Tmart.comReviews 1,070

They can take a while for delivery (roughly 3-4 weeks) But there products are incredible they have a great range of things available and there is something for everybody. I myself have just got an eye-shadow palette from there website and it is lovely and there was no damage to the palette either. Great service I can not wait to buy more things

Hello, this online shopping site is okay but very slow in delivering sometimes but going too www.onemightyshop.com is very good with customer service and delivery compared too TMART.COM I would say I rather go to www.onemightyshop.com then these guys.

Great site, many inexpensive products from reptutable manufacturers, and you can't beat free shipping!

When they ship products, they are ok. Sometimes they don't ship, don't tell you why but tell you the items will ship in 2-3 days, for THREE MONTHS!.

I have bought many times from Tmart and I suggest this website for most required items including electronics, household items, gadgets and much more. And moreover, shipping is free!

The site is good. He, like other sites - has its disadvantages. I am a customer of this site for more than 2 years. During this time there were no serious problems. There were delays with delivery, but usually everything came on time. Occasionally there are good discounts on some products. Overall, I can advise this site, especially during discount.

Great shop, greats products, nice Price, free shipping.

All is good. Probably isn´t the fastest shop, but it´s near the best online shop for certains products

I don't get all the negative reviews, shipping is not the fastest, we all know that, but it's free. You are given the option to pay for additional and faster shipping services. Also, the quality is good, and the price of most items is really low.
Customer service doesn't have a problem with returns, or money back, or helping you with the issue you may have.

Despite all the negative reviews I have read about Tmart... I must say that I really haven't had problems with them.

Yes, sometimes you do have to wait 30-60 days for items to arrive from their internationl warehouses, of which I have decided to ONLY order items that ship from US Warehouses.

Other that I really like ordering from them! Have received numerous items that I really could have bought locally (Walmart), but found the same item on Tmart, for less than 1/2 the price... and with Free shipping!

The worst customer services team I have ever met. I brought over $800 New Zealand dollars worth of goods over 3-4 different orders as I was attracted by the price and Tmart was recommended by a friend. They took my money no problem with that part.

But problem starts when you receive a faulty product completely broken. During the live chat you will get agents (you don't know if they are even real names or not) with the live name Chen Cherry, Li Tonia, Wang Cimer, Li Tony, Wu Sweeties, Qu Stacey, Xie Scorch and you will find all their reply is more or less the same. It is as if it is an automated Chinese/some Asian language to English converter. Then you as a English speaker type your issue they would respond with totally something else.

It took me 5 attempts to get my damaged items added to my new order. I am still not sure if I am going to get it.

I strongly recommend to all English speaking countries not to buy from TMART and best to rely on your local retailer - even if more expensive.

I bought two wrist watches from tmart with this order number *******RHDGUK. I wait effortlessly to receive these product. I later got them tracked to know they whereabout, but the malaysia post service posted that it has been delivered. I complained to Tmart but they were less concern. Sales involve paying for product and receiving it. But for me this was not the case. It is free shipping but shipping off your money to them. I thought they will ask the courier service and get back to me or get me a refund but of such since i dont have any business with courier service though i made frantic effort to recover my goods from them but to no avail. They are bad and please never buy from them that i will never do forever. I have bought many goods from aliexpress.com and i received all in good time. Please fellow online shoppers beware and be warned.

This is the worst company I have ever bought from, they do not respond to any emails, i bought led bulbs they all blew up. Headphones they sent wrong ones, cannot get a reply from them

Tmart has the worst customer service so far I spent 2 hours trying to get connected to online chat and when I finally did the person on the other end just ignored me they would not answer any questions or anything the only thing that they said was welcome to Tmart online chat my name is... I waited 20 min an that person never spoke to me, then I had to restart online chat again and waited for 45 min and the message in that window came up sorry we're busy go to home page. Really? That's the worst customer service yet.

Tmart products is very good however I feel that they're practices are questionable every time they have a super deal on something the site either crashes or there is a system error those preventing you from getting that deal, this happened to me few time and the recent one is this black Friday sales on November 27th I tried to buy the 7" tablet that was on sale and the system locked me out and it took way too long to wait for online help, and on November 28th after waiting 4 hours for the sale to start I was able to get two items in my shopping cart the tablet and mp3 player only when I went to check out would you know I got an system error message and it said site no available so when I finally was able to get back in the items were not in my shopping cart and off corse they were sold out, so once again after 1.5 hours waiting for online chat I get the message sorry we're busy go to home page.
I'm not sure what's going on but I'm starting to feel that this is done deliberately so people can't buy these items specially since you offer 3 of the items but have a 3 hours sale time if there are only 3 items why is the sale going for 3 hours?

I bought a phone (CUBOT CT72+). After checking it i discovered that the GPS reminded 3 times in description doesn't exists. In description is specified "GPS Yes, built in, also support A-GPS". Twice i left a review about but was not accepted (?). I spent 1hour and half in chat. After 25 minutes i was returned to the main page, after other 27 minutes i spent 30 minutes chating with a person having no idea that "BUILT IN" mean GPS hardware must be inside. This phone support only A-GPS (is not for navigation). I told him that in other sites as ebay is not GPS and at least the site must correct the description but nothing. If is not a fraud is inexact information but i didn't received for my money what i ordered and i really want to know why they don't correct the error and hide my reviews. It's this fair trading?
After months, but better later than never they finaly decided to refund 30% and to correct the site page. I have to recognize is a good point for this site and you can add to service rating some stars. Not only but they unhided my reviews.

I love the clothes of Tmart! I receive a dress so lovely, the review is on my blog www.pamlepletier.com

I ordered some items because of the low prices and free shipping. I live in Hong Kong and many Chinese companies won't ship free to HK. My products are shiped in a couple of days, but I can't trace my order on the shipping company website (invalid order number). Then, a couple of weeks later, I get a notice that my packages have been returned because no one would sign for them. Thing is, I'm home most of the time and there are 24 hour guards there that could sign for a package. There was no notice of delivery of any kind. They then ask for $3 to reship the item or they will give me an 80% refund. After spending an hour or two on "live chat", trying to get a full refund, I decided not to waste any more time and learn from my mistake. Their prices are low, but the operations seems a little shady. Buyer beware.

I purchased a gooseneck kitchen faucet in January 2014. It was stiff to turn on and off but I thought maybe it was because it was new. About 2 weeks ago I went to turn it on and the handle just flopped and I no longer could get hot water! I am alone and very easy on my belongings. My prior faucet was over 10 years old. It still worked but was leaking and I wanted was a gooseneck. It's obvious this was faulty manufacturing, but because I'm beyond the 180 warranty they're unwilling to replace the faucet. I will never deal with Tmart again.

Tmart has shipped me a camera that is in Pal format instead of NTSC. Furthermore the receiver for the camera has damage as does the packaging from shipping. Tmart tried to offer me a discount if I wanted to keep the item. An item that I can not use... They now want me to pay for shipping and have offered me up to 30% of the items value in return for me paying for shipping. Their so called customer satisfaction guarantee is a joke people. Tmart and companies like them give online shopping a bad reputation. Sadly they are everywhere. To date I have had problems with every company head quartered in China. Go figure. They deserve the comments they get. Steer clear is all I can offer.

**UPDATE** Nov. 18,2014

Having used Paypal to make this payment, I started and escalated a claim against Tmart. Tmart failed to respond to Paypal's request for they're side of the issue. Paypal gave me a full refund! Funny how Tmart responded to this posting in only a day or two but couldn't find the time in ten days to respond to Paypal who holds the purse strings. Speaks for itself doesn't it? Don't you just love how Tmart handles their customers? Numerous emails, multiple photos as per Tmart's request prior to my posting here, yet they would have you (the reader) think that they need more information to assist me. For the record, I responded to their request email directly saying they have all the info already and just need to review it. They never replied or attempted to make any further contact. If anyone reading this is doing so before shopping with these guys? YOU HAVE BEEN WARNED! Nothing, nothing about this company comes close to being a satisfactory experience.

I purchased a 6604_4 Channel CCTV_DVR security system for just $75 (without hardrive).
My intention was to install a 250Gig PC hardrive i had spare.

I assembled the unit okay and the essential things seemed to work, i have purchased
Chinese surveillance recorders before and was aware that many of the extra features like
The recording schedule and GUI interface simply don't work very well, if at all. But at $75,
Who cares? So long as it records!. Unfortunately the unit 'recorded' for only a few
Days. You see -- the standard hardrive you have in a PC is-not designed for continuous
Recording. You must have a SURVEILLANCE GRADE hardrive designed specifically for a security system.
I didn't know that! There is nothing in the documentation or the advertisement to indicate
That a special hardrive is required.

It took me months to troubleshoot and i had to take the risk on the purchase of a 'PURPLE' series hardrive from Western Digital to resolve this issue.

I am happy with the product now. All i wanted to do is leave a friendly message
For other people who purchase the item to be aware of the Hardrive specification.
I tried posting the information twice (without negative feedback) but they refuse to publish it.

It is such a shame because i have had such a good experience with them in
The past (and i will still buy from them in the future). It's just that
Constructive feedback can be very informative and allows people to make an
Informed decision when they buy. It's cost me an additional $90 for the
Special hardrive which i would have factored-in before i bought it.

Overall it was a reasonable deal and not the bargain I had hoped for. I still give them 3-stars
Because i have had GOOD feedback from their customer service people in the past.