On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TJ Maxx Reviews Summary
The company enjoys a mixed reputation among customers, with positive sentiments highlighting the quality and variety of products available at competitive prices. However, numerous reviews indicate significant dissatisfaction with customer service, particularly regarding online order fulfillment, long shipping times, and complications during returns. Many customers expressed frustration over unhelpful staff interactions and poor handling of defective items, which detracted from their overall shopping experience. This feedback suggests a need for improved training for customer service representatives and more efficient processes for managing online orders and returns to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Most recently I got a "chain" that looks more like it's made of silver nuggets of successive sizes. Anyway, compliments every time I wear these pieces. They are weighty. Most expensive item was $69 (pendant). It is about 5" wide. Some of these are silver-over-wax items. So far I have experienced NO tarnishing. I can't guarantee that every store has this jewelry, but it's worth checking on.
You can find a lot of cool stuffs there.
Clothes, shoes, toys and House decors.
Its like Ross but in higher quality, of course have to pay little more.
Another great place to find great deals for amazing prices and they even offer a 30 day layaway.
Have shopped here for about two plus years. While the popular brands are hit or miss I am always able to find things discounted that I would buy anyway. Purses, shoes, men's under armor are a few of the things that come to mind. It's great to find something you know others have paid way more for on line or in another store. Love shopping here.
Mostly cheap garbage clearly meant for this lower tier distribution channel. People who work here are awful to customers. If you've ever been to an upper end retail store you know what I mean. Surly, unresponsive, can barely speak (English or any language), incompetent, etc. If you're the type of shopper who loves finding a "deal" this is your place.
Yes every now and then you might find something similar to what is in another store for maybe 30% off, and then hopefully it is your style, size, and you actually will use it. Mostly cheap garbage clearly meant for this lower tier distribution channel. People who work here are awful to customers. If you've ever been to an upper end retail store you know what I mean. Surly, unresponsive, can barely speak (English or any language), incompetent, etc. If you're the type of shopper who loves finding a "deal" this is your place.
One 3 separate shopping excursions I have purchased some very artsy sterling silver (925) jewelry made in Israel that rocks. SO many compliments on the HUGE free form pendant on a black leather thong and 3 pair of large earrings. Most recently I got a "chain" that looks more like it's made of silver nuggets of successive sizes. Anyway, compliments every time I wear these pieces. They are weighty. Most expensive item was $69 (pendant). It is about 5" wide. Some of these are silver-over-wax items. So far I have experienced NO tarnishing. I can't guarantee that every store has this jewelry, but it's worth checking on. Got a wonderful, large designer (T Hilfiger) suitcase (hardcase) on wheels with specialized lock for $70. Take a look around. There's choice, there's savings.
Love this store and the new items that come in each week. Prices are great.
It never fails. Everytime I go in this store with only one thing on my mind, I always end up with bags full of stuff. Never fails! Love this store! Great finds!
I love this store I always find something to buy when I go here:)
Great Place & Employees are so nice
Can't go wrong with T. J. Max... always good deals on great products...
From time to time i find really cute clothes here i dont mind looking trough close so this store is great for me.
Good prices, however, clothing appears to be not as exciting or fashionable as before. I loved Willi Smith pieces! And they no longer carry them. I tend to shop more at Marshalls now. Although, the purses are still as awesome as ever!
I buy all my gifts for my grandchildren at TJ MAXX. Great quality clothing. Great return policy
Some stores occasionally have not so friendly associates, but overall we love this chain, including Marshalls.
I shop online a lot, and this is one of my favorites. I can always find a good deal!
You can find most name brand/designer labels here. The prices aren't too bad. Great finds on furniture/knick-knacks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account