Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tobi

Tobi

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tobi?
grey stargrey stargrey stargrey stargrey star

Tobi Reviews Summary

The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
125
value
141
shipping
143
returns
53
quality
321

Instant Feedback

4,154 reviews

We monitor reviews for authenticity

Maine
1 review
2 helpful votes
Follow Sara P.
Unfollow Sara P.
Share Review
Report Review

I have ordered three dresses from Tobi. I have had no problems with shipping, all 3 times my dress has arrived in 3 days (I live on the east coast.)I am 5'4" and 98 pounds. The loose dress I ordered fit great and I could wear it again, it was an xs. The second dress I ordered was the "Free Flight" dress in an xs. It fit my waist and hips perfect, but the zipper broke when I tried to put it over my chest, and I am NOT big in that area to begin with. I exchanged for a small and it was much too long and baggy by my neck, this was unfortunate. However I just got the "See me sequin" dress in an xs and it fits wonderful, its just very short. I have had both good and bad experiences but for the most part Tobi has been a good site and I will continue to shop there.

Date of experience: September 22, 2014
Ohio
1 review
2 helpful votes
Follow Maccy L.
Unfollow Maccy L.
Share Review
Report Review

I really loved everything I ordered. The dresses are quite short, but then again I'm 5'10" so every dress is short. I ordered a medium in everything, and the loose dresses fit great. The tight ones were a little too small so I needed to return them. The service was great and they made everything really easy. I will order from them again.

Date of experience: September 19, 2014
New Jersey
1 review
14 helpful votes
Follow Eileen A.
Unfollow Eileen A.
Share Review
Report Review

Uh if you're going to talk about how the "quality isn't good for what you payed for" how about walking into gucci or versace, they should have the "quality" you're looking for! :)) ))))

Date of experience: September 18, 2014
California
2 reviews
18 helpful votes
Follow Isabel O.
Unfollow Isabel O.
Share Review
Report Review

I ordered the "I heart lace romper" on the 9th of September, today is the 18. Opened it, excited to try it on and the zipper is broken! Didn't they see it when they put it in the package?! I want to wear it next weekend and luckily my mom can just replace the zipper. But this made me VERY upset. $40 on a romper with a broken zipper. Not buying from them again!

Date of experience: September 18, 2014
Canada
2 reviews
7 helpful votes
Follow Charlotte C.
Unfollow Charlotte C.
Share Review
Report Review

I haven't actually purchased from Tobi, but I was looking on their site and saw a romper that I already bought from Sheinside.com (another hit and miss place, but at least the prices are good) for like, $20 or something on SALE for $50, marked down from $75!

Date of experience: September 15, 2014
Alabama
1 review
0 helpful votes
Follow McKenna D.
Unfollow McKenna D.
Share Review
Report Review

I am 5'4" and I ordered a small See Me Sequin Bodycon dress. The shipping was great, but the dress was horrible! A wear a 4 in jeans, and I'm 115 pounds and this dress does not even cover my underwear! You CANNOT walk in this dress without it riding up above your waist like a shirt! Do not waste your time or money on this joke of a website!

Date of experience: September 13, 2014
Australia
1 review
2 helpful votes
Follow Charlotte S.
Unfollow Charlotte S.
Share Review
Report Review

Terrible!
September 8, 2014

Terrible! So I ordered a skirt and about a week later they sent me an email saying it is out of stock, even though it was still advertised on their website! For about 3 weeks I have been asking for my money back but according to them 'I wasnt charged for the item' when I clearly checked my bank details and they have taken the money from my account. Terrible customer service and I wish I had listened to my friend when she told me that when she ordered from Tobi they sent her a completely different dress!
Im appalled from this website and they should close down.

Date of experience: September 8, 2014
Israel
2 reviews
7 helpful votes
Follow Yaharin B.
Unfollow Yaharin B.
Share Review
Report Review

I bought this dress: http://www.tobi.com/product/*******-tobi-out-of-bed-maxi-dress?color_id=*******

And i would like to say a few things:
First, the servise on my case was nice - they respond very quickly and with curtesy but to be honest i realy didnt need many thing from them.
Everybody here say the quality is bad and they are right but to be honest i didnt expect much - in the description they said that its polyester so i knew that i wasnt going to get hight quality fabric.
I live in israel and the dress arrived in a week wich is great! I was very pleased!
And one last thing - i ordered M size and it was great on me and i am usialy M but it is a bit tight so be carful.
In conclusion, it was an ok expiriens for me. If you want here is a couple of tips:
Buy only on 50% off - this is the true price, dont expect much and know that the sizes are small so take that in mind.

Good luck :)

Date of experience: September 7, 2014
Canada
1 review
2 helpful votes
Follow cey l.
Unfollow cey l.
Share Review
Report Review

I ordered a few dresses from them before... and they were really bad quality and they charged an expected import fee with no disclaimer included... i decided to give this site one more chance lately and got it shipped to a usa address and the item looks nothing like it did in the picture. I am pretty dissappointed and i dont recommend it

Date of experience: September 1, 2014
Illinois
1 review
1 helpful vote
Follow Ciera S.
Unfollow Ciera S.
Share Review
Report Review

The worst quality of clothing I have ever purchased! One of the shirts I ordered was not even completely sewed, looks unfinished and unwearable. I am unable to return it because it was final sale! Another shirt broke the FIRST time I wore it! Horrible service and quality especially considering the prices they charge. Unacceptable! I will never purchase from them again!

Date of experience: August 31, 2014
Canada
1 review
1 helpful vote
Follow Sadie G.
Unfollow Sadie G.
Share Review
Report Review

I just received my Tobi "double the charm" dress in black. I was worried when ordering as the TOBI reviews were terrible. I should have listened. The dress is very cheap material and it is completely see-through. I will have to get a black slip to wear under it. Quality definitely not worth the $64 they were selling it for. Luckily I used my 50% and got it for $32 which is still way more then it's worth. I am not going to bother returning it but I would not purchase from TOBI again. On a good note, the customer service was great when I wanted to switch sizes before it was shipped.

Date of experience: August 29, 2014
Kansas
2 reviews
2 helpful votes
Follow Victoria H.
Unfollow Victoria H.
Share Review
Report Review

I am 5'6" and 95lbs
August 28, 2014

I am 5'6" and 95lbs. I ordered a dress in a xs based on the information they provided. I paid for expedited shipping as well. The dress wouldn't even go around rib cage! It was freaking unbelievable how small this dress was. The information was way off, and I spent all that money to get it shipped before my trip out of the country for no reason. Not only that, but I don't have the funds in my account to place a new order for the exchange, so I'm just kind of lost as to what to do at this point. Never ordering anything from them again.

Date of experience: August 28, 2014
Texas
1 review
1 helpful vote
Follow Ashley W.
Unfollow Ashley W.
Share Review
Report Review

I ordered a dress that fit me perfectly, but was wayyy too short. It was a maxi dress, I ordered a Medium. The model they showed was 5'7" and had heels on with the dress so I thought I would be good to go. I am 5'6" and when I tried on the dress it was 3 inches from the ground still. The photo they showed was VERY deceiving. However, the shipping was very fast. The material was very thin as well, but would have been fine.

Date of experience: August 28, 2014
Kansas
1 review
3 helpful votes
Follow Karin K.
Unfollow Karin K.
Share Review
Report Review

Don't not buy if you want cheap, worn out looking material. A size medium is like an extra small and it doesn't look like it does on the website. Shipping was Fairley fast but that's were the good ends. I am vary disappointed that I bought a $20.00 pair of pants that look like children have sown it. Even the tobi tag Is sown only half way on. I will not be buying from this store again and now I have a 20 dollar pair of pants the I cant even wear smh -.- I wish I could rate this negative.

Date of experience: August 27, 2014
Florida
5 reviews
33 helpful votes
Follow Lauren E.
Unfollow Lauren E.
Share Review
Report Review

I was worried after I placed my order and then read the reviews afterwards and saw what people were saying. However, I had a great experience ordering from this company! I got 4 dresses for $100 using the 50% code, and they arrived in Florida in 3 days! The quality of the clothing is obviously what you would expect for the price, but everything fits great in an XS, the dresses are lined, nothing is see-through or too short, and everything looks exactly the way it did online! Very happy with my purchase and would definitely use this site again.

Date of experience: August 25, 2014
Texas
1 review
2 helpful votes
Follow D C.
Unfollow D C.
Share Review
Report Review

I ordered 3 items from the site and was unfortunately very disappointed. All three dresses were very thin material, completely see through, and they're charging 30+ bucks for them without the 50% off, are you kidding me? Horrible dissatisfied... but at least they accept refunds I guess. I thought they looked SO cute online. Not at all once they arrived. Aug!
I only gave it 2 stars because my items came super fast (within 3 days).

Date of experience: August 22, 2014
Turkiye
1 review
3 helpful votes
Follow NINOSKA G.
Unfollow NINOSKA G.
Share Review
Report Review

Tobi customer service is CRAP!
They request from customers things they cannot provide since banks in the world do not work as they work in United States.
I wont buy from them again!

Date of experience: August 21, 2014
Georgia
1 review
3 helpful votes
Follow Dominika S.
Unfollow Dominika S.
Share Review
Report Review

I am very pleased with my purchases from Tobi every time I place an order. There were a few instances where I had to return some items but did not run into any problems returning the merchandise. The money was always returned to my credit card within 3-4 weeks. Some people mentioned that the material is cheap. You get what you pay for. Of course, if you get a $20 shirt it will not be high end quality. I got a few dresses/shirts and loved them. Last time, I tried returning a dress I could not print a return label. I e-mailed Tobi and got a response within 20 mins. I was advised that there is no return label for international purchases (I am from Toronto and the merchandise comes from San Francisco). Overall, great experience and no trouble!

Date of experience: August 20, 2014
Illinois
1 review
5 helpful votes
Follow Stephanie T.
Unfollow Stephanie T.
Share Review
Report Review

Unlike everyone else I had a great experience with Tobi! My order was shipped the day after it was placed and it arrived 2-3 days later; exactly as the tracker said it would. All of the things I ordered was there in the correct sizes and good condition. I am 5'2'' and 108 pounds and I fit perfectly into a small. Of course the maxi dress I got was too long but its nothing a little sewing can't fix! Overall quality is great and I will definitely order again!

Date of experience: August 13, 2014
Brazil
1 review
1 helpful vote
Follow Paula N.
Unfollow Paula N.
Share Review
Report Review

I´m from Rio, Brazil and the first time I bought clothes from this store I payed the shipping because I wanted to get my stuff before I traveled and eveything arrived perfectly in ONE WEEK. I don´t recommend anyone from Brazil to buy as much as I did because the taxes were ridiculous, it cost about the whole purchase and I bought a lot of stuff, but these taxes I payed had nothing to do with the store Tobi. I did have to adgest a romper (because it was too long) and I could have gotten an XS on maybe two items but it´s nothing that a belt can´t fix. The seconed time I bought from Tobi I had the stuff delivered to my dads hotel in The U.S. and funny that the stuff I bought the seconed time around I actually thought they could have been a little bigger once I saw them but when I tried them on I liked how they fit. No need to say that I love shopping at Tobi but only with the 50% discount code. I wouldn´t have payed full price for any of the items.

Date of experience: August 13, 2014

From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.


+21
See all photos