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Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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I liked the fact that the colour of the pants was exactly what I saw on the website.
Great(: fast delivery and extra goodies! Everything came as expected
Very easy to use and fast shipping. Site very easy to use also
I enjoy the products Tobi has to offer, no complaints
My dress didn't fit how I thought it would and I am going to return it.
First time ordering and I am satisfied! Shipping was fast as well which was a plus
Still waiting on a refund for one of the most poorly made garments I've ever seen! Was offended by the response given for the quality of said garment and to my refund request.
The dress is beautiful and I'm so happy with the purchase.
Easy shopping online, fast shipping. Clothes were great quality for a good sale price. Overall great experience
Good the dress kept breaking though so i had to sew it a lot
I do not like that you can't return for your payment back, but for store credit.
Quick and easy to shop it was a great find for the dress I found
Super fast shipping, great customer service. Absolutely love you guys
It was great the dresses I ordered had good quality.
It was quick for shipping! Very nice quality for the dress. Purchased size Xs but recieved S... overall, it fits. So not complaining
Lovely dress! Received lots of compliments at the event :)
I wanted to apply the 50% off because this was my first purchase and it would not let me apply it.
I wanted to apply the 50% off because this was my first purchase and it would not let me apply it.
Great! Really easy process and would definitely shop here again
Poor quality and unable to get a response from customer service
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members