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Tmart.com

2.4
tmart.com

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

NL
1 review
2 helpful votes
Follow Cheny z.
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Tmart is a site that is a little bit like Amazon in my opinion. It has a little bit of everything from Beauty, Fashion, DIY, Photography to accessories. Prices are very reasonable too so if you fancy a little bit of bargain shopping then have a little browse. The lace shorts I have on can be found there and costs just £6. Very cheap and comfortably.

Date of experience: June 19, 2014
Canada
2 reviews
125 helpful votes
Follow Jason T.
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I ordered a Laptop Battery from this company for a customer of mine. It has been more than 42 days and I have not received the item! I see a lot of other people saying the same or worse. If you have also had an experience like this, please email me. I am considering taking legal action against the owners of Tmart.com. Probably in the form of a class action lawsuit. Please contact me at *******@hotmail.com or call me at home *******506.

Cheers, Jason

Date of experience: June 17, 2014
South Carolina
1 review
120 helpful votes
Follow Enilorac O.
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I ordered a soft "cloth" tape measure from these folks, planning to use it for sewing: pretty simple, you'd think. To begin with, it is not cloth, but plastic (which I'd sort of expected); but much worse, the English measure side is 130% inaccurate: my 31" waist measures 24" on this tape! For whatever reason, the metric side is correct, so for $2.72 - including shipping - I got half an incorrectly described product which took several weeks to be delivered. I certainly won't EVER again order anything from these folks!

Date of experience: June 16, 2014
Wisconsin
1 review
118 helpful votes
Follow Eric G.
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First off every good review on here is fake... it is a Tmart employee... I have ordered from them a few times with a little success. But 99 percent of the time the item arrives damaged or nothing close to the description or pics.
Forget about chatting with the morons on the chat... you will chat 5 different times and get five different excuses... chat has been down for 10 days anyway. As well as not answering tickets or emails.
There prices are a rip off if you are dropshipping... you cant get ahold of the idiots. Just not worth your time.
Again all the goid reviews are fake... read them you can tell... plus Tmart is known for surfing the web posting posotive reviews... even the USA warehouse makes China look worse than it already is to deal with.

Date of experience: June 13, 2014
Texas
1 review
120 helpful votes
Follow Paul H.
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Don't buy from them
June 12, 2014

Don't buy from them. The billing company Globebill took my payment and also charged a fee for transaction. It's been a month and still no product. Tmart customer service did not give any definitive answers as to where my product is and could not understand their broken English. I would not recommend purchasing from.

Date of experience: June 12, 2014
Kansas
1 review
120 helpful votes
Follow Alyssha W.
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This is site is so bad i wish there was on option for zero stars! First off when you order something from they never send an order confirmation or order number. Then when you get your package it may or may not have everything you have paid for inside. Then when you go to website to contact them for help they have made it IMPOSSIBLE!. You can't email, live chat, or submit " a ticket" without an order number. I DON'T HAVE AN ORDER NUMBER BECAUSE THEY NEVER SENT ONE! You can't find a phone number to save your life... even after an hour of searching online. The items are cheap and the price may sound appealing but don't fall for it. You wont be saving any money if you don't get what you paid for. A phone call or my money back would be nice... but I know I am just out on this one. Don't anyone else fall for this hong kong (junk store) scam!

Date of experience: June 11, 2014
Florida
5 reviews
121 helpful votes
Follow donna c.
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Worst ever got a defective tablet worked until needed to charge was grandsons birthday present. Still have not recieved my refund. I paid for quick ship was shipped regular.No customer service! They suck. Had to purchase another from Amazon should have from start! I was willing to take another was out of stock!

Date of experience: June 10, 2014
Mississippi
1 review
121 helpful votes
Follow Leslie C.
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For those interested in repairing your own Iphone:

These folks are a total waste of time, very quick to get your money but the product descriptions are all bad.
IE: digitizer screen combo that sells for 13.00 is only glass screen.

Now trying to return and now have 6 different responses from what appears to be robot, and all tho I reply withe answers they request including photos they requested, all I get is another BS email from another rep wanting the same info.
A huge loop and they frustrate you so bad that you just give up.

Total loosers do not use.

Date of experience: June 6, 2014
California
1 review
0 helpful votes
Follow Amber r.
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Do not shop at Tmart. It is a scam.
I lost my money and my time dealing with then

Date of experience: June 6, 2014
Hungary
1 review
119 helpful votes
Follow Victor N.
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Tmart sucks
June 4, 2014

Tmart sucks.
Sent me several items total about $32. One item was defective (cost$9). When opened dispute w/Paypal, they said to stop the dispute FIRST, then they'll send me a new or refund the $9. Yeah,,, RIGHT...
So I said, no way will I stop w. Paypal.
So what Paypal does - upoon Tmart's instruction? They instruct me to send back EVERYTHING (in the $32 shipment) to China! Of course it's a scam, they know I'll not gather up all that stuff, some used already, spend $10-15 with USPS to send it back.
Two lessons learned:
One: Tmart is a scam (and I blocked all their emails).
Two: Paypal's "protection" is a scam also.

Date of experience: June 3, 2014
NL
2 reviews
126 helpful votes
Follow Arie N.
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Ordered something, no order confirmation, but there was certainly money taken off of my credit card. While it was only 3 euro, it's still quite low to steal money. Steal 3 euro of any seller, and certainly you will get bigger bucks at the end. Do not use!

Date of experience: June 1, 2014
Nicaragua
5 reviews
179 helpful votes
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TMART STEALS!
August 27, 2014

TMART STEALS! I placed an order with Tmart after reading many favorable reviews on THEIR website. I received a confirmation of the order in a short time. Never received the order in spite of many email requests, which they did not respond to as they promised they would.
I googled Tmart reviews and found numerous others have the same problem, Tmart takes their money and does not deliver. One chap pointed out that they write their own ´good´ reviews in order to CON people.

Date of experience: May 29, 2014
Canada
1 review
121 helpful votes
Follow Daina B.
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Daina Brian PLS BE AWARE OF THIS COMPANY! THEY HAVE RIPPED ME OFF AND ARE REFUSING TO GIVE ME THE FULL REFUND PROMISED FOR THE DEFECTIVE ITEM THEY CHARGED TO MY MASTERCARD! I WAS NOT ALLOWED THE ADDRESS FOR RETURN UNTIL PROMISING I WOULD RETURN THE ITEM WITH INSURED POSTAGE INCLUDING A TRACKING NUMBER! THE DISPUTE PROCESS HAD ALREADY BEEN STARTED WITH MASTERCARD IN WHICH I WAS INFORMED I DIDN'T NEED TO PAY THE AMOUNT OWING FOR THE TRANSACTION WITH TMART AS MASTERCARD WOULD BE CHARGING THEM BACK. SHORTLY AFTER I RECEIVED A HUGE APOLOGY FROM ONE OF TMARTS REPRESENTATIVES WITH THE PROMISE OF MY FULL REFUND AND TOLD IT WOULD BE VERY MUCH APPRECIATED IF I DEALT WITH THEM RATHER THAN MY CREDIT CARD COMPANY. UNFORTUNATELY I FELL FOR IT OUT OF THE KINDNESS OF MY HEART AND CANCELLED THE DISPUTE. WHEN I RECEIVED AN EMAIL THAT THE ITEM I HAD SENT BACK HAD BEEN RECEIVED... TMART COULD NOT FIND ANY INFORMATION ON MY FILE. AFTER SEVERAL EMAILS BACK AND FOURTH... AND ME HAVING TO RESEND EVERYTHING... I HAVE NOW BEEN TOLD I WILL NOT BE ISSUED MY REFUND OF $16.91 FOR POSTAGE! NOW I WRITE IN HOPES THEY DONT GET AWAY WITH THIS WITH YOU! PLS FEEL FREE TO ASK ME ANY QUESTIONS IN REGARDS TO THIS MATTER AS I WOULD BE MORE THAN HAPPY TO HELP! REGARDS... DAINA BRIAN

Date of experience: May 29, 2014
California
1 review
124 helpful votes
Follow tim u.
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I received a partial order with missing items. I opened a service ticket and they told me the items were reshipped from China. All BS, no merchandise every arrived and never accept to refund me. Every excuse they told me was a lie.
1st excuse was the weather then next excuse was the holiday then the weekend then the Us post office and so on.
My many requests for a credit were ignored. So I asked my credit card to charge it back to them.
Don't ever purchase from their websites. They operate many websites are various names and sell are multiple names on ebay too.
The only safe way to buy from them is on ebay because you can give negative feedback. EBay and your credit card company will give you some protection.

Date of experience: May 28, 2014
GB
1 review
1 helpful vote
Follow Blithe W.
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The item turned up but took longer than the 25 working days to arrive to the uk. I have brought stuff from china before but never had to wait 20 days. However, it was a good price. They gave me a gift card (for the same value as that item was) and i had to use the card during the following month. So, generally i am satisfied with the work of Tmart staff and Tmart.com.

Date of experience: May 26, 2014
Latvia
1 review
1 helpful vote
Follow Blue J.
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I got a controller from this site, the delivery was a little slowly, but it is ok, the item is nice and pretty, doesn't feels like cheap, still working well now, I like it.

Date of experience: May 26, 2014
GB
1 review
1 helpful vote
Follow Diana B.
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I bought the tablet for my 7 year old son and he was more than able to use it straight out of the box! Very easy to use and surprised by the quality of the product. A good buy for the price and my son was very pleased too! Delivery was fast, Thank you Tmart.

Date of experience: May 23, 2014
Hong Kong
1 review
1 helpful vote
Follow Doroth Y.
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I bought a tmart controller fo 20 dollars. Wow it worked fine. I'm trying this review with 4 stars to see, 1 star and i never used it before.

Date of experience: May 21, 2014
Michigan
1 review
119 helpful votes
Follow JAMES B.
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It you buy anything make sure it ships from the US warehouse. The prices are fantastic, but the shipping time will just ruin it. Took almost 3 months for a wrist watch to arrive, NEVER AGAIN!

Date of experience: May 21, 2014
Canada
1 review
2 helpful votes
Follow Dolores A.
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I am heard Tmart from my friend. Initially, I do not really believe this online store. However, it sells so many things and cheap, I tried to buy a bag what I want. The bag is so light, not good quality, inside material so light and can tear easily. Similar to my imagine. I waited two weeks. It had a bit long. Overall, Tmart is worth to believe.

Date of experience: May 21, 2014

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China