on Tuesday and my order got processed so quickly and shipped through USPS First Class Surepost or whatever and it actually came on Thursday (4/3), today. I live in New York and the package came from California so that was so quick! I recommend ordering from this site, especially because of the 50% off and the great items! I love the pants and just tried them on and got them in a size S and they fit perfect (I am a waist 27 usually). Anyways A+!